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clairewoffendenAdministrator
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Forums Downtime - New Forum Comments...
      #437445 - Mon Aug 24 2009 10:33 AM

Hi

Just to let you know in advance that the Forums will be unavailable for a short time on Tuesday afternoon while we undergo important website maintenance.

Apologies for any inconvenience this will cause.

Thanks
Claire

Edited by TheFatControlleR (Wed Aug 26 2009 09:48 PM)


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rayinski
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Re: Forums Downtime [Re: clairewoffenden]
      #437458 - Mon Aug 24 2009 05:37 PM

Noooooooooooooooooooooooooooooooo, how will I cope..oh wait, it's ok I'll be at work :P

Ray


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Madeline
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Re: Forums Downtime [Re: clairewoffenden]
      #437482 - Mon Aug 24 2009 09:33 PM

Thanks for letting us know. It's not a time that I'm usually here, but just occasionally I'm on-line in the afternoon.

--------------------
"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.


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Fusion
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Re: Forums Downtime [Re: clairewoffenden]
      #437509 - Tue Aug 25 2009 03:10 PM

It's not looking good in Firefox for me.

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clairewoffendenAdministrator
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Re: Forums Downtime [Re: Fusion]
      #437510 - Tue Aug 25 2009 03:15 PM

For now, you will only be able to display the Forums properly by changing your settings to the default option.

Please go into User Options at the top left, then under Main Configuration, select the Edit option next to "Display preferences, number of shown topics, languages, colors" .

Under "Which style sheet (skin) do you want to use for your display?", you will need to select "Always use default" and press Submit at the bottom of your page.

Sorry if you have a preferred colour scheme for the Forums but you will need to go with the default option for the time being to view the Forums effectively.


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TheFatControlleRAdministrator
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Re: Forums Downtime [Re: clairewoffenden]
      #437512 - Tue Aug 25 2009 03:49 PM

Looking good Claire. Job well done, by all concerned, I'd say.

--------------------
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'Going to trial with a lawyer who considers your whole life-style a Crime in Progress is not a happy prospect.' - Hunter S Thompson (1937-2005)


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Fusion
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Re: Forums Downtime [Re: TheFatControlleR]
      #437513 - Tue Aug 25 2009 03:55 PM

Managed to get it to work in Firefox, but in Internet Explorer 8, I'm getting "Error 404: Page Not Found
The requested page does not exist on this server" in -->> every <<-- forum.

I've not changed any settings.


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clairewoffendenAdministrator
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Re: Forums Downtime [Re: Fusion]
      #437514 - Tue Aug 25 2009 04:07 PM

We'll have a look into it - could be a server issue. Bear with us!

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TheFatControlleRAdministrator
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Re: Forums Downtime [Re: Fusion]
      #437515 - Tue Aug 25 2009 04:08 PM

Strange...

Once I changed the theme/skin setting to 'Default' I have no major issues in FF, IE, Opera or Chrome.

--------------------
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'Going to trial with a lawyer who considers your whole life-style a Crime in Progress is not a happy prospect.' - Hunter S Thompson (1937-2005)


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Fusion
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Re: Forums Downtime [Re: TheFatControlleR]
      #437516 - Tue Aug 25 2009 04:11 PM

Forums now working OK in Internet Explorer

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clairewoffendenAdministrator
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Re: Forums Downtime [Re: Fusion]
      #437517 - Tue Aug 25 2009 04:41 PM

Forum 404 messages should be fixed now.

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George
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Re: Forums Downtime [Re: clairewoffenden]
      #437518 - Tue Aug 25 2009 04:52 PM

404 not fixed for me in both IE 8 or Firefox I'm afraid. Have accessed via Google on both and I'm logged in.

I'll come back later and hopefully return to my normal preferred display preference. Default is a bit iffy for these old eyes.


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Ellen
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Re: Forums Downtime [Re: clairewoffenden]
      #437519 - Tue Aug 25 2009 04:57 PM

Very nice Claire... looking good now.

Ellen

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Visit my web HERE



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clairewoffendenAdministrator
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Re: Forums Downtime [Re: George]
      #437520 - Tue Aug 25 2009 04:59 PM

Have you tried clearing your cache? As the issues have been fixed.

I am afraid you will still have to use the default style sheet.


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Hello_ThereModerator
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Re: Forums Downtime [Re: clairewoffenden]
      #437523 - Tue Aug 25 2009 05:30 PM

Congratulations to everyone involved with the new forum, looks great, thanks very much

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George
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Re: Forums Downtime [Re: clairewoffenden]
      #437528 - Tue Aug 25 2009 05:48 PM

Thanks Claire, it was accessing via favorites in both browsers which was bringing up the 404 error. Deleting the old entries and renewing did the trick. Have also cleared the cache as you advised.

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greystsModerator
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Re: Forums Downtime [Re: clairewoffenden]
      #437546 - Tue Aug 25 2009 07:17 PM

Claire, a couple of questions if I may. When I go an area looking at unread posts the unread count used to be in a different colour. Have we now lost that?

Second, whilst all the read posts are separated in boxes the unread all seem to be bunched together. Is that right or do I need to change something?


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TheFatControlleRAdministrator
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Re: Forums Downtime [Re: greysts]
      #437557 - Tue Aug 25 2009 08:24 PM

I suspect the number colouring is as it is, for now. Other forums I'm on that have had a similar facelift are the same.

The second issue is a curiosity, and one I'm sure Claire will report. That isn't something akin to the other forums.

I dare say there will be one or two glitches to be ironed out in due course, but in the main I think it's been a relatively smooth transition.


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MouseModerator
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Re: Forums Downtime [Re: TheFatControlleR]
      #437566 - Tue Aug 25 2009 10:47 PM

As some feedback from the competitons page, after I submitted my details, yes for a 360 game as ever before you ask , I got the following error on the page.

Click for image

Just as a notification, cheers.

--------------------


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Madeline
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Re: Forums Downtime [Re: clairewoffenden]
      #437581 - Wed Aug 26 2009 02:51 AM

It all looks pretty good to me and is working well.

Thanks to everyone who must have worked very hard to update the forums. So this is what you meant by "important website maintenance"!

--------------------
"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.


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BedstorfromAP



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Re: Forums Downtime/layout comment [Re: Madeline]
      #437659 - Thu Aug 27 2009 01:31 AM

Only comments I have on the New layout , Are:
The Reply box area has a lot of white space doing Nothing and looks squashed! Can you Pull it "out" to the Right slightly or centre the Box ?(can insert a box of almost the same size easiliy in the gap)
Also.,the "Instant Mark-up" links and adjacent "Font color" Links will benefit by widening the area by say at least 6 characters. The Smileys are spaced OK But the Other links need better "spacing" please

--------------------
History so far.. 10 years surfing & 29 Years Computing (First ZX81 1k)


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Goonster
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Re: Forums Downtime/layout comment [Re: BedstorfromAP]
      #437722 - Fri Aug 28 2009 04:28 PM

The forums don`t render properly in Firefox 3.5.2. Not mine anyway. So I used the IE Tab Sites Filter to use the forum and it rendered OK but I could not log in.

I can log in if I actually use IE though, but as FF is my favorite browser I would rather not keep having to open up IE just to visit here.

So I am back to using FF again.

Any ideas why this should happen?

--------------------


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TheFatControlleRAdministrator
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Re: Forums Downtime/layout comment [Re: Goonster]
      #437725 - Fri Aug 28 2009 05:41 PM

Have you read through the thread? Particularly Claire's second post (#5).

RE login issues;there was a problem earlier today but that has now been fixed.


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Fusion
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Re: Forums Downtime/layout comment [Re: TheFatControlleR]
      #437727 - Fri Aug 28 2009 05:55 PM

Unfortunately I'm getting regular server errors and server unavailable and moving around the forum is not a pleasant experience. My problems have been happening for a few weeks now and hoped the new forum would perhaps correct the slowness.

Sorry to harp on about the speed of the forum, but for me, it's not working very well and I don't bother so much as it's too much hard work.

I always look in and post if I feel I can help someone but a single posting takes a very long time to happen on occasion.


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greystsModerator
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Re: Forums Downtime/layout comment [Re: TheFatControlleR]
      #437728 - Fri Aug 28 2009 06:37 PM

Whatever the fix that was applied today seems to have made a dramatic difference. For the last few days access to the forum has been erratic but now it's back to it's old ways. Tell the bloke who fixed it not to change anything else!

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Goonster
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Re: Forums Downtime/layout comment [Re: Fusion]
      #437730 - Fri Aug 28 2009 06:58 PM

Sorry, I thought I was on the default setting. Changed it back and it seems fine now.
Thanks for the help.

--------------------


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TheFatControlleRAdministrator
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Re: Forums Downtime/layout comment [Re: Goonster]
      #437735 - Fri Aug 28 2009 07:23 PM

No worries, I had the same problem - spent years on a certain theme and took it to be the default.

--------------------
TFC
'Going to trial with a lawyer who considers your whole life-style a Crime in Progress is not a happy prospect.' - Hunter S Thompson (1937-2005)


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Madeline
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Re: Forums Downtime [Re: clairewoffenden]
      #437743 - Sat Aug 29 2009 03:18 AM

I'm using Firefox 3.5.2 and one thing I've noticed is that, although the forums display normally, the rest of the site doesn't unless I either use IE Tab or disable Adblock Plus. The site is allowed on NoScript.

--------------------
"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.


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Goonster
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Re: Forums Downtime [Re: Madeline]
      #437866 - Mon Aug 31 2009 07:51 PM

I am still getting a few niggles but for the most part it seems OK.

What I am most disappointed with is the fact that the developers never took the opportunity to add a `New Posts' or `Your Posts' button on the main page. Every forum I have visited has them so there is really no excuse as far as I am concerned. I know you can see your posts by going to your profile but this should not be necessary. This has been mentioned a few times before. Don`t the devs listen to what the users have to say?

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TheFatControlleRAdministrator
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Re: Forums Downtime [Re: Goonster]
      #437872 - Mon Aug 31 2009 11:21 PM

The forum application itself hasn't been touched - nothing added, nothing taken away - that wasn't the remit on this occasion. It was merely formatted to compliment the new site. The issues & glitches we are experiencing tend to stem from that, and are being monitored.

However, there is still a means to see all new posts in the last 24/48 hours/7 days at the bottom on the main page, plus the 'Active Topics' link at the top.


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Madeline
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Re: Forums Downtime [Re: Goonster]
      #437875 - Tue Sep 01 2009 03:27 AM

I think we do get listened to, but we can't get everything changed immediately. I don't much like the way quotes are displayed now. They're too big and dominate the posts, but I'll probably get used to it eventually!

It seems to me that some major changes have gone on with the site in general and there are bound to be a few 'teething' problems.

--------------------
"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.


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TheFatControlleRAdministrator
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Re: Forums Downtime [Re: Madeline]
      #437885 - Tue Sep 01 2009 10:02 AM

Quote:

I don't much like the way quotes are displayed now. They're too big and dominate the posts...




You and me both Madeline.

--------------------
TFC
'Going to trial with a lawyer who considers your whole life-style a Crime in Progress is not a happy prospect.' - Hunter S Thompson (1937-2005)


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Madeline
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Re: Forums Downtime [Re: TheFatControlleR]
      #437924 - Wed Sep 02 2009 02:49 AM



We ask people not to type using capitals as it's considered to be the equivalent of shouting. The current size of quotes is the visual equivalent of bellowing!

--------------------
"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.


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George
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Re: Forums Downtime [Re: Madeline]
      #437952 - Wed Sep 02 2009 11:27 AM

Quote:

:)

We ask people not to type using capitals as it's considered to be the equivalent of shouting. The current size of quotes is the visual equivalent of bellowing!




A perfect description Madeline. First time I saw "quotes" startled me so much I sat to attention.


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BedstorfromAP



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Re: Forums Downtime [Re: George]
      #437954 - Wed Sep 02 2009 12:07 PM

While I like the enlarged "Quotes" and it will help people with poor eyesight (Like me)
Perhaps a Compromise....

The installation of a Tick box (In User Options?) to View the text at the old size of 1 to 1 And Keep the New Font. Or B) Keep the Text Font style of the Quote (As in some Email Formats) Keeping the Font size too ...Only Probs "small Sized fonts" and Oversized text! Usually its the Former that Crops up most .
The Majoriity are obout the same sized font as the Forum size anyway

--------------------
History so far.. 10 years surfing & 29 Years Computing (First ZX81 1k)


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Madeline
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Re: Forums Downtime [Re: George]
      #437976 - Thu Sep 03 2009 03:32 AM



It would be much better to have the quote the same size as the post, but I think the different style of font is a good idea.

--------------------
"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.


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clairewoffendenAdministrator
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Re: Forums Downtime [Re: Madeline]
      #438007 - Thu Sep 03 2009 03:36 PM

Just a quick update - all your queries and comments such as Quotes being very very large and the way the posts are being displayed and so on have been noted and passed on for investigation.

C


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clairewoffendenAdministrator
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Re: Forums Downtime [Re: clairewoffenden]
      #438009 - Thu Sep 03 2009 03:59 PM

Quote:

Testing a quote




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MouseModerator
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Re: Forums Downtime [Re: clairewoffenden]
      #438011 - Thu Sep 03 2009 05:14 PM

Quote:

Just a quick update - all your queries and comments such as Quotes being very very large and the way the posts are being displayed and so on have been noted and passed on for investigation.

C




Nice one!

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Madeline
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Re: Forums Downtime [Re: clairewoffenden]
      #438024 - Fri Sep 04 2009 02:59 AM

Quote:


Just a quick update - all your queries and comments such as Quotes being very very large and the way the posts are being displayed and so on have been noted and passed on for investigation.




Thank you Claire. Excellent result!

--------------------
"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.


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Fusion
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Re: Forums Downtime [Re: clairewoffenden]
      #438079 - Sat Sep 05 2009 09:54 AM

What’s happening with Webuser Forums. Is it just at my end. Or is it a wider problem?

The following is an everyday occurrence since the upgrade, for me at some point.

Open browser. Try to open Webuser forum page – can take 15 to 400 seconds to load. This is widely variable.
When accessed, scroll down forum; try to access a specific forum. Loading for 30 seconds. Server error.
Refresh. Loading 30 seconds. Server unavailable due to high demand.
Refresh. The same.
Shut browser down. Restart. Try to access specific forum. Type reply to a query. Preview. Server error. Server unavailable.
Shut down browser. Delete all instances of Webuser cookies.
Open browser. Login.
Scroll down forum; try to access a specific forum. Loading for 30 seconds. Server error.
Refresh. Loading 30 seconds. Server unavailable.
Reload. Retype my reply preview. Submit. Loading. Server error. Server unavailable due to high demand.
Shut browser down. Try another browser. Repeat the above. No change.
Shut browser down. Try another browser. Repeat the above. No change.
Go make cup of tea.
Open browser. Access Webuser forum, reply to query, preview, submit. Bingo, no problems at all.
No problems for variable lengths of time.
Return to Webuser. Repeat all of the above.

This happens everyday.
It’s frustrating to say the least.
I’m sure there’s some who’ll reply and say that “they” have no problems at all. Great for them.

Just to let you know that “some” are having terrible problems with the upgrade.


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TheFatControlleRAdministrator
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Re: Forums Downtime [Re: Fusion]
      #438088 - Sat Sep 05 2009 11:47 AM

Quote:

I’m sure there’s some who’ll reply and say that “they” have no problems at all. Great for them.

Just to let you know that “some” are having terrible problems with the upgrade.




I'm one of the former - apart from occasional delays, but nothing as dramatic as you have encountered.

Clearly you're one of the latter. Anyone else having terrible problems as described?


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Madeline
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Re: Forums Downtime [Re: TheFatControlleR]
      #438186 - Tue Sep 08 2009 04:30 AM

I'm not having 'terrible problems', just one weird little quirk that I mentioned earlier on this thread:
Quote:

I'm using Firefox 3.5.2 and one thing I've noticed is that, although the forums display normally, the rest of the site doesn't unless I either use IE Tab or disable Adblock Plus. The site is allowed on NoScript.


I have no idea why this happens and it's odd that the forums are fine with Adblock Plus enabled, but the rest of the site isn't. I also have to disable ABP to get the WU news items that I access via the RSS feed to display properly.
This isn't a major problem and it's dealt with easily by enabling/disabling ABP. All the same, it's a bit bizarre and it didn't happen before the site was upgraded. It doesn't happen with any other browser either. Any suggestions for a solution will be very welcome.
I hope Fusion gets his problem sorted soon, it must be infuriating and frustrating for him and I wish I had an answer to it.

--------------------
"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.


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Madeline
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Re: Forums Downtime [Re: Madeline]
      #438189 - Tue Sep 08 2009 05:35 AM

Oh dear, despite what I said above, I've just had 'Internal Server Error' and 'High Demand' messages for the best part of an hour. Ho-hum!

--------------------
"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.


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TheFatControlleRAdministrator
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Re: Forums Downtime [Re: Madeline]
      #438201 - Tue Sep 08 2009 10:51 AM

Quote:

Oh dear, despite what I said above, I've just had 'Internal Server Error' and 'High Demand' messages for the best part of an hour. Ho-hum!




Well, S*ds Law is at play today; I too have had a problem getting onto the forum, no error messages as yet just loooong delays. Yet tracert on the server showed no issue.

Difficult to know what the cause is when it's so sporadic and inconsistent, but I'm sure Claire is passing on the info.

Thanks for letting us know people.


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dbrightAdministrator
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Re: Forums Downtime [Re: TheFatControlleR]
      #438203 - Tue Sep 08 2009 12:08 PM

Hi all,

I'm David and I work in the techie department which looks after Webuser (amongst others).

Claire has been passing on your comments and we have addressed some of them; and taken on board your comments.

The main issue I'd like to get to the bottom of most of all is the Internal Server Error and High Demand messages some of you are receiving. Is this an issue localised only to the forum (i.e do other sections of the site, such as News work ok?)

To allow us to best investigate the problem, we need a little more information from you.

If at anytime these problems occur, please take a note of the page you were trying to access, the error displayed, and most importantly, the time of when it happened. Please drop the details to me in a PM

I may come back and ask for further information from you, but I think it's a good start to help solving our problems.

Thanks,
David


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Madeline
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Re: Forums Downtime [Re: TheFatControlleR]
      #438254 - Tue Sep 08 2009 10:07 PM

What intrigues me is the apparent 'High Demand' the forums were experiencing earlier! At 4.30 AM??

It might be as well for people to type their posts on a Notepad and then copy and paste them to the forum (or the other way round). That way, they wouldn't have to retype posts if they experience any of the problems mentioned above.

--------------------
"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.


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BedstorfromAP



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Re: Forums Downtime [Re: Madeline]
      #438271 - Wed Sep 09 2009 02:37 AM

I've had that message about 7 pm Night before last (Monday the 7th) but when I refreshed the Page, all was OK
I dont think there was more than a dozen registered members logged in
BTW Welcome to the Site David

--------------------
History so far.. 10 years surfing & 29 Years Computing (First ZX81 1k)


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Madeline
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Re: Forums Downtime [Re: dbright]
      #438275 - Wed Sep 09 2009 04:35 AM

Hi David,

This is a new problem for me and it happened last night at about this time (4.30 AM). I remember it happened once before recently, but it didn't last for long and I can't recall what time it was.
Yesterday, it was the whole site that was affected for me, not just the forums. Sorry not to have more helpful info for you.

Madeline

--------------------
"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.


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Madeline
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Re: Forums Downtime [Re: dbright]
      #438276 - Wed Sep 09 2009 05:17 AM

Something similar just happened for about 35-40 minutes, but with a different error message:

PROXY ERROR

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request POST /forums/addpost.php.

Reason: Error reading from remote server

Additionally, a 502 Bad Gateway error was encountered while trying to use an ErrorDocument to handle the request.

Same time for me!

--------------------
"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.


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mgmcc
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Re: Forums Downtime [Re: Madeline]
      #438596 - Wed Sep 16 2009 08:36 AM

The "List" feature in forum replies appears not to be working properly. The listed items are not indented with a "bullet" as they used to be, but simply put on to a separate line in a slightly larger font.

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Re: Forums Downtime [Re: dbright]
      #438744 - Sat Sep 19 2009 07:38 PM

Just to let you know I'm still having server errors and long loadings.
I managed to -->> record the error <<-- at just turned 7 pm this evening while trying to access the Security news & updates forum.


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mgmcc
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Re: Forums Downtime [Re: Fusion]
      #438760 - Sun Sep 20 2009 08:45 AM

I'm still finding the forums excruciatingly slow to load much of the time, even at about 7 o'clock in the morning.



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Re: Forums Downtime [Re: dbright]
      #438785 - Sun Sep 20 2009 06:39 PM

Server Unavailable
Sorry, our server is currently unavailable due to extremely high demand.

Please try again soon.

IPC Media | www.ipcmedia.com | websupport@ipcmedia.com

18.30 20.9.09 Managed to load 3 pages in 10 minutes. My current speed is 3598 kbps, 4 registered users and 212 'others' I'm outta here.

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ESET Smart Security Maxthon Browser Calendar of Updates Malwarebytes Anti-Malware Glary Utilities Revo Uninstaller Secunia PSI Folding@home KeyScrambler RSSOwl HostsMan


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Re: Forums Downtime [Re: ourstanley]
      #438802 - Mon Sep 21 2009 04:48 AM

I still get various error pages from time to time - I had one a little while ago in fact. Pages usually load well, but sometimes take ages, even for a slow connection like mine!
I hope that these difficulties will be resolved soon, because otherwise I think that fewer people will come here. In fact that seems to be the case already as there don't seem to be as many new posts as used to be the case.
It's tiresome to be wondering all the time if you'll be able to complete a post before you click on 'Continue' or 'Submit' and get an error page and it isn't surprising if both existing and potential users get fed up and go elsewhere.
Hardly a situation that WU wants to inflict on people I think!
This is a 'Feedback' forum and it's your turn to give us some overdue feedback on this extremely aggravating situation. Thank you!

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clairewoffendenAdministrator
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Re: Forums Downtime [Re: Madeline]
      #438815 - Mon Sep 21 2009 11:18 AM

Sorry everyone - I know the problems with the Forums are very frustrating at the moment but I can assure you that they are being investigated as a matter of high priority.

Can I remind you please that David Bright requested above that you PM him with details of any problems - he has only received two PMs.

I will provide any updates as soon as I get any.

Claire


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Re: Forums Downtime [Re: clairewoffenden]
      #438816 - Mon Sep 21 2009 11:26 AM

Claire

I tried initially to PM David when we were asked. I could not proceed due to ‘Server unavailable due to high demands’.
I have tried at different times and continue to get the above.

I have just had 3 Server unavailable errors trying to post this after a 30 second loading.


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Re: Forums Downtime [Re: dbright]
      #438820 - Mon Sep 21 2009 01:15 PM

Error ------------------Date------Time

Server unavailable 21.9.2009 10.05
Server unavailable 21.9.2009 10.56
Server unavailable 21.9.2009 11.08
Server unavailable 21.9.2009 11.12
Server unavailable 21.9.2009 11.23
Server unavailable 21.9.2009 11.23
Server unavailable 21.9.2009 11.24
Server unavailable 21.9.2009 13.07
Server unavailable 21.9.2009 13.11
Server unavailable 21.9.2009 13.13

Browser used at time Firefox 3.5.3


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Re: Forums Downtime [Re: clairewoffenden]
      #438848 - Mon Sep 21 2009 10:29 PM

Thanks for your reply Claire. I haven't sent a pm to David yet and I'll try to remember to do so later. However, are the problems we're experiencing not well enough documented on this thread already?

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clairewoffendenAdministrator
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Re: Forums Downtime [Re: Madeline]
      #438866 - Tue Sep 22 2009 10:08 AM

David works for the digital team that looks after more than 30 brands at IPC and isn't always able to check the Forums as regularly as the Web User team. While I can keep cutting and pasting the errors reported, David asked for these to be reported via PM as he will get an email alert containing this information.
By enabling David's team to monitor key patterns of these error messages it will give them a better understanding of the types of requests which are causing the slowness and errors.

Claire


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Re: Forums Downtime [Re: clairewoffenden]
      #438878 - Tue Sep 22 2009 03:37 PM

There has been a lot of work on the Forums over the past few days and a number of updates have been released this afternoon. We hope you will notice an improvement in both speed and performance - please let me know if there isn't.

Thanks
Claire


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Re: Forums Downtime [Re: clairewoffenden]
      #438897 - Tue Sep 22 2009 07:35 PM

So far so good.


But I'll be brutally honest if you'll allow.
The site now is lightening fast. I can't remember when it was faster. No server unavailable errors as of yet. Lets hope it stays that way.

However, when I disable AdBlocker Plus, it's slow. Very slow to load for me. Don't get me wrong, it's not 10, 20 or 30 seconds as before, but the lag to load is a turn off for me.
If i didn't have, or more importantly wasn't allowed to use an advert blocker, I wouldn't come to this web site.
I think we 'all' appreciate why the ads are there, but at the moment I/we have a choice not to see them and I/we hope that choice remains.

Well done for 'fixing' the problem which pushed me and no doubt others away.
Good to be back.



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Re: Forums Downtime [Re: Fusion]
      #438907 - Tue Sep 22 2009 09:35 PM

Same here the Page refresh speed, is back to what it was (always was fast)
Error Messages.. None
Pass on our compliments to the Backroom staff



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Re: Forums Downtime [Re: clairewoffenden]
      #438924 - Wed Sep 23 2009 03:04 AM

Claire, sorry for my previous rather thoughtless post on this thread.

Quote:

We hope you will notice an improvement in both speed and performance



Absolutely! Even with my slow connection pages are loading almost instantly. Many thanks to David and his colleagues for all their hard work on our behalf and thanks to you of course.

One small thing, I'd love to know why this site will only display properly when I'm using Firefox 3.5.xx if I disable Adblock Plus. Any ideas please? It must be an incorrect setting somewhere but I don't know what. It doesn't happen on the forums, I can leave Adblock Plus enabled here.
I don't have display problems when using other browsers.

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Re: Forums Downtime [Re: Madeline]
      #438941 - Wed Sep 23 2009 02:54 PM

Would you be able to send a screenshot of how the Forums appear for you with Adblock enabled please Fusion to webuser@ipcmedia.com?

Thanks
Claire


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Re: Forums Downtime [Re: clairewoffenden]
      #438943 - Wed Sep 23 2009 03:34 PM

Screen shot on way.

It is customised to my preferences.
I suspect Madeline may have Adblock blocking very aggressively individual pages or other areas of the website. It can be customised per page.

I hope the request isn't used to counter any ad blocking tactics in the near future.


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Re: Forums Downtime [Re: Fusion]
      #438964 - Thu Sep 24 2009 04:39 AM


Quote:

I suspect Madeline may have Adblock blocking very aggressively individual pages or other areas of the website. It can be customised per page.



Not by any action on my part. I haven't changed anything on ABP at all and the whole of the site was fine with ABP enabled until the recent update of the site.

The forums are the only part of the site unaffected for me.

I am aware that you can customise per page and I have tried either that or I disable ABP temporarily by middle-clicking on its icon in the Toolbar.

However, my point is that I shouldn't have to do this. If I wanted to see ads, I wouldn't have ABP in the first place.

This isn't particularly aimed at you Fusion, although we have similar concerns, rather it's for WU. Clearly there's something wrong at their end since, at least as far as I'm concerned, this problem didn't manifest itself until after the update.

I hope this gets resolved soon.

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Re: Forums Downtime [Re: Madeline]
      #438971 - Thu Sep 24 2009 09:08 AM

Madeline

Are you seeing something like this -->> Click for Image <<--

I have achieved this by blocking, amongst other items, the following:

http://www.webuser.co.uk/css/packed/1253623415/pluginCommon/layouts/___layouts.css,pluginCommon/layouts/layout.css,pluginCommon/ipc.css,pluginCommon/icon.css,pluginCommon/list.css,pluginPolls/themes/base/polls.css,pluginCommon/themes/base/ads.css,pluginCommon/themes/base/global.css,pluginCommon/themes/shiney/global.css,pluginCommon/widgets/tabs.css,pluginRatings/rating.css,pluginMagazine/themes/shiney/whatsin.css,local.css

----and----

http://www.webuser.co.uk/js/pluginOmniture/sitecatalyst/H.19.4.js

When I unblock the above, I return a particular page to ‘normal’ like this -->> Click for Image <<--

As you will be aware, and for the benefit of others reading this post, Adblock Plus is not just an advert blocker, it can, and does block many other items in the page such as images and custom themes/frames which have been included by the web page designer.

Perhaps it might be wise to pick a page that displays poorly for you, unblock everything on that page, and reintroduce one at a time then refresh the page to see if you have the desired preference.
The way to do this is to right click the Adblock icon (I have mine showing permanently in the Status bar for instant access) -> Open blockable items -> Right click each blocked item in red -> Disable filter 'http://www.webuser.co.uk/*****whatever*****'.
Note: not 'Disable filter on Webuser'. This will affect all items across the board on the Webuser site and not just what your looking at.

When you decide to 'block' an item, in the Filter rule window note the options. A wild card is available to affect a pattern on the site.This option, if selected, is not always wanted.

Inadvertently (excuse the pun) blocking the wrong items can render a website useless. It is trial and error with complex web page designs and much experimenting is sometimes needed to achieved the desired results.

I hope this helps.


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Re: Forums Downtime [Re: clairewoffenden]
      #439003 - Thu Sep 24 2009 11:11 PM

Server not found - 23.09

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Re: Forums Downtime [Re: Fusion]
      #439008 - Fri Sep 25 2009 05:04 AM

Fusion,
I'd better be quick with this in case the site stops working again - see my post below.

Thank you very much, my problem now seems to be solved!
Yes I was seeing pages exactly as in your 1st screen shot. What I did probably wasn't the 'wise' course, but may have been quicker. I went to a page that displayed as you showed, opened the blockable items in ABP, found the 1st entry you showed above in green and created an 'Exception ' rule for it in ABP. I repeated it on other pages where it was necessary. I found the 2nd green item above, but it was never blocked.

I originally thought that the problem lay with a setting in ABP, but I couldn't figure it out. Sorry for blaming WU for that one!

Anyway it's great to be able to go anywhere on this site and have pages displaying properly, as in your 2nd screen shot, with ABP enabled.

I'm very grateful for your help Fusion, many thanks to you.

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Re: Forums Downtime [Re: clairewoffenden]
      #439009 - Fri Sep 25 2009 05:10 AM

I had the following error message at around 4AM:

"Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /forums/ubbthreads.php.

Reason: Error reading from remote server

Additionally, a 502 Bad Gateway error was encountered while trying to use an ErrorDocument to handle the request."

I also had a long delay in loading a page 24 hours previously, but I gave up before I got an error message. It's still very quick when it works properly though!

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Re: Forums Downtime [Re: clairewoffenden]
      #439504 - Sat Oct 03 2009 08:12 AM

Problems again with the website.

This morning the Forums, Magazine and Games were unavailable due to:





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Re: Forums Downtime [Re: Fusion]
      #439514 - Sat Oct 03 2009 11:57 AM

Unfortunately I also encountered a lot of that late last night/small hours.

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Re: Forums Downtime [Re: TheFatControlleR]
      #439540 - Sun Oct 04 2009 02:34 AM

Quote:

Unfortunately I also encountered a lot of that late last night/small hours.



So did I. Mostly like the one shown in Fusion's 1st screen shot above, but one or two like the 3rd one. I haven't seen the 2nd one (yet).

It wasn't just last night, this has been happening quite a lot in the last few days.

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Re: Forums Downtime [Re: Fusion]
      #439643 - Tue Oct 06 2009 08:56 AM

The site is becoming unusable again at times again.

08.55



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