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FilthyRaider
regular
Reg'd: Thu
Posts: 913
Loc: It's dark very dark.......
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I think as the comment fits in with the psot title it is very apt.
As if to prove things happen in threes on eBay, today I had an eCheque bounce TEN DAYS after it was paid. I hate the bloomin' things, but all I can do is rebill the customer and put them on a Dispute until he pays.
Will post when the PayPal dispute has an outcome................
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I loved my grandmother very much.......and she fetched a good price on eBay.
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Mouse
Moderator
Reg'd: Thu
Posts: 6986
Loc: Psst....over here
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I sold the wife's iPod last year as she couldn't adapt to using it in her car instead of CD's, too much faffing about with the adapter etc. I sold it to what turned out to be a young lad, only a few miles away from where I live.
He rode on his motorbike to my house to collect and when he arrived he was anxious, because he told me that he bought one the week before off eBay, for the box to arrive with no iPod inside.
He was gutted, I shown him my device fully working, just to make him feel better, what made it worse was the iPod he bought from me, was cheaper too than the duff one.
I exchanged a few emails afterwards and he was still waiting 4 months later with no result from either eBay or PayPal. No idea as to how he got on though.
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FilthyRaider
regular
Reg'd: Thu
Posts: 913
Loc: It's dark very dark.......
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There has been some heated discussion on eBay about Collection in Person. A couple of sellers have sold items, had the payment by PayPal then had the buyer turn up to collect..............only for them to file an Item Not Received Dispute a few weeks after. And the sellers lost because they have no 'Tracking' on file.
In the case of the two incidences I have mentioned I used a tracking system and NEITHER worked! Can't seem to win.
Mind, on the opposite tack, I have heard of sellers sending Recorded Delivery envelopes (and nothing else) to buyers. When the buyer complains, the seller has the tracking number and the electronic on line signature proof of delivery.
EBay does tend to be a lot of Them and Us. Buyers and Sellers. Sellers and eBay. Sellers and PayPal. Buyers and..........you get the picture.
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I loved my grandmother very much.......and she fetched a good price on eBay.
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harleygjc
regular
Reg'd: Tue
Posts: 58
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Mouse, I think you were right to be cautious about giving any refunds in the first place! the fact that the buyer went huffy when you asked for the serial number was really odd. If that was me I wouldn't of taken any offence to that as your just double checking/being cautious, most of the sellers I've come across on ebay have been very nice and friendly! However I like alot of people have run into a total jerk, I recently bought a dvd box set for a high price albeit lower than the shop price and the day after I got a email saying your item has been dispatched when recieved leave good feedback etc and......5 days later nothing!!
Sent a email politely asking when item was sent as post is unreliable near me etc etc, days later no box and no reply!! by now I was getting worried, checked on his feedback and it had gone from 0 neg to 210 neg in a few days!!! AND he was no longer a registered user! by now I was crapping myself sent another email and few days later still no reply this was now 3wks waiting and no replies and no box set.
In the mean time Ebay sent me a mail saying about the seller and that he was suspended! and just to take the mick they said don't send any payment!! when I'd paid for set 3 weeks back!
Opened a claim through paypal and although I opened it as a complaint it got automatically escalated to a claim right away, which I thought was strange. They had the nerve to give the seller ten days to reply! when I told em that I'd sent several mails and got no reply, in the end I did get all my money back but I must admit I was worried I'd loose it all.
Since then I must say it has put me off using Ebay as I'm always thinking is this seller going to be a right idiot or not?
But going back to how you handled things Mouse I think I'd have done the exact same as you! it does get annoying when your polite and helpfull and all you get back is the exact opposite.
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FilthyRaider
regular
Reg'd: Thu
Posts: 913
Loc: It's dark very dark.......
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If you take all the exclamation marks out of your post, you actually show a very good experience of eBay and PayPal buyer protection.
The seller dropped out of sight, they were suspended, PayPal immediately escalated your complaint, you got your refund.
The biggest delay was leaving it three weeks to do anything. Basically you only have to wait 10 days on eBay to start a complaint - never leave it three weeks. When we have non payers I start a Dispute after 7 days which is the earliest opportunity.
PayPal HAVE to give the seller time to respond. I have heard of similar cases where the seller was taken seriously ill and simply could not do anything.
Other threads have had stories from people buying online waiting months for resolution. You bought on eBay, used PayPal and when things went wrong you got your refund.
Occaisionally problems happen. We often get emails ending !!! as if it makes a difference - and they are 99.9% usually the person who has missed the postman then not bothered to go to the sorting office to collect their item.
When there is a problem we sort it out. What we object to is as the subject of the post: when someone tries to take advantage of the system to defraud.
I've read almost identical stories to your own where they are actually praising eBay and PayPal for getting their money back. (!)
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I loved my grandmother very much.......and she fetched a good price on eBay.
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harleygjc
regular
Reg'd: Tue
Posts: 58
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it only ended up being three weeks as by the time I gave him a few days to reply to each email and as I'd paid for the box set on a mid thursday when the following monday was a bank holiday, I gave him about 7 days from the bank holiday monday to have posted the set, more than enough time for anyone.
I did put in a claim the moment I realised that there was a problem, it's just a pity that paypal made me wait 10 days before they would take any further action. By the time I thought I'd given him a fair time to respond and/or send the set and paypal's ten days it was gone three almost four weeks of waiting.
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FilthyRaider
regular
Reg'd: Thu
Posts: 913
Loc: It's dark very dark.......
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But the point is you were refunded in full. You got full Buyer Protection. And PayPal followed it's T&C to be fair to both parties.
For example: My case is the opposite with a buyer trying it on. The buyer started a dispute at 8.10pm and escalated it at 8.11pm saying I never responded to emails. First they never sent any and how was I supposed to respond that quickly? I was not given a choice by the buyer so thank goodness PayPal gave me ten days to reply.
I actually replied in about 20 minutes.
The point is you get good and bad sellers but you also get good and bad buyers - Mouse's case proves that unenviably.
I basically would give any UK seller one week. Then email. After two days if they have not replied email again and within 24 hours start a dispute. (It's been a while since I disputed a purchase but I think it is ten days before you can start one).
When a seller is suspended (or a buyer for that matter), the process gets easier as eBay generally escalate it faster for you rather than wait seven days for them to reply. Then it goes to PayPal.
EBay are bringing in an 'easier' system from 16th June and it looks to offer con buyers a great deal of leeway. I expect false claims to rocket.
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I loved my grandmother very much.......and she fetched a good price on eBay.
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harleygjc
regular
Reg'd: Tue
Posts: 58
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I do agree with you Filthy, more so about what you say about giving sellers a week to deliver, I do the same unless it's a bank holiday weekend in which case I'd give a extra day just to be sure. Paypla won't let a claim be started for ten days like you said! I can understand the reason why and I was lucky in the fact that the seller being suspended did help me get my money back.
It's shame there is alot of dodgy people on Ebay which spoils it for the rest of the people who use the site, I always pay very quickly and I hope in return I get fast delivery but it doesn't always happen.
Like you said with your buyer to start a claim a minute after they email you is just taking the mick out of you.
out of curiousity how did it go?
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FilthyRaider
regular
Reg'd: Thu
Posts: 913
Loc: It's dark very dark.......
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Still going on. This despite the fact PayPal asked them to get back by a certain date to confirm they wanted to pursue it and they never got back. I have since had to send scans of the actual post receipt and await the fun!
I make no bones about pointing out when eBay and Paypal 'done' good. But I am also one of the biggest critics of both. It's the same with buyers and sellers.
When selling on eBay you learn to fence sit. That does not mean when I get the 'Where's my stuff!!!' email I don't go the same way you and Mouse might. The only difference now is I type out the first angry response, then delete it and type the reasonable one.
It doesn't stop the idiots - sellers and buyers that is.
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I loved my grandmother very much.......and she fetched a good price on eBay.
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FilthyRaider
regular
Reg'd: Thu
Posts: 913
Loc: It's dark very dark.......
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Crikey! 23 days later and the 'Non-receipt' dispute I am facing is STILL not resolved.
Two interesting updates. PayPal set the 18th June as the 'decision' day then extended it and still appear to be doing nothing. The buyer has not responded to any of their deadlines.
And today, the best bit. A letter to me from Royal Mail telling me the item WAS signed for by the buyer and even showing a scan of it in the letter. Have sent that on to PayPal and emailed them to put an end to the sorry mess.
Will let you know if and when I actually get the money back they are withholding. All this for £8.24..................
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I loved my grandmother very much.......and she fetched a good price on eBay.
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FilthyRaider
regular
Reg'd: Thu
Posts: 913
Loc: It's dark very dark.......
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I know this was originally Mouse's thread, but I just wanted to close the topic of my buyer who said they hadn't received and item.
Quick summary: Buyer signed for item and left feedback on 13th May. They were then kicked off eBay (and all feedback they left was removed) and as Royal Mail had not updated the online tracking to show they had received it (it showed as still at my local Post Office) they submitted a claim.
Had a letter the other day from Royal Mail with a scan of the woman's signature and time. Uploaded to PayPal - case closed?
Er, not by Sunday. So a bit fed up I picked up the phone and got through to the call centre (on Sunday, mind). Very nice chap said 'wait a minute', then came back and said 'Give it 2-3 minutes and the money should be back with you'.
And lo and behold it was.
So the best advice from all this is Royal Mail respond very well to letter inquiries (I got nowhere online or on the phone) and PayPal are very good by phone (got nowhere online or by email). eBay responded best by email.
And the best result is the cheating (bleap!) hasn't managed to get away with a con.
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I loved my grandmother very much.......and she fetched a good price on eBay.
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