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Colin
Unregistered
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I cant access some websites that I could yesterday . they just come up "website not available" as if it is offline .I cant even get through the password stage on MSN Messenger , it says the system is down . Or I can get on a site and click a link but then that page becomes unavailable . What I have noticed is that the sites I cant get on require some sort of password verication .
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Steve
regular
Reg'd: Thu
Posts: 202
Loc: Leeds
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Hi Colin, I've suffered a similar problem a couple of times and found that I'd somehow managed to click something on ZoneAlarm that caused the problem. I got things back to normal by resetting it to it's defaults (and on one occassion by uninstalling and then re-installing it). This might not be the answer but, if you stick around I'm sure someone will come to your assistance. Regards, Steve.
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Ellen
regular
Reg'd: Tue
Posts: 1625
Loc: Bucks, England.
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Hi Colin
I am experiencing the same problems this weekend. Unable to sign in to MSN messenger and can't access my on-line HSBC Bank Account, or my Paypal bank account. Each time I try I get the message 'The Page Cannot Be Displayed'. Please help someone, I really need to get into these sites. Thanks,
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byron
regular
Reg'd: Fri
Posts: 185
Loc: berkshire
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Try holding down you control key as you try to access those sites you mention. If you then find you can access them, you must have a popup stopper which is preventing the sites loading fully.
http://www.oceaneagle.fsnet.co.uk/
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Ellen
regular
Reg'd: Tue
Posts: 1625
Loc: Bucks, England.
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Thanks for your post Byron. Afraid it didn't work for me. I wondered if I tried System Restore back a few days it would allow me access. I accessed all these sites into the middle of this week, now I can't get in.
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greysts
regular
Reg'd: Thu
Posts: 17948
Loc: Colchester
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The normal question to ask in the circumstances you describe is 'What's different on my PC between yesterday and today?' Have you installed any new software or hardware? Have you downloaded anything off the net? Have you changed anything that might have security implications such as the settings in ZoneAlarm or Norton or the IE Zone? If nothings changed have a look at your ISP's web site to see if they have been having server problems. Come back to us if anything strikes you.
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byron
regular
Reg'd: Fri
Posts: 185
Loc: berkshire
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Very sound advice
http://www.oceaneagle.fsnet.co.uk/
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Ellen
regular
Reg'd: Tue
Posts: 1625
Loc: Bucks, England.
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Yes, I have recently downloaded AVG anti-virus scan and run it a couple of times, also downloaded RAM IDLE PRO but wasn't happy with it so I removed it. I have emailed NTLworld, my broadband ISP telling of my problems but no reply as yet. I have Zone Alarm but haven't changed any settings.
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greysts
regular
Reg'd: Thu
Posts: 17948
Loc: Colchester
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I think the time has come to get the Guru involved. We need to see what is being loaded at startup to see if there is anything that could be causing your problem. In particular it would be useful to see if Ram Idle Pro has left anything behind.
Perhaps Puta could post his instructions on running Hijack This.
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putasolutions
regular
Reg'd: Tue
Posts: 12275
Loc: Infinity and beyond
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Go to this site, and download 'Hijack This!'.
Unzip it, launch Hijack This, then press Scan, and press Save Log
This will generate a text file that will list all running processes, all applications that are loaded automatically when you start Windows, and more.
open that file
Go to Edit | Select all
Now click Edit | copy to copy it
Come back to web user, Right Click and paste its contents here
Of all the Things I've lost, I miss my mind the most
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Ellen
regular
Reg'd: Tue
Posts: 1625
Loc: Bucks, England.
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thanks for your help. ...I will go now and give it a try
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Ellen
regular
Reg'd: Tue
Posts: 1625
Loc: Bucks, England.
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Logfile of HijackThis v1.96.2
Scan saved at 22:12:29, on 25/08/2003
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\FSI\F-Prot\F-StopW.EXE
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\CConnect\CConnect.exe
C:\Program Files\Date Manager\DateManager.exe
C:\Program Files\Trust\Trust 730S LCD PowerC@M ZOOM\ICON.EXE
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS\System32\PackethSvc.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\BMCENT~1\BMClient.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\AUDREY BENNION\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http:/www.runsearch.com/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.runsearch.com/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.runsearch.com/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://rd.yahoo.com/customize/ymsgr/defaults/*http://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/ymsgr/defaults/sb/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.yahoo.com/customize/ymsgr/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://www-cache.freeserve.com:8080;ftp=http://www-cache.freeserve.com:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;localhost;<local>
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\ycomp5_0_2_7.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\ycomp5_0_2_7.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [BookmarkCentral] C:\PROGRA~1\BMCENT~1\BMLauncher.exe
O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe"
O4 - HKLM\..\Run: [WebTrapNT.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe"
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [First Time Amateur hardcore] c:\Program Files\DiallerProgram\035195.exe -r
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - Global Startup: CorrectConnect.lnk = C:\Program Files\CConnect\CConnect.exe
O4 - Global Startup: Date Manager.lnk = C:\Program Files\Date Manager\DateManager.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Real-time Monitor.lnk = ?
O4 - Global Startup: Trust 730S LCD PowerC@M ZOOM Monitor.lnk = ?
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37565.6814351852
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/essentials/ymmapi_0727.dll
O16 - DPF: {A1DC3241-B122-195F-B21A-000000000000} - http://pluginaccess.com/Browser_Plugin.cab
O16 - DPF: {A45F39DC-3608-4237-8F0E-139F1BC49464} - http://www.greatplugin.com/diallerfiles/035195.exe
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E87A6788-1D0F-4444-8898-1D25829B6755} - http://fdl.msn.com/public/chat/msnchat4.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio5_0_2_7.cab
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Ellen
regular
Reg'd: Tue
Posts: 1625
Loc: Bucks, England.
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well, I have done that now please tell me what to do next....thanks for your help
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putasolutions
regular
Reg'd: Tue
Posts: 12275
Loc: Infinity and beyond
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Some real nasties in there!!
Restart Hijack this
Put a check mark against the following:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http:/www.runsearch.com/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.runsearch.com/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.runsearch.com/search.html
O4 - HKLM\..\Run: [BookmarkCentral] C:\PROGRA~1\BMCENT~1\BMLauncher.exe
O4 - HKLM\..\Run: [First Time Amateur hardcore] c:\Program Files\DiallerProgram\035195.exe -r
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - Global Startup: Date Manager.lnk = C:\Program Files\Date Manager\DateManager.exe
O4 - Global Startup: Real-time Monitor.lnk = ?
O16 - DPF: {A1DC3241-B122-195F-B21A-000000000000} - http://pluginaccess.com/Browser_Plugin.cab
O16 - DPF: {A45F39DC-3608-4237-8F0E-139F1BC49464} - http://www.greatplugin.com/diallerfiles/035195.exe
Click Fixed Checked
Now go to this site , download and install Spybot Search & Destroy (3.5Mb Freeware)
Once Installed, Go to Start | Programs | Spybot | Spybot (Easy Mode) Open It, click Update | Search for Updates | Download Updates (if required)
Now go to Search and Destroy
Click check for problems
Wait it for it to finish scanning
When done, put a check mark against all RED and GREEN entries and click Fix Selected Problems
Repost a fresh
Of all the Things I've lost, I miss my mind the most
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Ellen
regular
Reg'd: Tue
Posts: 1625
Loc: Bucks, England.
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well guru, I have done everything you asked, ran the spybot and checked all red (there were no green) and clicked Fix Selected problems. I then rebooted, but everything is still the same. As soon as I click ' Log On' in my two on-line bank accounts I get 'Page Cannot be Displayed' Cannot Find Server or DNS error.
Also unable sign in to MSN messenger or hotmail. This is really doing my head in.
Anyway thanks for trying to help me.
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putasolutions
regular
Reg'd: Tue
Posts: 12275
Loc: Infinity and beyond
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Ok can you open Internet Explorer, Go To Help | About | Internet Explorer
What does it say in Cipher Strength?
Also check the time and date by double clicking the clock in your Systray
Finally, clear out all your cookies
Of all the Things I've lost, I miss my mind the most
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Ellen
regular
Reg'd: Tue
Posts: 1625
Loc: Bucks, England.
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Cipher Strength 128-bit
23.55
25 August 2003
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putasolutions
regular
Reg'd: Tue
Posts: 12275
Loc: Infinity and beyond
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Have a look at
M$KB 813951 You Cannot Access Your MSN E-mail Account or Authenticate with a Web Site in Various Programs
Of all the Things I've lost, I miss my mind the most
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Ellen
regular
Reg'd: Tue
Posts: 1625
Loc: Bucks, England.
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hi guru, went there, downloaded patch, still no joy. I am beginning to lose the will to live. Thanks for trying anyway.
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putasolutions
regular
Reg'd: Tue
Posts: 12275
Loc: Infinity and beyond
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Did you clear out your cookies?
If not, do so and also empty your Temporary Internet Files and History Folders
Also, to make sure that I am not barking up the wrong tree, could you give me the EXACT error message
Of all the Things I've lost, I miss my mind the most
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