Webuser Forums: Wanadoo/Freeserve FTP woes

I found this, anything help?

Although any FTP software on any platform should work, there have been
problems reported with some FTP software. For Windows users, WS_FTP
lite (the free version) from http://tucows.mirror.ac.uk/ftp95.html
(also look on internet magazine cover CD-Roms) appears to work well.
and is used by many in the group so support is easily found. Other
points to note are...

a) You must be connected to Freeserve and not another ISP to connect
to the webserver (where do you think they get their income?)

b) Make sure the Host name/Address (address of server you wish to
connect to) is set and your User ID/name is set correctly. See
Section 3.02 for information on the settings needed.

c) Passwords are case sensitive, make sure you enter it exactly the
same as you defined it when you joined.

d) Some FTP clients have an input field for "Initial" (or default) host
directory and many users don't know what to put in this field. The
field should either be left blank or should contain "/" (just the
forward slash without the quotes).

e) You are intentionally or unintentionally with-holding your phone
number (aka CLID - Caller Line I.D.). You must not use 141 when
calling Freeserve, or must use 1470 to make sure it is released.
This is a measure taken by Freeserve to help prevent abuse of their
services by "spammers", etc. See Freeserve's support site for more
info about CLID:

http://195.92.178.4/help/articles/art_CLID.htm

f) If you are running a firewall, you will need to explicitly tell your
firewall to allow uploads.webspace.freeserve.net on Ports 20 and 21
are allowed. You may also need to set 'Passive Transfer Mode' (PASV)
to be on.

Subject: 3.02 What are the settings for connecting to the upload server?

a) Connecting to the "old style" webspace:

Server Name: uploads.webspace.freeserve.net
User ID/name: everything after the @ in your email address
Password: your dialup password

Your webspace address will be http://www.everything after the @
For example, my email is sysadmin@network-operations.freeserve.co.uk
and the web address is http://www.network-operations.freeserve.co.uk

You use the same approach whether your address is domain.fsnet.co.uk,
domain.freeserve.co.uk, domain.fslife.co.uk, domain.fsbusiness.co.uk,
or domain.fsworld.co.uk

b) Connecting to the new FTP My Site webspace

Server Name: sitebuilder.freeserve.com
User ID/name: email on sitebuilder|sitebuildername
Password: sitebuilder password

For example, if I signed up on SiteBuilder / FTP My Site using the
email address bofh@pkuatb.fsnet.co.uk for a site called pebkac then
when FTPing to the sitebuilder upload server, my User ID would be
bofh@pkuatb.fsnet.co.uk|pebkac

(On DOS/Windows/Unix, generate the | using the Shift key and \ key,
on an Apple Mac use Shift Alt L)

source:http://www.pedt.demon.co.uk/faq/fhwfaq.htm#301

Please post your query to the boards as many hands make light work, and I'm not talking electricians! If your problem is solved, let us know so that others can learn.