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twood50785
new user
Reg'd: Wed
Posts: 1
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Hi there,
I turned on my laptop (a DELL LATITUDE D600) today and the following message appeared:
Windows could not start because the following file is missing or corrupt:
<windowsroot>\system32\ntoskrnl.exe.
Please re-install a copy of the above file
If I press any key, it just restarts with the Dell opening, then goes straight back to the message. When the Dell menu is there (for about 2 seconds), the only options are F2=Setup, or F12=Boot Menu.
When I press F12, it says: Preparing 1 time boot..., then these options appear:
Internal HDD
CD/DVD/CD-RW Drive
Cardbus NIC
Onboard NIC
Diagnostics
I do apologise, as I know this problem has come up on here before. But I'm really not very good with computers and couldn't make head nor tail of it. Do I need to reboot? If so, which of the options should I choose? What happens when I do reboot?
I read somewhere that it might have something to do with my keyboard, but the keyboard has always worked fine, so Im guessing it's the hard drive?
Like I said, I know this problem has popped up here before, but I really REALLY would appreaciate some help from somebody! (please!)
Also, I'm pretty sure that I don't have any of the discs that came with the laptop, or the Windows discs either. Is that a big problem?
PS: does anyone have an idea how this whole thing might have happened? Is it a known bug? Or has my laptop been damaged physically?
Thanks so much in advance.
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BurrWalnut
Chippendaler
Reg'd: Tue
Posts: 3729
Loc: England
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First of all your terminology is wrong. A REBOOT is a RESTART of the computer, not to be confused with operations like reloading or reinstalling, which means loading Windows from scratch.
Now, borrow a WinXP CD of the same edition (Home or Professional) from a friend or badger Dell for one. Don’t be rude to them, being ingratiating is best, then:
1. Switch on and start tapping F12 until the Boot Options appear, put the CD in the drive, select CD/DVD from the screen menu and press any key when asked to ‘Press any key to boot from CD…..‘. The CD will be read and you need to select the first repair option (R) which will take you to the Recovery Console. When the prompt appears, try these commands:
2. The simple one first, type chkdsk /r (note the space) and press Enter. It may find errors and correct them.
3A. If 2 above doesn’t solve the problem, type copy D:\i386\ntoskrnl.exe C:\Windows\system32\ntoskrnl.exe (note the two spaces) and press Enter.
3B. If you can only find ntoskrnl.ex_ on the CD then the file needs to be expanded by typing expand D:\i386\ntoskrnl.ex_ C:\Windows\system32\ntoskrnl.exe (again note the two spaces) and press Enter.
3C. If 3A and 3B don’t work, rename the file by typing ren C:\Windows\system32\ntoskrnl.exe C:\Windows\system32\ntoskrnl.old (two spaces again) and press Enter. Then try 3A again.
In the above commands, C: represents the hard disk and D: the CD/DVD drive, change them as necessary to suit your configuration.
Printing this out will make it easier for you. Let us know how you get on.
--------------------
The Chippendale Society
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