branding




Internet Access >> Broadband help

 |  Print Topic Pages: 1
DizzyEnglish
regular


Reg'd: Sat
Posts: 105
Loc: Manchester
Help! Its just very pear shaped!
      #439563 - Sun Oct 04 2009 07:13 PM

Hello,

Need the assistance of a technical angel please

Basically, we have a BT home hub (one of the older white style ones) and its all good and connected (hence my ability to post this!) but we have an issue with the beast of a tower PC in the bedroom. The tower is hardwired to the hub and we have this laptop running wireless. When we switch the beast on it finds its internet connection (albeit slowly but it is a a relic) and all is good but after about 10 or 15 mins it looses that and wont reconnect unless we reboot (complete shutdown and restart)

I checked all the wires and cables, none loose or out (which i didn't think with it finding the initial connection) and i have also shutdown the firewall (only temp, now back up) to see if that was blocking it but no difference. When i checked the connction in the control panel it says that it is connected though, even when the internet screen is saying error.

And the other odd thing, i was d/l a torrent (again as a test) and that kept on coming even when the internet said it couldn't connect. Whats that all about?!

I really am confused- any ideas anyone?

Many Thanks
D xx

--------------------
There's only one way of life and that's your own


Post Extras: Print Post   Remind Me!   Notify Moderator  
mgmcc
regular


Reg'd: Thu
Posts: 1104
Loc: Dundee, Scotland
Re: Help! Its just very pear shaped! [Re: DizzyEnglish]
      #439564 - Sun Oct 04 2009 07:39 PM

"And the other odd thing, i was d/l a torrent (again as a test) and that kept on coming even when the internet said it couldn't connect. Whats that all about?"

That would suggest that the internet connection is still active. Do you regularly clean out the "Temporary Internet Files" folder? If the contents of that have become excessively large it can cause problems.

--------------------
-
Mike


Post Extras: Print Post   Remind Me!   Notify Moderator  
DizzyEnglish
regular


Reg'd: Sat
Posts: 105
Loc: Manchester
Re: Help! Its just very pear shaped! [Re: mgmcc]
      #439565 - Sun Oct 04 2009 07:50 PM

Hello,

Thats the really odd thing. When you go into your connection menu, the hi speed ethernet one is showing as connected and in no need of repair, the only one showing as not connected is the Bluetooth LAN which i'm not sure whether it should be connected or not, nor can i remember if it ever was. The 2 that are there for dial up are saying not connected.

I have cleared all temp files etc, also ran crap cleaner. The only thing i cant seem to clear is the DNS cache- but i dont even know what that is let alone where it is or how i start about cleaning it!

My other half has done a system restore back to early August (when we know it was running okay) but that didn't do anything.

Thanks
D xx

--------------------
There's only one way of life and that's your own


Post Extras: Print Post   Remind Me!   Notify Moderator  
mgmcc
regular


Reg'd: Thu
Posts: 1104
Loc: Dundee, Scotland
Re: Help! Its just very pear shaped! [Re: DizzyEnglish]
      #439580 - Mon Oct 05 2009 08:49 AM

"The only thing i cant seem to clear is the DNS cache- but i dont even know what that is let alone where it is or how i start about cleaning it!"

Open a Command Prompt window ("Start > Run", type cmd and click OK) and at the prompt type...

ipconfig /flushdns

...and press Enter. Not sure though where you got the idea of clearing the DNS cache, although it won't do any harm.

--------------------
-
Mike


Post Extras: Print Post   Remind Me!   Notify Moderator  
DizzyEnglish
regular


Reg'd: Sat
Posts: 105
Loc: Manchester
Re: Help! Its just very pear shaped! [Re: mgmcc]
      #439983 - Mon Oct 12 2009 12:09 PM

Hello,

I have done the DNS thing, but it throws up an error message saying that it cant be emptied.

So i dont know now. There is obviously a connection as it does connect for a short while. And there is nothing wrong with the hub as it provides wireless connection fine.

Any ideas?!

Thanks
D x

--------------------
There's only one way of life and that's your own


Post Extras: Print Post   Remind Me!   Notify Moderator  
mgmcc
regular


Reg'd: Thu
Posts: 1104
Loc: Dundee, Scotland
Re: Help! Its just very pear shaped! [Re: DizzyEnglish]
      #439988 - Mon Oct 12 2009 12:42 PM

Try repairing the TCP/IP Stack and Winsock. Open a Command Prompt window ("Start > Run", type cmd and click OK).

To repair the TCP/IP stack, at the prompt, type...

netsh int ip reset resetlog.txt

...and press Enter

(note the spaces in the command line). The original prompt will reappear, exit the Command Prompt window and reboot the PC.

To reset Winsock entries, at the prompt, type...

netsh winsock reset catalog

...and press Enter

Exit the Command Prompt window and reboot the PC. (If running both repairs, reboot only after running the second command.)

--------------------
-
Mike


Post Extras: Print Post   Remind Me!   Notify Moderator  
Pages: 1

Rate this topic

Jump to


Extra information
0 registered and 20 anonymous users are browsing this forum.

Moderator:  putasolutions, Joe_London, bricat, Mouse, greysts, Hello_There, John_McKenna, TheFatControlleR 


Print Topic

Forum Permissions
      You cannot start new topics
      You cannot reply to topics
      HTML is disabled
      Mark-up is enabled

Rating:
Topic views: 0

Contact Us | Privacy statement Main website



Search

© Copyright IPC Media Limited 2009, All rights reserved