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clairewoffenden
Editor
Reg'd: Tue
Posts: 820
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Just to give you an update - our mailing company has now confirmed that it did dispatch a number of subscription copies 3 days late. Its report originally showed that everything had gone on schedule.
IPC has made it clear to the mailing company that this is not satisfactory and we will take appropriate action if there are any delays on any coming issues.
Hopefully, this issue will have been resolved for Issue 217 but may I remind you that if your next issue of Web User does not arrive by Wednesday 1 July please email me with your name and postal address.
Sorry for the inconvenience this has caused.
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ourstanley
regular
Reg'd: Sun
Posts: 8572
Loc: Yorkshire, England
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Thanks for the update Claire. My copy didn't arrive last time until Saturday morning and I understand the circumstances regarding the mailing company.
@ Mailing company. If you're viewing this thread then look out she's on your case. 
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ESET Smart Security Maxthon Browser Calendar of Updates Malwarebytes Anti-Malware Glary Utilities Revo Uninstaller Secunia PSI Folding@home KeyScrambler RSSOwl HostsMan
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abbafan1972
regular
Reg'd: Fri
Posts: 1651
Loc: Birmingham, United Kingdom
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Thanks Claire. I will make sure to email you on the Weds if mine doesn't arrive.
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Madeline
regular
Reg'd: Wed
Posts: 15408
Loc: Gallifrey
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Thanks for letting us know Claire, and thanks too for all you've done to get this resolved.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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clairewoffenden
Editor
Reg'd: Tue
Posts: 820
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Just to let you know that we are aware that at least 80% of copies have definitely been handed over for delivery to subscribers today but it may be that some customers get their copies tomorrow rather than today.
The mailing company has admitted it has been having operational and staffing problems within the depot that processes our subscription copies.
A new depot manager has recently been moved in from a different location and they're expecting a fast improvement.
The mailing company is fully aware of the problems as it's affecting many customers, not just us.
They also understand that we are are not happy on behalf of our subscribers but are confident there will now be an improvement.
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abbafan1972
regular
Reg'd: Fri
Posts: 1651
Loc: Birmingham, United Kingdom
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Thanks for the update Claire. Should I leave it till tomorrow then before emailing you if it doesn't arrive?
Thanks.
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Madeline
regular
Reg'd: Wed
Posts: 15408
Loc: Gallifrey
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Thanks for letting us know the current situation Claire, I hope to receive my copy of WU later today (Thursday)!
Being a little irritated by the non-appearance of WU on Wednesday, I rang IPC Media on the enquiry number given in WU on the subscription page. I spoke to a very polite and helpful man who was very apologetic about the problems we've been experiencing. He said that if the mag doesn't get delivered as expected, after a few days we should buy one in a shop and then ring them to get our subscriptions extended.
I just hope things will settle down and improve now they've got the new depot manager.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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clairewoffenden
Editor
Reg'd: Tue
Posts: 820
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If your Web User has not arrived today, please email me.
C
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Jedi
regular
Reg'd: Sat
Posts: 1695
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Quote:
If your Web User has not arrived today, please email me.
C
I have just sent you a PM!
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Colin
Mount Everest The British Story
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ourstanley
regular
Reg'd: Sun
Posts: 8572
Loc: Yorkshire, England
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Hi Claire, Thursday afternoon still no show. 
E-mail sent yesterday and today.
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ESET Smart Security Maxthon Browser Calendar of Updates Malwarebytes Anti-Malware Glary Utilities Revo Uninstaller Secunia PSI Folding@home KeyScrambler RSSOwl HostsMan
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abbafan1972
regular
Reg'd: Fri
Posts: 1651
Loc: Birmingham, United Kingdom
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Mine hasn't arrived either.  Have sent you an email Claire.
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Madeline
regular
Reg'd: Wed
Posts: 15408
Loc: Gallifrey
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Still no WU for me either! Is there any point in sending an email about this as IPC already have my complaint on record from my call to them on Wednesday? I had to give them my subscriber number, so they knew it was me!
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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abbafan1972
regular
Reg'd: Fri
Posts: 1651
Loc: Birmingham, United Kingdom
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No mag showed up today. I phoned subscriptions today and the girl on the phone told me the delay was due to postal strikes, which I know is a load of rubbish. Said I should get the mag at the latest on Monday, WTF? 
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BedstorfromAP
Reg'd: Thu
Posts: 5098
Loc: 32 Bus Stops West of Wigan UK
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Mine arrived Thursday....But No Copies in My Local branch of Martins (WN8 area)
Off topic slightly I suspect the Postmen have become glorified Leaflet deliverers  . Wednesday thay delivered NO mail,instead they posted to every door a leaflet about Evening classes which was binned!
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History so far.. 10 years surfing & 29 Years Computing (First ZX81 1k) 
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clairewoffenden
Editor
Reg'd: Tue
Posts: 820
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Just a reminder, to those that haven't done so, please send me an email with your full name and postal address if you received your copy late again this week. Please send this regardless of whether you called our subs department.
I would like you to do this as I am sending a list of these names to the head of our customer care department.
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Madeline
regular
Reg'd: Wed
Posts: 15408
Loc: Gallifrey
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Postal strikes?? As you say, a load of rubbish. They tried that one on me too. It's true that there have been a few minor disruptions to postal services, but I don't think most people noticed! have a look here and also click on the link entitled 'Further Royal Mail strikes in London'.
Our postman says things are normal as far as he's concerned. We've been receiving our post (apart from WU) as usual from all sorts of places such as Northampton, Yorkshire, West Midlands, several places in Wales and even London and Scotland.
A fortnight ago I got my mag on the Monday following the expected Wednesday delivery. Looks like it's going to be the same this time.
At least I'll be able to get my sub extended and everyone else who's been affected by late deliveries should do the same.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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Jedi
regular
Reg'd: Sat
Posts: 1695
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Claire, I sent you a PM the other day with my full name & address.
This is just to let you know that the postman has been today - SATURDAY - and still NO Web User!
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Colin
Mount Everest The British Story
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Ellen
regular
Reg'd: Tue
Posts: 1895
Loc: Bucks, England.
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MONDAY 6th July, postie's been , still no WU. Getting beyond a joke. And yes, I DID email Claire last week.
Ellen
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 Visit my web HERE
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Jedi
regular
Reg'd: Sat
Posts: 1695
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Our postman has just been and still NO WebUser ! Its now Monday 6th July. I have sent Claire a PM about this.
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Colin
Mount Everest The British Story
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TheFatControlleR
Forum Admin
Reg'd: Fri
Posts: 7322
Loc: Megatripolis
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Quote:
I DID email Claire last week.
Have you emailed her again this week?
Quote:
... please send me an email with your full name and postal address if you received your copy late again this week.
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