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wildthing666
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Loc: Micklefield Leeds
Is this unfair terms and conditions?
      #430927 - Fri May 22 2009 01:22 AM

I was looking into reducing my BT broadband from option 3 to option 1 has I don't even use anywhere near the maximum for option 1, I only use about 4Gb a month and double that if I try and watch loads of video listen to lots of music, but the connection is that slow it isn't worth bothering with.
I went into the full terms & conditions of BT broadband and they want to charge nearly £40 if you drop from option 3 to either option 2 or 1. Personally I think it is when if you just cut your broadband they only charge £18 (£25 after 12th June)

Then I didn't find anything in the T&C's that said how to actually either upgrade or downgrade the options.

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TheFatControlleRAdministrator
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Re: Is this unfair terms and conditions? [Re: wildthing666]
      #430935 - Fri May 22 2009 09:40 AM

Is that charge at 'any time' or during the contracted period?

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wildthing666
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Re: Is this unfair terms and conditions? [Re: TheFatControlleR]
      #430936 - Fri May 22 2009 10:14 AM

It does not state whether it is one or the other so I assume it is any time.

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Fusion
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Re: Is this unfair terms and conditions? [Re: wildthing666]
      #430940 - Fri May 22 2009 11:49 AM

The T & C's quote:

"If you downgrade from BT Total Broadband Option 2 or 3, we may charge you up to £39.14. This charge will be included in your next bill".

It's only a phone call to clarify what the 'may' actually means.
I would expect you'd also have to sign another 12 month contract.


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