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trelales
regular
Reg'd: Sun
Posts: 42
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I have a HP F380 All-in One printer.
It will print pages from email client, webpages and photographs but it will not print text from a word document.
Why?
Anybody help, please.
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putasolutions
regular
Reg'd: Tue
Posts: 12276
Loc: Infinity and beyond
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Which version of word are you using?
Close Word
try renaming the normal.dot file (All word versions prior to Word 2007) or normal.dotm (Word 2007)
Then reopen Word and try printing
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"Only the stupid don't ask questions."
My piccies
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trelales
regular
Reg'd: Sun
Posts: 42
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It's Word 2002
Please excuse my ignorance but can you explain how to sae the normal dot.file
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putasolutions
regular
Reg'd: Tue
Posts: 12276
Loc: Infinity and beyond
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Quit Word.
Click Start | Search.
Click All files and folders.
In the All or part of the file name box, type Normal.dot
Change the setting in the Look in box to Local Disk C: and then click Search
For each occurrence of the Normal.dot template that you find, rename it Normal.old. To do this,
Click Normal.dot
Click File | Rename.
Type Normal.old and then press ENTER.
restart Word and try to print
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"Only the stupid don't ask questions."
My piccies
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trelales
regular
Reg'd: Sun
Posts: 42
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I did all that but it found no files.
So where do we go from here?
For the life of me I cannot see the logic with this printer.
1, The printer prints photos
2. It prints text from a webpage
3. It will not copy (blank page comes out)
4. It will not scan.
5. It will not print a word document (blank page comes out)
I've reloaded the software with no success.
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Fusion
regular
Reg'd: Mon
Posts: 3271
Loc: Darlington UK
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If you are using Windows XP, and no files were found,click on the More Advanced Options and check Search Hidden Files and Folders.
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Paradox Images
Always ask the right question to the right person and always get the right answer!
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trelales
regular
Reg'd: Sun
Posts: 42
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Further information on this post.
After following all the advice, the printer still did not function properly so I decided to go out and buy another similar printer. ie an all-in-one that used the same size cartridges. I had 4 brand new ones so that determined the type of printer. I set up the new printer but instead of using the new cartridges supplied I inserted the ones from the old printer. They were nearly new and had about half of the ink remaining. When I tried to print the same errors occurred and you can imaging my despair. I decided to break open the new catridges and load them into the machine and lo and behold the printer worked and so did the old one when new cartridges were inserted. So now I have 2 printers one as a spare.
The fault, so it appears to me, was with the cartridges
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