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nickysel
new user
Reg'd: Fri
Posts: 2
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....is now based in a call-centre in India, where the operators either don't speak English - or else have such strong accents as to be unintelligible. They also seem to be reading from on-screen manuals rather than responding with any real knowledge. The number is an 0871 number - & my average time on hold before I even get to speak to a human being has been 38 minutes over the last 2 days. So Tiscali's expecting us to spend hours - & £££s - accessing ineffectual support. I'm neither racist nor reactionary - but I do expect to be able to communicate with customer care/tech support staff.
Why is the efficient, intelligible, 0845-based Scottish call centre being phased out? Anyone got any way round this?? (other than the current, temporary, freephone number - it's only for the period of the migration, & they often just tell you to dial the 0871 number anyway) I sure miss Homechoice.........& if Talk Talk takes over Tiscali, we'll have the same fiasco all over again.
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Doublell
regular
Reg'd: Tue
Posts: 517
Loc: Essex
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My last contact with Pipex/Tiscali in December 2007 was on 0871 222 5550. The call was answered instantly and the operator was polite and helpful. However, I did phone at 9.00 a.m. on a week day and I don't recall the operator having an foreign accent.
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'the essential is invisible to the eyes'
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