Webuser Forums: Error 691 on AOL

Thank you for posting this
I have to agree with you that AOLs Updates recently has not gone smoothly Even I am having odd unexplainable lockups /slowdowns ,since the Combination of AOL 9.VR and the AOL BB dialler "update" (am running XP Professional)

Don't go and Change ISPs for the sake of a connection problem Have to be a bad lockout to get me to budge! And yes the AOL people read verbatim off a preprepared troubleshooting list and Sound authoritive but I doubt if many of them deal with them in the World outside?

And I too get nowhere with their advice!

What to do?
First get the AOL Program 9.0 VR program.You can get it from AOL Keyword Upgrade and save it,only a 399k file Labelled AOLDNLD
Next stop, open the Control Panel and click on the Internet Options icon
When the next window opens locate the Connections tab 3rd from right and in the top box on this page you will have 2 Items in this box viz ..AOLand DialBB
Which one has (default) aganst its name? If you see the DialBB has no tag look for the Set default button
Having done this, .look below and see if the setting is set to "Never dial a connection"? ditto with the AOL setting should be the same If there is a difference and the setting has to be altered then press the Set default button(In this area) to save the setting and press the Apply & OK Buttons at the Foot of the Page to save and leave the Page
Now we shift attention to the Triangular AOL icon by the Clock...click on it to get the Menu Locate Connectivity then AOL Dialler Settings
In this New window check that the current Default dialler is set to DialBB to tally with the Previous Task if No then click the AOLDialler button Below and the setting will change over click on the Save button to Keep the setting Last check here before we move on is to check that all the Tick boxes on this page are unticked
Close the Page and wen return to the AOL Menu ...This time find Connect with Dialer click on it and this may reopen the previous message box and a "Login box" its the Lattter that we are interested in.All you do here is make sue there is no boxes ticked and your Screename is not showing and C)the connection box is set to AOL
Now try reconnecting to AOL?
Any better?
If Not then swap the dialer default over To AOL and try that setting?

Still no good? Go back to the Intenet options /connections Page and remove the DialBB option off the window(and click Apply) Then It must run on the Old settings?(No choice!)

Hows that?...There is a chance the Program may reinstall later but Keep the Settings as I have shown you and there'll be no Problem (bar these unexplained lockups and some slow pages)Chances are it glitched on the original install ?

To Reinstall AOL remember that file we told you to get from AOL? called AOLDNLD

Go offline and Click on the Folder and all you have to do is sign in as an "Existing Member" and Let it run should take no more than 2 or 3 minutes and all your settings and favourites will be transferred over unless you want them on your desktop!(Thats the only thing to watch out for ) It will next connect up to AOL and the Login screen will appear
Note Disregard the search for old versions of AOL ,You can use these still if you wish. But the settings are transferred to the New version of AOL They cannot clash as they have been renamed .Is worth clearing out all the old versions bar the most recent to keep things simple (Via the uninstall option on the Control Panel)
Note also it will download 1 or 2 patches later if you have not done this before Let them in. and DO NOT Turn the computer off as 1 patch is auto installed just before Windows shuts down OK? Other than that point You should have AOL up and running within a few minutes

Last word the New (TCP/IP) arrangement is sometimes Slow at connecting(Like an old Dial up modem) be patient!

If you have a router it connects straight away to Internet Explorer and your Homepage (No messing around with the connectivity software settings)

AOL will give you a free router(and more BB filters) if you enquire.only downside is they sign you up for another year. And, they'll revise your payment often they'll come down. worst case scenario you pay the same price as now! Me personally, I was up to 25 pounds per month at one time now I'm 18 or 19 Pounds per month , and I have had free speed updates and the Free NetGear Router. Still use the Voyager Modem and I have 2 as spares (and several spare Microfilters)

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History so far.. 8 years surfing & 27 Years Computing (First ZX81 1k)