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bobby101
new user
Reg'd: Mon
Posts: 12
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Hi all I'm currently with Virgin Media and I want to cancel their service, im currently on broadband bundle 2 (£15) I have rang them up they said to cancel my contract will cost £78!, but i got it dropped to £60 by lying telling them i lost my job etc. I also rang up about my mac code, i requested that off them should be here in a few days. but the thing is i just read about i have to give 30 days notice? what is the 30 days notice all about? will i get charged even more? because im goin to give my mac code to o2 as soon as i get it and will be switched over in about 7 days, but this is not 30 days notice. so what will happen? what can virgin do? can they charge me more? please help. thanks
Edited by Mouse (Tue Apr 22 2008 05:51 PM)
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greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
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Do you mean you have a Broadband service via your telephone or a Virgin Media cable connection?
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Mouse
Moderator
Reg'd: Thu
Posts: 6530
Loc: Psst....over here
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I've edited your post as this is a family forum, please be careful of your language.
If you're canceling your contract before it's expired you will be expected to pay a fee. It will be part of the terms and conditions that you agreed when you took out the service.
All broadband providers require a 30 day notification period. Again this is explained in your terms and conditions you accepted when you took out the broadband with them.
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bobby101
new user
Reg'd: Mon
Posts: 12
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Quote:
Do you mean you have a Broadband service via your telephone or a Virgin Media cable connection?
Hi pal, I have ADSL via telephone
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bobby101
new user
Reg'd: Mon
Posts: 12
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Quote:
I've edited your post as this is a family forum, please be careful of your language.
If you're canceling your contract before it's expired you will be expected to pay a fee. It will be part of the terms and conditions that you agreed when you took out the service.
All broadband providers require a 30 day notification period. Again this is explained in your terms and conditions you accepted when you took out the broadband with them.
Hi pal, I rang them up and they said " soon as you give your mac code to your new isp, your 30 day cancellation period starts then. so I wont be on my new isp until 30 days after i give my mac code. and my contract I'm on with virgin will also drop in price by about £18, so he said all in all i will have to pay remainder of my contract £42 and the calls that i make in that period of 30 days and that's it im completely done with virgin media. do you think that is correct or is he lying to me? thanks
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bricat
HijackThis Helper
Reg'd: Wed
Posts: 28604
Loc: belfast
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Quote:
do you think that is correct or is he lying to me? thanks
why would he lie ?
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bobby101
new user
Reg'd: Mon
Posts: 12
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because they are virgin media they always lie, they false advertise, claim there service is UNLIMITED and get capped when you download over 5 gig a week.
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Sandhound
regular
Reg'd: Fri
Posts: 424
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G'day bobby101
Quote:
claim there service is UNLIMITED and get capped when you download over 5 gig a week.
Haven't you read or heard about 'fair usage'
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bricat
HijackThis Helper
Reg'd: Wed
Posts: 28604
Loc: belfast
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Quote:
claim there service is UNLIMITED and get capped when you download over 5 gig a week
where did you hear that ?
I can guarantee that isn't so, i have been with ntl/virgin for 8 years, i have never had a cap put in place, and many weeks i download more than 5 Gb.
Quote:
because they are virgin media they always lie
and the fact that you lied to them (i lost my job) doesn't come into it ?
It's obvious you have a bee in your bonnet about virgin, i hope you find a better provider, but i think you are in for a shock.
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MY HELP IS FREE,BUT PLEASE CONSIDER GIVING A DONATION TO HELP IN MY FIGHT AGAINST SPYWARE.
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FifeFlyer
regular
Reg'd: Thu
Posts: 3845
Loc: Fife
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Quote:
i hope you find a better provider, but i think you are in for a shock.
I would go along with that. To be honest Virgin takes a bit of beating . 6 years down the line with them and apart from the odd e-mail blip i've had No other problems. 
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bobby101
new user
Reg'd: Mon
Posts: 12
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lying to them is the only way around it. it lowered the leaving cost for me so it paid off. virgin are useless I've read 100s of rubbish reviews about virgin, I should know what they are like i've been with them for over 6 years. virgin.net was the best until branson merged ntl, telewest and virgin together since then the service went to rubbish. on the cap list every week. my con goes from so called 8mb to 79k modem speed lol, what a joke. im currently switchin to my new isp, my gf is also on it the 20mb package she has been for 3 months now, runs like a dream nothing but over 2.3mb/s on usenet, ping of 12 to 16 can't complain with that. i hope virgin crash and burn for their useless fair use policy and rubbish service.
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Hello_There
Moderator
Reg'd: Thu
Posts: 6077
Loc: Here, in my room
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Even though o2 states "unlimited usage" on their tarrifs, if you read the small print, it also states "Fair usage policy applies". Same with every ISP.
As for your last comment, that's really nasty....there are a lot of regular members of this forum who use VM and we're all satisfied. They've never let me down in seven years (and more if you include telephone/tv services).
I've also read bad comments on o2's service, there are bad comments on all ISPs!
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bobby101
new user
Reg'd: Mon
Posts: 12
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I've also read bad comments on o2's service, there are bad comments on all ISPs!
yea there are bad reports/comments on all isp's. But tell me which ISP has the most? VIRGIN MEDIA!!
Go on youtube and type in virgin media, there are some good vids on there about how good they are lol. http://www.youtube.com/watch?v=fTillsk7AwI&feature=related http://www.youtube.com/watch?v=Sl2HzhfRL8s&feature=related
Thats how good your Virgin Media 20meg connection is. LOL!!
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Fusion
regular
Reg'd: Mon
Posts: 3272
Loc: Darlington UK
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Of course you are correct . . . . I only got . . . >>22486kbps << . . .
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Hello_There
Moderator
Reg'd: Thu
Posts: 6077
Loc: Here, in my room
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Well, good luck to you with your o2 connection, may they never pull the plug on their "fair usage" policy.
Mr Fusion sir, that is a rather amazing speed...you must be whizzing around the internet!
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bobby101
new user
Reg'd: Mon
Posts: 12
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im connected at 7.6mb doesn't mean im gettin that amount no where near it, got a dl rate of 512k lmao. do a speed test and tell me how much your actually getting out of that 22mb connection. and also YOUR NOT ON THE CAPPED LIST!!!!!
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bobby101
new user
Reg'd: Mon
Posts: 12
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yea no doubt il enjoy my new con, i've downloaded over 250 gig in 2 weeks on o2 with my gf's con. no letters, no capping no nothing. still a sweet ping of 12 - 16. lovin the xbox gaming on gears of war, no lag, no packet loss. just bang on quality broadband from o2.
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Fusion
regular
Reg'd: Mon
Posts: 3272
Loc: Darlington UK
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Just a question bobby101
What are you downloading that amounts to 125GB a week?
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Paradox Images
Always ask the right question to the right person and always get the right answer!
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Hello_There
Moderator
Reg'd: Thu
Posts: 6077
Loc: Here, in my room
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I mentioned earlier on that the small print in o2's tarrifs states there is a "fair usage policy", so you might find that you will be capped again.
PS. Could you also please not use capital letters in posts, it's considered as shouting. Thanks.
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bobby101
new user
Reg'd: Mon
Posts: 12
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your getting 17.6mb dl rate out of your con and 727 upload rate lol. so your losing over 4mb lol. you shud be getting close to 1.6mb on the upload as well. so looks like your getting robbed on that as well lol.
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