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MotoGPRossi
new user
Reg'd: Sat
Posts: 11
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My kids’ computer has a big problem and I don’t know what to do with it so any help would be much welcomed. It will not start up windows xp; it gets to this screen that reads this message and what ever I do it keeps coming back to this screen.
We apologize for the inconvenience, but windows did not start successfully. A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose last known good configuration to revert to the most recent settings that worked.
If a pervious startup attempt was interrupted due to power failure or because the power or reset button was pressed, or if you aren’t sure what caused the problem, choose start windows normally.
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Last known good configuration (your most recent settings that worked)
Start Windows Normally
Use the up and down arrow keys to move the highlight to your choice.
Seconds until windows starts: 25
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Mp3pl4yer31
regular
Reg'd: Wed
Posts: 58
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Try the 'last known config setting' first.
if that doesnt work try booting in safe mode and doing a system restore.
hope that helped
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MotoGPRossi
new user
Reg'd: Sat
Posts: 11
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Hiya, i've tried everything you've said but it keeps coming back to that same screen and i cant get any further than that, cant even do a system restore.
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Mp3pl4yer31
regular
Reg'd: Wed
Posts: 58
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im afraid i can only point you to something like this
but hang in there im sure someone will be of more help
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MotoGPRossi
new user
Reg'd: Sat
Posts: 11
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Ok m8, thank you for your help anyway.
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RichieP
regular
Reg'd: Thu
Posts: 4725
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In my experience, 9 times out of 10 it's the hard drive that's failing.
Do you have an XP disk?
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 OK OK I can't go any faster! aaaaaaaaaaaagh!
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MotoGPRossi
new user
Reg'd: Sat
Posts: 11
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Hello RichieP. yes i've a xp disc and i've tried loading the disc but nothing happens, it always go's back to that screen.
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RichieP
regular
Reg'd: Thu
Posts: 4725
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You neeed to change the boot order to CD first.
When the computer first starts, tap the F2 or Del key and the BIOS screen will load.
Look for a Boot menu or Advanced and change the order to CD first.
Save the changes and restart.
It should ask to press any key to boot from CD, so press a key.
Let it load the drivers, then from the first menu press R to access the Recovery Console.
Hopefully there's no administrator password, or you know what it is.
Once in the Recovery Console, type chkdsk C: /p /r and press enter.
Let it finish (takes around an hour) then restart.
If it starts OK, the hard drive is damaged and needs replacing, but at least you'll get time to recover documents etc.
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OK OK I can't go any faster! aaaaaaaaaaaagh!
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MotoGPRossi
new user
Reg'd: Sat
Posts: 11
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RichieP Thank you for your help, if it takes about an hour to do i will have ago tomorrow night when my kids stay up later because its the weekend. Thanks again for your help.
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45forever
regular
Reg'd: Thu
Posts: 39
Loc: Preston
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I too have got the same problem as MotoGPRossi and have tried RichieP's instuctions.
Unfortunately,after accessing Bios,changing the boot up to CD first and then restarting I'm not getting a prompt to press any key to boot from the CD.
However,I can boot up from the XP recovery CD if I press Ctrl,Alt&Del but I only get the option of restoring the system to Factory settings,which will result in my Hard drive being wiped clean.
I really need to access the Recovery Console because if the Hard drive is damaged and needs replacing I will have to back up my files.
Any help will be very much appreciated.
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greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
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I know you said you have the same problem as the OP but can you give us a bit more detail. What error message do you get?
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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45forever
regular
Reg'd: Thu
Posts: 39
Loc: Preston
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I really don't what other info I can give you except that I get the "we apologise for the inconvenience but windows did not start successfully" screen.What ever I do I always end up back with this same message.
I cannot start windows in safe mode or access the Recovery Console via the XP recovery CD and it would seem that every possible solution to my problem doesn't seem to work.
I think my heads about to explode!!
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greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
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A couple of questions. Does the PC have a floppy drive and do you know if the hard disk is FAT32 or NTFS format?
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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45forever
regular
Reg'd: Thu
Posts: 39
Loc: Preston
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Due to the fact that my computer will be soon receiving its pension it does indeed have a floppy drive and the hard drive is in NFTS format.
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greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
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Unfortunately that means you need an XP CD that will allow you to boot up via the CD drive. Short of actually buying one is there any chance you can borrow one from somewhere?
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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