I'm using Outlook 2003 to access my IMAP email at the moment and am having problems with setting up the desktop alerts.
I've used the tutorials and troubleshooting and it says that the alert will only work with the default inbox. At the minute, my mail is delived to a separate BSC:inbox under the personal folders section, rather than the inbox further up the image below.
Any ideas how to ensure my mail goes into the other inbox? Is this what I need to do in order to activate desktop alerts?
Yes. The BSC folder is my work email account. When I first set up the IMAP system, it automatically began a new folder tree instead of using the existing inbox.
To specify where new messages are delivered try this:
1. On the Tools menu, click E-mail Accounts. 2. Click View or change existing e-mail accounts > Next. 3. In the Deliver new e-mail to the following location list, select where you want the new messages to be delivered. 4. Click Finish. 5. Restart Microsoft Outlook.
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