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jacktar
regular
Reg'd: Sat
Posts: 41
Loc: tyneside
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anyone got this prob,
three months ago i orderd a dongle (£15) from g3, from the first day it was never up to scratch, getting online was realy difficult, sometimes no connection for two three days, when i do get conected i have a download speed of below 500 kbps, i told 3g about this by phone and was told rather rudely this was tough and i must see out my 18 month contract, i wrote to them and said i had no intention of doing this (no reply), if i stop my d/d what would happen then,has anyone any ideas on this, to me it seems a ripoff. 
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greysts
regular
Reg'd: Thu
Posts: 17740
Loc: Colchester
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If you stop your direct debit you will eventually find the bailiffs knocking on your door seeking money. 3 will simply apply for a court order to recover their money. First of all have you checked that you have full broadband coverage via 3G where you live? If you do you may have a case.
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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jacktar
regular
Reg'd: Sat
Posts: 41
Loc: tyneside
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thanks greysts,
according to 3g,s graph i`m in a turbo area, i ran two more speed tests and i`m still below 500 kbps, they will not answer my mail and dont seem to want to disscuss the problem over the phone, i had thought that by stopping my d/d they would at least get in touch with me, no luck. anyone else have any ideas, alan
p.s am i right in assuming that 500kbps is very poor ??
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greysts
regular
Reg'd: Thu
Posts: 17740
Loc: Colchester
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500kb is a reasonable speed for what is, in effect, a mobile phone. It's at least 10 times faster than a normal dial-up connection. The absolute maximum is quoted as 2.8mb but in reality it's more likely to be around 2.2mb. If you are looking for the sort of broadband speeds that you get from a landline or cable then a mobile bb modem is not the way to get it.
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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satanicus
new user
Reg'd: Mon
Posts: 6
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Quote:
anyone got this prob,
three months ago i orderd a dongle (£15) from g3, from the first day it was never up to scratch, getting online was realy difficult, sometimes no connection for two three days, when i do get conected i have a download speed of below 500 kbps, i told 3g about this by phone and was told rather rudely this was tough and i must see out my 18 month contract, i wrote to them and said i had no intention of doing this (no reply), if i stop my d/d what would happen then,has anyone any ideas on this, to me it seems a ripoff.
DO NOT!!! Stop your d/d payments.I did.I cancelled them on my bank on line.I got sent a letter to pay up.10 weeks down the line I had a letter of a debt collection agency!
If you do not pay them you will be taken to court,and be listed as a bad debtor.
My contract is up in 3 months.They can then kiss my A**S! 
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jacktar
regular
Reg'd: Sat
Posts: 41
Loc: tyneside
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satanicus, thanks for the info, so it looks like i'm stuck with an 18month contract for a dongle i dont even use, what a rip off, surely there must be a way round this, no wonder 3g wont talk to me there getting £270 for nothing, has anyone else got any ideas ? 
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taylor71
new user
Reg'd: Sat
Posts: 9
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Jacktar i can only sypathise with your position. Im in the same boat, i signed up for an 18 month contract with 3 in december 07 so have ages to wait before i can finally tell them to shove it.
I get similiar speeds even though im meant to be in a turbo area.
I also thought about cancelling my DD with them.
These are the worst IPs ive ever used, i also made the mistake of getting my wife and me on their contract phones, also over a year to go. Mobile phones keep cutting out etc.
I hate 3 with a passion.
And im very very unhappy
Please anyone reading this think before you buy from this company, they make slugs look fast.
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taylor71
new user
Reg'd: Sat
Posts: 9
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Am thinking of going with o2 next time, lightning fast downloads my brother in law uses them.
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jacktar
regular
Reg'd: Sat
Posts: 41
Loc: tyneside
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thanks taylor71, i have cancelled my d/d to 3g and have wrote to them explaining the situation, i've also wrote to ofcom and informed them of the deplorable state of affairs at 3g, I only posted these letters last friday but I will keep you informed of any progress,as I have no intension of ever ever paying them anymore alan.
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greysts
regular
Reg'd: Thu
Posts: 17740
Loc: Colchester
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Quote:
i have cancelled my d/d to 3g
Then be prepared to have a Court Order issued by 3 and for a debt collecting agency to be employed to recover the money you owe them. Cancelling a Direct Debit without going through the full disputes procedure is just about the worst thing you could do. In the eyes of the law you are in the wrong and you could find yourself with a mark on your credit record that will cause you untold grief in the future.
Based on what you said in your previous posts I don't think you have a case to argue but simply stopping a payment won't get you anywhere.
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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jacktar
regular
Reg'd: Sat
Posts: 41
Loc: tyneside
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greysts,
have you had any dealings with 3g,I dont think you would write what you did if you had,in my view they have sold me something that is not doing what they said it would,'eg'superfast turbo downloads did not happen,superfast connections where a myth (7 out of 10 times no connection at all ),customer relations non existent. I informed 3g that their package was not what I expected and that I was quite prepared to pay for the dongle and any other charge incurred as I didn't want something for nothing, I have now paid them £60 by d/d and not used their service at all, they have made no attempt to reply as requested by mail or phone, therfore I am not prepared to pay for a service i am not recieving, as I suppose you would .Be assured greysts their service is absolutly abomnable. alan
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greysts
regular
Reg'd: Thu
Posts: 17740
Loc: Colchester
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Yes I have dealt with 3 and yes, I've got a BB dongle. It works as I would expect it to work, but only in those places that have a good signal and only at a maximum of around 2mb.
I say again, cancelling your direct debit might make you feel better won't it won't get you anywhere, and in fact could make things a whole lot worse.
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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jacktar
regular
Reg'd: Sat
Posts: 41
Loc: tyneside
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having been informed that i'm in a turbo area and would recieve around 2meg surely you would agree that 470 k/s is unacceptable,plus a bad conection rate? alan
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taylor71
new user
Reg'd: Sat
Posts: 9
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Hi Jacktar,
Just run a test and am not even getting a 512kb connection, I have currently 12 months to run out my 18 month contract. On the bright side i have just joined virgin media on a 4mb soon to be 10mb connection speed for a reasonable £16 a month for the first 12 months including free wireless router and NO download limit (instead of 3s over generous 3gb limit...pah)
In a glorious 12 months i can finally tell 3 that thanks for the lovely 18 months theyve given me but i have decided i no longer require there (Lack of ) service
Im a bit miffed having to swap and still pay 3 but suppose ive no other option...i arent as brave as you Jacktar...but wish you all the best.
But look at it this way, its amazing how many people can be informed of 3s crappy dongle and connection via forums.
Might be surprising how many people will read these forums, if it put just 2 people off 3 for sake of argument it would cost them more than it would have to reimburse you Jacktar if you know what i mean. 
Hmm just had a thought could i sell my 3 dongle and get some form of money back??
Keep telling everyone you know jacktar about 3s "Brilliant" service.
Maybe they might start listening 
Oh and by the way my wife and me are going to swap mobile phone operators from 3 too in 12 months (Even worse than the dongle, but thats another story)
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jacktar
regular
Reg'd: Sat
Posts: 41
Loc: tyneside
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hi taylor71,
I've had a call from 3, they say that they will look into my complaint and call me back in 24 hrs,that was 48 hrs ago,patience is a virtue so they say, will keep you informed, alan 
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jacktar
regular
Reg'd: Sat
Posts: 41
Loc: tyneside
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after stopping my d/d to planet3 and sending them a letter explaining why and telling them i had sent a copy to ofcom they phoned me and asked me to reconsider, I refused and told them again about there terrible service,he then asked me if I could sell it to a member of my family, or a friend,I refused and told him nobody was interested, he then said he would call me back after speaking to his supervisor, three days later he called me back and said as a special favour to me he would agree to terminate the contract as of now,planet3 sent me a prepaid envelope to return their dongle wich I did, that was the last I heard, so GREYSTS with his bleating post about court orders and bailiffs was wrong,stopping your d/d is not a crime at all,stand up to these people with there bullying atitudes and threats,END OF STORY, ALAN.
p.s. taylor71 try it.
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greysts
regular
Reg'd: Thu
Posts: 17740
Loc: Colchester
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When I want your comments about my posts, I'll ask you. Until then please observe the rules of this forum and refrain from making personal comments on the open forum.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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