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Ganzal
new user
Reg'd: Fri
Posts: 5
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I posted some photos onto ancestry, using firefox. All was well until I clicked "something". The photos are there but I cannot see them; just a blank box. Ancestry say they can see them and they can be seen on Internet Explorer. I have been unable to resolve this problem. Can you assist ?
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greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
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Can you explain that a bit more please. Do you mean you have created a family tree through Ancestry and are accessing it through Firefox?
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Ganzal
new user
Reg'd: Fri
Posts: 5
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Sorry, should have made it clear. I use Firefox as a browser to access Ancestry.co.uk. Through them I build a family tree and add photos. I had the photos in view until I clicked "something". The photos are visible on Internet explorer so I presume it is a Firefox problem. Have tried what I know and also uninstalled firefox and reinstalled but the problem remains. I begin to despair.
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greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
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I assume the photos were in JPEG format. Is only these JPEGs you can't see in Firefox or is it the same on any site?
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Ganzal
new user
Reg'd: Fri
Posts: 5
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Yes, J PEGS. The photos are there and are visible when using Internet explorer but not when using Firefox ( just blank boxes with titles below ). No other viewing problems at all.
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greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
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Have you tried uploading one of the pictures again through Firefox?
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Ganzal
new user
Reg'd: Fri
Posts: 5
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Yes, tried that;photos and descriptions are downloaded but still cannot be seen. Again just a blank box.
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greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
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Try running Firefox in Safe Mode (Start, Programs, Mozilla Firefox, Firefox Safe Mode) to see if it's one of your Firefox add-ons that's causing the problem.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Ganzal
new user
Reg'd: Fri
Posts: 5
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As suggested, ran in safe mode but to no avail......sorry.
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greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
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The only thing I'm left with is the possibility that the Ancestry site is not compatible with Firefox. You could try your query on the Firefox forum here.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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