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jack
regular
Reg'd: Sat
Posts: 36
Loc: devon
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My laptop runs vista and I tried to install norton 2003, thinking I could up-date, It only partially installed it then aborted, now I want to un-install rest of NORTON from the control panel and thus the computer, but it refuses to in-install, Any one got any ideas?
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FifeFlyer
regular
Reg'd: Thu
Posts: 3845
Loc: Fife
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Download and run the... Norton Removal Tool..
Once it's removed throw Norton in the bin. There's plenty of free security options that can be used .
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jack
regular
Reg'd: Sat
Posts: 36
Loc: devon
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Thanks for the reply, but I have a problem, I can't go on line with my laptop, and I downloaded the removal tool onto my desktop but I can't open the program on my laptop, Kind Regards
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FifeFlyer
regular
Reg'd: Thu
Posts: 3845
Loc: Fife
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jack , going back to your first post , you said that "it only partially installed it then aborted". Usually when programs abort an install , the installer removes any files and entries that it may have successfully installed prior to the abort , before abandoning the install ,so I'm a bit surprised you have anything to remove.
Quote:
I want to un-install rest of NORTON from the control panel
Is this from add/remove programs ? Try booting the pc into... safe mode...and see if you can uninstall from there.
If this option doesn't work it will help if you let me know (a)what happens when you try to remove it in normal mode , and , (b) what happens when you try to open the removal tool .
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jack
regular
Reg'd: Sat
Posts: 36
Loc: devon
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/thank you for your help fifeflier. I am trying to install tesco broadband on my laptop and I think the norton was stopping it and as I have just downloaded another tool and removed the norton and the broadband has installed,I am happy. I would like to thsnk you again for your help.
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FifeFlyer
regular
Reg'd: Thu
Posts: 3845
Loc: Fife
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No problem jack. Pleased you're happy and sorted. 
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