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awam7
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Reg'd: Wed
Posts: 629
Loc: East Lancs
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im having problems with some firefox website that use flash, www.2br.co.uk and
www.thesun.co.uk both work ok in IE7 but close/crash in Firefox, can someone tell me what version of flash to use in Firefox, as i think this is the cause,
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FifeFlyer
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Reg'd: Thu
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Loc: Fife
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Latest version is 9.0.115.0. Check.... this page....to see if you're up to date. If you're up to date then the plug in may be corrupt.
Do a fresh install. Download and run the... Adobe flash player uninstaller....This will uninstall flash player from all the browsers you use , so you will need to reinstall them for each browser you use.
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awam7
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Reg'd: Wed
Posts: 629
Loc: East Lancs
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ok thanks mate ill try that, and post again...
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awam7
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Reg'd: Wed
Posts: 629
Loc: East Lancs
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ok, i uninstalled flash, using the uninstaller you said, and tryed both sites, neither are crashing now, ill reinstall flash and see what happens..
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awam7
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Reg'd: Wed
Posts: 629
Loc: East Lancs
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ive now reinstalled flash and both sites are crashing again 
it seems to me that both sites will work without flash but not with it, thing is i need flash for some other websites i use, this is weird..
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FifeFlyer
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Try running the uninstaller again and rebooting your pc before reinstalling flash.
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awam7
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Loc: East Lancs
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ok ill try that
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awam7
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Loc: East Lancs
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tried that, but unforunatly, both sites are crashing again. i cant think what else to do, maybe they might work with an older version of flash?
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FifeFlyer
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Reg'd: Thu
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Strange !! Have you installed any new add-ons to Firefox recently ??
Is your.... Flash player and Shockwave player ....testing OK.
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awam7
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Reg'd: Wed
Posts: 629
Loc: East Lancs
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Havent installed any new addons, i even uninstalled firefox a few days ago and even that didnt change it!, just tried the test and have both flash and shockwave working , im pretty sure the problem lies with flash. could it be a virus??
i have flash 9 on this site and works ok www.europeantour.com
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awam7
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Reg'd: Wed
Posts: 629
Loc: East Lancs
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the error message on 2br website, also says firefox has encountered a problem and needs to close:
error signature:
appname: firefox.exe
app ver: 1.8.20071.12718
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MugsMoney
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Reg'd: Thu
Posts: 105
Loc: Scouser
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Hi all, the same on my machine.....Sun site crashes as soon as it opens. When I open the page with IETab, it works just fine. Not ideal I know, but I find there's quite a few sites don't like firefox & this seems to sort it out. IETab is available as a Firefox add-on, Install, then whenever you want to open a troublesome page, right click on the link & choose 'open in IETab'. Not ideal I know, but it'll get you there
Mugsy
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FifeFlyer
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The only other thing i can think of to try is to disable all your Firefox extensions ( may be a conflict with Flash ? ) , Restart Firefox and then try the sites. If that doesn't help then it's simply a case of enabling the extensions again.
There is a fair bit of stuff... here....that you may want to work through.
If there's still no joy , i guess a reinstall of Firefox would be the last option. I know you said you've done this , but if all files were not removed completely it could cause problems after the reinstall. A bit drastic i know but i don't know what else to suggest. The two sites you mention , and the one MugsMoney mentions don't give me any problems.
Just to confirm : I'm using Firefox 2.0.0.11 and Flash 9.0.115.0.
Other two alternatives , a system restore , or , use IE tab till you find a fix.
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awam7
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Reg'd: Wed
Posts: 629
Loc: East Lancs
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ok, thanks, im really lost on this one, is there any other way to uninstall firefox (apart from add/remove programs) , done it twice and makes no difference, i mean a complete 100% uninstall. if those sites work for u they should work for me!!! funny thing is i had all those sites working a few months ago with no problems at all, anyway ill try again. ill also check the version numbers of firefox and flash ta
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FifeFlyer
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Sorry awam i meant to leave you..... this....for the uninstall option.
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awam7
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Loc: East Lancs
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ok cheers, currenlty working on a night shift, but will check it out later on friday, think i need a complete uninstall of ff and f!
thanks.
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awam7
regular
Reg'd: Wed
Posts: 629
Loc: East Lancs
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hi, ive uninstalled firefox using add.remove programs, and also deleted the main firefox folder on C drive, also uninstalled flash, then reboot, and reinstalled, same problem again, works fine without flash but not with it, i couldnt locate the folder C:\Documents and Settings\<username>\Local Settings\Application Data\Mozilla\Firefox maybe the problem lies in that folder?
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FifeFlyer
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Quote:
i couldnt locate the folder C:\Documents and Settings\<username>\Local Settings\Application Data\Mozilla\Firefox
Windows hides these files by default awam and on the link i gave there is a further link where it shows how to.....show hidden files and folders
Did you do a clean reinstall ?? ie. did you remove the Firefox user profile data, which includes bookmarks, passwords, cookies, preference settings and added extensions.
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awam7
regular
Reg'd: Wed
Posts: 629
Loc: East Lancs
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ok do i delete the profiles folder? within apllication data/Mozilla
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FifeFlyer
regular
Reg'd: Thu
Posts: 3844
Loc: Fife
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awam , the profile folder you're are talking about :C:\Documents and Settings\<username> \Local Settings\Application Data \Mozilla\Firefox ....contains only temporary data so i don't think it would make a difference deleting it.
However , the profile folder that contains ALL the important information , is at : C:\Documents and Settings\<Windows login/user name> \Application Data\Mozilla \Firefox\Profiles. Removing this along with the rest of the Mozilla files is called a clean install and is the only way to completely remove Firefox. Trouble is doing this means you lose , bookmarks, passwords, cookies, preference settings and added extensions. You would need to back up any of these that you wanted to keep.
I have to be honest and say i really don't know if going down this route this would solve your problem. If a corrupt profile was causing the problem then it would remove it , but like i say i don't know if a corrupt profile is the cause.
It's entirely up to you if you want to do this , but , well , there's no guarantee it would sort things out so i'd understand if you decide to live with the problem for the time being.
I'm struggling for an alternative solution 
The only other option i can think of is to try running Firefox in safe mode. ( this is not the same as windows safe mode )....and try the sites again. Have a look... here. It does involve changing some settings so read it carefully.
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