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skiddly
new user
Reg'd: Fri
Posts: 7
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Hi i downloaded SpywarePro from the web user web-site and it found 388 unwanted items so i purchased the reg key using pay pal but as yet no key has been sent despite 4 e mails to them(spwarepro) asking whats happening has anyone else bought this prog and had the same probs ive sent an e mail to mag editor as well would be gratefull for any advice and is it possible to get my money back and is my pay pal account at risk cheer for any help Skiddly, Sorry if this is in wrong place i was not sure where to place this one
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One Day I Will Be Clever And Know Something
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greysts
regular
Reg'd: Thu
Posts: 19278
Loc: Colchester
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Can you please tell me whereabouts on the Web User web site you found SpywarePro being advertised?
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skiddly
new user
Reg'd: Fri
Posts: 7
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Hi i saw it on the Home page under the column website reviews among the ads by google these ads keep changing every so often but it is still coming up and after telling the company (spywarepro)i had sent email to mag editor low and behold my key came with e mail in 15 secs job sorted but still a bit confused as to the delay in my experience they usually come in mins
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One Day I Will Be Clever And Know Something
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greysts
regular
Reg'd: Thu
Posts: 19278
Loc: Colchester
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Google ads are nothing to do with Web User. They are adverts provided by Google and Web User has no control over them. I know it's a bit late now but never, never pay for security software that offers to scan your PC but demands money before it will clean it. The software recommended in the forum is all free and will clean your PC for nothing.
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Joe_London
HijackThis Helper
Reg'd: Tue
Posts: 11786
Loc: London
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Can you give us some more information on this programme please? Is SpywarePro the full and correct name? Do you have the website url?
Joe.
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skiddly
new user
Reg'd: Fri
Posts: 7
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http://www.spywarepro.org/anti_spyware.html i posted it once but dont know where it went
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One Day I Will Be Clever And Know Something
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Joe_London
HijackThis Helper
Reg'd: Tue
Posts: 11786
Loc: London
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At least its not on the rogue list so it looks to be legitimte. Expensive at $29.95 though.
Thanks for the link.
Joe.
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greysts
regular
Reg'd: Thu
Posts: 19278
Loc: Colchester
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I wouldn't trust that company with any of my money!
Quote:
1. Spyware Pro scans your computer for hidden parasites such as adwares, spywares, trojans, dialers and removes them permanently. The award winning software is 100% FREE!!
So where does it say I've got to pay anything.
You try and use some of the links on that site. You get nothing from the 'About Us' link or the 'Company' link.
This is an example of the English as she is spoke Quote:
Our company is working in this market since 10 years
Here's another classic Quote:
Is it safe to use my credit card online?
A: Absolutely! PayPal sells our products - they are a trusted online retailer specializing in digitally delivered products.
Is that right - is that what PayPal do?
And finally, why can't I find anything about this company via Google - apart from the paid Ads of course?
If I was the OP I would be asking for my money back a bit sharpish. It should be quite easy, just look at this Quote:
Is my purchase guaranteed?
A: Yes! All orders are backed by our unconditional 8 week money-back guarantee. If you are unhappy with your purchase, for any reason, simply contact us via e-mail within 8 weeks for a full refund.
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Fusion
regular
Reg'd: Mon
Posts: 4389
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. . . and according to their Refund Policy in the Privacy Policy
Quote:
. . . .if you have experienced difficulties with a Spyware Pro, before you decide on requesting a refund we ask that you to please contact our dedicated Customer Support who are here to assist you with the problem with the utmost priority. All requests for refunds must be made in writing to Spyware Pro within 10 days of the date you purchased Spyware Pro . . . .
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Joe_London
HijackThis Helper
Reg'd: Tue
Posts: 11786
Loc: London
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In view of Greyst's discoveries I'm surprised SpywareWarrior hasn't got something on there about it. I wonder if its Eastern European?
Perhaps its on there "To do" list
When I click on the free scan button all I get is the option to download the exe file "SpywareProSetup.exe". I googled this file and there is nothing about it at all. I think it would be an idea for skiddly to upload this file to Jotti File analysis.
To Upload files for scanning.
Please go here http://virusscan.jotti.org/ and upload:
C:\Program Files\Spyware Pro\SpywareProSetup.exe if that is the correct location. (Amend as required.)
Or this alternative:
VirusTotal
Click the "Post Reply" button and post the results in this thread Please.
Joe.
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If I've helped you and saved you money please consider a donation to support my work :
Member of UNITE and ASAP.
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ourstanley
regular
Reg'd: Sun
Posts: 8572
Loc: Yorkshire, England
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Website URL: spywarepro.org
Website Owner:
(registrant)
Name: - -
Location: SWITZERLAND (CH)
Website Server Location:
(registrar)
IP Address: 208.109.181.179
Location: UNITED STATES (US)
Information supplied by SiteHound
Looks shady to say the least. 
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ESET Smart Security Maxthon Browser Calendar of Updates Malwarebytes Anti-Malware Glary Utilities Revo Uninstaller Secunia PSI Folding@home KeyScrambler RSSOwl HostsMan
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greysts
regular
Reg'd: Thu
Posts: 19278
Loc: Colchester
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So this 8 week refund period has just dropped down to 10 days! Then of course there's the problem of actually finding an address to write to.
I don't know how to make it happen but this site needs to be on a black list. If it's appearing on WU in Google Ads then at the very least someone should notify Google about our concerns.
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Joe_London
HijackThis Helper
Reg'd: Tue
Posts: 11786
Loc: London
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I've done a little more research on this. here is a Jottie report:
Scanner results
Scan taken on 30 Dec 2007 10:28:40 (GMT)
A-Squared Found nothing
AntiVir Found nothing
ArcaVir Found nothing
Avast Found nothing
AVG Antivirus Found nothing
BitDefender Found nothing
ClamAV Found nothing
CPsecure Found nothing
Dr.Web Found nothing
F-Prot Antivirus Found nothing
F-Secure Anti-Virus Found nothing
Fortinet Found nothing
Ikarus Found nothing
Kaspersky Anti-Virus Found nothing
NOD32 Found nothing
Norman Virus Control Found nothing
Panda Antivirus Found nothing
Rising Antivirus Found nothing
Sophos Antivirus Found nothing
VirusBuster Found nothing
VBA32 Found nothing
And this is the results after installing and running the programme:
I checked out these findings manually and found no such infections. In fact the sub folders are non existant.
I then use AVG anti virus which found nothing and then run AVG Anti-Spyware which found nothing apart from a few cookies.
AVG Anti-Spyware - Scan Report
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+ Created at: 11:55:18 30/12/2007
+ Scan result:
C:\Documents and Settings\Joe\Cookies\joe@122.2o7[1].txt -> TrackingCookie.2o7 : No action taken.
C:\Documents and Settings\Joe\Cookies\joe@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : No action taken.
C:\Documents and Settings\Joe\Cookies\joe@adtech[1].txt -> TrackingCookie.Adtech : No action taken.
C:\Documents and Settings\Joe\Cookies\joe@doubleclick[1].txt -> TrackingCookie.Doubleclick : No action taken.
C:\Documents and Settings\Joe\Cookies\joe@adopt.euroclick[1].txt -> TrackingCookie.Euroclick : No action taken.
C:\Documents and Settings\Joe\Cookies\joe@ie.search.msn[2].txt -> TrackingCookie.Msn : No action taken.
C:\Documents and Settings\Joe\Cookies\joe@tradedoubler[2].txt -> TrackingCookie.Tradedoubler : No action taken.
C:\Documents and Settings\Joe\Cookies\joe@m.webtrends[2].txt -> TrackingCookie.Webtrends : No action taken.
C:\Documents and Settings\Joe\Cookies\joe@ad.yieldmanager[1].txt -> TrackingCookie.Yieldmanager : No action taken.
::Report end
Spyware Pro is a Rogue, of that there is no doubt whatever. Its unlikely that skiddly will ever get a refund from these people even if he ever did catch up with them.
Joe.
Edited by Joe_London (Sun Dec 30 2007 01:17 PM)
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bricat
HijackThis Helper
Reg'd: Wed
Posts: 31982
Loc: belfast
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thanks for that joe, it's definitely a rogue, just the usual rubbish, finds lots of non existent problems and wants money to fix them.
what gets me is, the authorities do nothing about it. they could trace them if they wanted to.
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IF I HAVE SAVED YOU MONEY, PLEASE CONSIDER GIVING A DONATION TO HELP IN MY FIGHT AGAINST MALWARE.
When the only tool you own is a hammer, every problem begins to look like a nail. 
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skiddly
new user
Reg'd: Fri
Posts: 7
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Hi thanks for all advice and im afraid you were all right,it found 428 probs i stupidly (in hindsight)paid for it and it removed them and lo and behold it never finds anything now have sent e mail after e mail to support but nothing back so a lesson learned here big style, Skidly 
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One Day I Will Be Clever And Know Something
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Joe_London
HijackThis Helper
Reg'd: Tue
Posts: 11786
Loc: London
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I think you should report this fraud to the police if only for record purposes.
Joe.
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John_McKenna
HijackThis Helper
Reg'd: Wed
Posts: 7430
Loc: England
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skiddly....
How did you pay for this program?
Debit or Credit Card payment?
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