|
|
HunterB
regular
Reg'd: Wed
Posts: 44
|
|
Hi,
just got a new Pc and am having a nightmare getting the internet to work.
I initally thought just to plug the ethernet cable into the port in the back of the PC, to no avail. Tried swtiching off my set top box for a while and start up again, to no avail. tried various things in the help section of the virginmedia website and phoned them, to no avail.
Finally for some reason an NTL log in screen came up saying my STB was not recognised and asked for my PID number and password. This was all on a letter I got nearly 3 years ago so no chance to find it, so phoned them and got the details and now when I enter them it does not recognise my info.
Please help, I have spent nearly 5 hours trying to fix this, it is not a area issue as when I plug it all back into my old PC it runs fine (as can be seen by the fact I am writing this ).
Help me webuser forums, your my only hope!!
|
|
greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
|
|
Let's take it a bit at a time. First of all, are you connected to your STB via an ethernet cable? If not, you need to be.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
|
HunterB
regular
Reg'd: Wed
Posts: 44
|
|
Yes i am connected via ethernet
|
greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
|
|
Now go to Start, Run, type in CMD and click OK. In the resultant DOS window type in IPCONFIG followed by the Enter key and tell me what response you get.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
|
HunterB
regular
Reg'd: Wed
Posts: 44
|
|
ok,
done that and something flashes up but it is real quick, tough to see what it says
but managed to print screen it and it says
windows IP configuration:
ethernet adapter local area connection
connection specific DNS suffix.:
Link local IPv6 . . . . . . . .: fe80::d1c:51e4:4b0:45c4%9
Autoconfiguration IPv4 address.: 169.254.69.196
|
greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
|
|
Can you go back over my original instructions again please. The DOS window should stay on the screen all the time. Did you type CMD in the Run box and click OK? What happens at that point? I need this to work because what you've told me so far suggests that you have a problem with your Network Interface Card.
Once you've got the DOS box open can you type the following command ipconfig /renew and then press Enter. Let me know what you get. Note the space between ipconfig and /.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
|
HunterB
regular
Reg'd: Wed
Posts: 44
|
|
Sorry I missed that part of what you said (I was in a rush but will pay more attention now)
Ok the full text when entering ipconfig is:
windows IP configuration:
ethernet adapter local area connection
connection specific DNS suffix.:
Link local IPv6 . . . . . . . .: fe80::d1c:51e4:4b0:45c4%9
Autoconfiguration IPv4 address.: 169.254.69.196
Subnet mask . . . . . . . . . .: 255.255.0.0
Default gateway . . . . . . . .:
Tunnel adapter Local Area Connection* 6:
connection specific DNS suffix.:
Link local IPv6 . . . . . . . .: fe80::5efe:169.254.69.196%10
Default gateway . . . . . . . .:
When I type in ipconfig /renew (including the space) it waits for a while and then says:
Windows IP Configuration
An error occured while renewing interface Local area Connection : Unable to contact your DHCP server. request has timed out
|
greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
|
|
Quote:
An error occured while renewing interface Local area Connection : Unable to contact your DHCP server. request has timed out
That means that for some reason or other your computer is unable to connect to your STB. Some possibilities - the ethernet cable is damaged, the STB needs re-booting, your Network Interface Card needs new drivers.
Taking them one at a time, I think you said you had already tried swapping the ethernet cable and you've rebooted the STB so that leaves the NIC.
Try this. Press the Windows key and Pause/Break key together. That will bring up the System Properties window. Click on Hardware, Device Manager. Click on the + sign next to Network Adaptors. Do you see a yellow ? or ! against any entry? If not, can you tell me what entries you have under Network Adaptors?
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
|
HunterB
regular
Reg'd: Wed
Posts: 44
|
|
I have tried swapping the cable in as much as from one PC to the other and on the original PC it is fine, new PC not fine.
In device manager there are no yellow ? or ! and under netwrok adapters the only one present is: Realtek RTL8139/810x Family Fast ethernet NIC, under the properties for this it says it is working fine and the settings under advanced are:
Link down power saving:Disable
Link speed/duplex mode:Auot negotiate
Network address: Not present
Optimal performance:Disable
Receive buffer size: 64Kb
Wake up on ARP/PING: enable
Wake up on link change: disable
Wake up using APM mode: disable
|
greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
|
|
That's a pity, I was hoping we might find something there. Still, onwards and upwards. This time open Control Panel and click on Network Connections. You should see some lines in bold something like this LAN or High Speed Internet. Do you have any other headings in bold? If not what is listed under LAN and what do they show in the Type and Status column?
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
|
HunterB
regular
Reg'd: Wed
Posts: 44
|
|
Ok, in control panel the closest i have is network and sharing center.
In bold I have:
Unidentified network (public network)
Access: local only
Connection: Local area connection
And: Sharing and discovery
Network discovery and Fiile sharing are the only two thing which are on.
|
greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
|
|
Sorry, forgot you were on Vista.
Next to the Unidentified Network have you got a 'View Status' option. If so click on it and see what Activity is shows. There should also be a Diagnose button. See what tells you.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
|
HunterB
regular
Reg'd: Wed
Posts: 44
|
|
ok
connection:
IPv4 conn: Local
IPv6 conn: limited
Media state: enabled
Activity
Packets sent 137
packets received 0
Clicking diagnose gives me:
This computer has limited or no connectvity
The options it then gives are:
1) Automatically get new IP settings for the network adapter "local area connection"
2) A problem with you netwrork router or BB modem might be preventing an internet connection
and
3) Reset the network adapter "local area connection"
I have tried 1 and 3 with no effect, cannot try 2 at the moment as it will stop me recording Heroes.
|
greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
|
|
I'm now getting to the stage where I believe the STB is the problem. VirginMedia (NTL as was) use MAC addressing with their modems/STB to make sure no third party can connect equipment to their line. I'm wondering if way back when you had to put in your name and password it as somehow changed something fundamental. Remind me, do you still have your old PC and can that connect to the net? Do you still have the original NTL setup CD?
I have to admit I'm getting close to the dreaded 'Call the VM help desk' scenario.
EDIT: I've just gone back on this thread and see that your old PC still works. (Obvious when you think about it, else how come you're writing to me!!). So we're back to the PC itself. You recall that you found the NIC in Device Manager. Can you go back to that, right click and choose Uninstall. Reboot the PC and allow Windows to re-install the adaptor. Then try again to connect.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
Edited by greysts (Thu Nov 22 2007 08:11 AM)
|
HunterB
regular
Reg'd: Wed
Posts: 44
|
|
Hi,
I am now getting a differnt message in the diagnose/repair box.
It says "turn off the TCP setting that is not compatible with your router."
When I click on it it says the problem has been resolved. I then re-started the computer as it was still not connecting.
it did not connect so checked the diagnose/repair bit again and it said: "turn on TCP performance improving settings" I clicked this but still no connection. Ran diagnose and it syays the first one again!! (turn off tcp setting....)
Is this progress??
|
greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
|
|
We need some way of testing your NIC to see if it's actually able to transmit and receive. Do you feel like investing a few bob in a crossover ethernet cable? Here's a cheap one.
We could then use it to connect your old and new PCs and see if we can make them talk to each other.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
|
HunterB
regular
Reg'd: Wed
Posts: 44
|
|
I shall look into picking one up.
I shall let you know when I have one.
|
greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
|
|
Just a thought. I presume you've been swapping the connection between your old PC and the new one when testing things for me. Have you been rebooting the STB each time? You need to else it won't talk properly to the Vista PC.
Can you also run the ipconfig command on the old PC so I can find out what IP address it's using?
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
|
HunterB
regular
Reg'd: Wed
Posts: 44
|
|
Sometimes I have reset the STB sometimes not, it is awkward as it is about as far away from the PCs as is possible!! I shall make sure I do it in the future though. Thats maybe why last time round we got the TCP message instread of the usual ones.
IPconfig on the old pc gives:
Connection specific DNS prefix . :
IP address . . . . . . . . . . . : 82.6.175.190
Subnet mask . . . . . . . . . . : 255.255.252.0
Default gateway . . . . . . . . : 82.6.172.1
Also I do have a cable I can connect both PCs together with, on my old PC I use a belkin wireless router (not using it at the moment, and have not been through out this process) and it has a cable with it which sounds ver similar to the one you talked about.
|
greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
|
|
Let's try something else for a moment. Have a look at this and then use the instructions to specify an IP address, subnet mask and default gateway on the Vista machine using the same numbers you got from the old PC. Connect the Vista PC to the STB via ethernet and see if you get a connection. It should be enough just to do it with the IPv4 connection but you may need to try the IPv6 as well. If when look at those two things you find that one or other of them aren't set to get an IP address automatically we may have the reason why it hasn't been working all this time.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
|
Previous
Index
Next
Threaded
Edit
Reply
Quote
