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minniemouse
regular
Reg'd: Thu
Posts: 145
Loc: Yorkshire
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I hope anyone can help me with this issue, about 3 month's ago, I started with a this problem, where my pc kept turning itself off, then it re-boot's again, I came onto webuser I was given great help to sort this problem out! of which it seemed to do, for about 6 week's, now its reverted back to its old habit's again, sometime's after the initial switch off... I get the message, telling me its just recovered from a series error!! this does'nt appear every time, has anyone any ideas to this annoying switch off, the pc is 5, and its a window's XP. Here is the error report from today's switch off, unfortunatly I have'nt a clue as to what this mean's!!, anyone's help is much appreciated thankyou.
Technical Information
How to Troubleshoot Hardware and Software Driver Problems in Windows XP (Q322205)
Problem caused by Device Driver
You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
minniemouse 
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RichieP
regular
Reg'd: Thu
Posts: 4709
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Try to get it to show a stop code, rather than restarting:
Right-click My Computer > Properties.
Click the Advanced tab, then the Settings button, under startup and recovery.
Remove the tick next to Automatically restart under system failure.
OK back out and see if you get a blue screen.
Make a note of the stop code, usually smething like 0x000008E.
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 OK OK I can't go any faster! aaaaaaaaaaaagh!
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minniemouse
regular
Reg'd: Thu
Posts: 145
Loc: Yorkshire
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Hiya RichieP!! firstly thankyou for the help, its much appreciated, I have done as you mentioned, but it refused to do anything, no blue screen or anything??, I did a full system scan yesterday, using AVG, and it found a trojen!!, I have dealt with that.... at first, I thought that may be the culprit but I was wrong, it did its thing again, followed by the microsoft error!! have you anymore further ideas as to what this fault could be??, again thankyou.
Minniemouse
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Sandhound
regular
Reg'd: Fri
Posts: 388
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G'day minniemouse.
After following RichieP instructions, you did click on OK to both screens?.
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sandhound.co.uk
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RichieP
regular
Reg'd: Thu
Posts: 4709
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Sometimes, if you click to send the error report, then view details, it will load a page in your browser that may give some idea what is happening.
Have a look in Event Viewer to see if there are any erros at the time of crashes:
Right-click My Computer > Manage.
Click the + to the left of Event Viewer, then Click System. Look for any errors. Double-click on each one, then click the hyperlink to see if it helps you.
If still no clues, your RAM would be next thing to check. If you have more than 1, take 1 out and run the computer again. If it still crashes, swap them over and try again.
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OK OK I can't go any faster! aaaaaaaaaaaagh!
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minniemouse
regular
Reg'd: Thu
Posts: 145
Loc: Yorkshire
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Ok!! I have done as you suggested, there are in total 65 error's since October 28th, all of them say service control manager, apart from 2, what does this mean?? have you any ideas?? does it mean there is a problem with a driver?, or could it mean there's something more sinister, again thankyou Richie for your help its much appreciated.
minniemouse
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RichieP
regular
Reg'd: Thu
Posts: 4709
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As I said above
Quote:
Double-click on each one, then click the hyperlink to see if it helps you.
There is usually a blue link to take you to the MS Support pages. These somethimes help.
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OK OK I can't go any faster! aaaaaaaaaaaagh!
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minniemouse
regular
Reg'd: Thu
Posts: 145
Loc: Yorkshire
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I do apologise! Im not that computer litrate... I did as you asked, I did previously do as you mentioned, but none of it seem's to make any sence, Ive tried to use microsoft 100 times over to find this fault and find the answer myself, I feel as though I'm working in the dark with this one, I keep working in circle's, frustrated is'nt the word!! thankyou again.
minniemouse
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RichieP
regular
Reg'd: Thu
Posts: 4709
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The errors you're getting are related to services not loading. They're probably more likely to be as a result of your problems, not the cause.
I'd be inclined to start looking at hardware for the cause.
Test the RAM with Memtest if you only have one stick, otherwise, take one out. If testing with Memtest, run it for at least 3 hours, preferably overnight.
If that returns OK, try testing your hard drive with a utility from the manufacturer's website. You need to see who makes the drive. Can you see if you take the side off?
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OK OK I can't go any faster! aaaaaaaaaaaagh!
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