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gazza67
regular
Reg'd: Wed
Posts: 36
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strange, had k800i and everything was fine, connect usb cable and open phone explorer everything worked,
gets new phone k850i and things go downhill, when i connect the phone nothing, happens, tried everything, used pc suite, nothing, used phone explorer nothing,
when i connect anything usually the computer recognizes it and tries to find hardware, or whatever,
when i connect this phone nothing happens at all, thought it was problem with phone, took it back to vodafone and they tried it on there computer and it came up straight away, it worked 1st time, 5 times she tried it and it worked every time, it came up with the menu on phone and her computer says phone found or something like that,
iv tried for 1 week now to resolve this problem but nothing works,
please help, if need any more information please just ask, i will do anything to resolve this problem, the usb port works fine cause my daughters k800i still works fine when i insert usb cable
im using windows xp, is this a hardware problem
thanks in advance
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RichieP
regular
Reg'd: Thu
Posts: 4721
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Have you uninstalled the software from the previous phone? I know it's still Sony but the drivers are different so you'll need to install the one that came with your new phone.
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 OK OK I can't go any faster! aaaaaaaaaaaagh!
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gazza67
regular
Reg'd: Wed
Posts: 36
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i have installed the cd, but dont think the drivers were there just the pc suite
Edited by gazza67 (Sun Nov 11 2007 07:39 PM)
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Fusion
regular
Reg'd: Mon
Posts: 3244
Loc: Darlington UK
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This page maybe of some help . . . . >> English Sony Ericsson PC Suite 3.101.00
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Paradox Images
Always ask the right question to the right person and always get the right answer!
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gazza67
regular
Reg'd: Wed
Posts: 36
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tried that downloaded right drivers nothing
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RichieP
regular
Reg'd: Thu
Posts: 4721
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Have you tried connecting to a different USB port?
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OK OK I can't go any faster! aaaaaaaaaaaagh!
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gazza67
regular
Reg'd: Wed
Posts: 36
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tried them all, found this but its 2 hard 2 understand
http://support.microsoft.com/default.aspx?scid=kb;en-us;817900
anybody put it into english 
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greysts
regular
Reg'd: Thu
Posts: 17743
Loc: Colchester
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The suggestions offered in that Microsoft article are only applicable if you have not installed XP SP2. Does that apply to you?
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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gazza67
regular
Reg'd: Wed
Posts: 36
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no it doesnt,
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dangermouse75
regular
Reg'd: Sat
Posts: 1836
Loc: Leicestershire
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Try uninstalling the K800 driver, then reboot and install your K850 driver. If it works, you know there is a clash.
Or it might be early teething problems with the K850i driver, in which case, hold on for a fix.
I read about problems on this page.
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kingfisher171
regular
Reg'd: Tue
Posts: 243
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thanks for that link.
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