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abbafan1972
regular
Reg'd: Fri
Posts: 1535
Loc: Birmingham, United Kingdom
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This is a message on behalf of mother in law, she has not long phoned and said that she can't connect to her broadband.
She is using Tiscali with the standard supplied Sagem modem. Says both green lights on modem are static, but message on screen keeps asking to redial. No settings have been changed and there's not normally a problem.
Does anyone know what this could be? I would go round and have a look but kids are in bed and I'm here on my own. Can't do help over the phone as I don't know what to look for.
Thanks in advance. 
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Dell Inspiron 1720 running Vista Home premium SP1, Firefox 3.0.3
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greysts
regular
Reg'd: Thu
Posts: 17965
Loc: Colchester
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Tiscali had a major service outage last night. According to their web page everything should have been back to normal by 7.30 this morning but their call centres have been overwhelmed (hardly surprising!!!). They reckon that rebuilding your connection with the Tiscali CD might solve any remaining problems.
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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abbafan1972
regular
Reg'd: Fri
Posts: 1535
Loc: Birmingham, United Kingdom
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Thanks.
Kind of guessed it was a problem at their end, but still felt guilty that I couldn't help at the time.
Mother in law emailed me this morning, normal service was resumed.
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Dell Inspiron 1720 running Vista Home premium SP1, Firefox 3.0.3
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