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PCTerry
new user
Reg'd: Sat
Posts: 16
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HI Maybe someone can help?
OS Windows Xp Prof SP2....When I run Safe Mode I have no icons /taskbar on the desktop.
I can launch Task Manager with Ctrl/alt/delete .....but that's all.
How do I get my Icons/taskbar back?? 
Thanks in advance
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BurrWalnut
Chippendaler
Reg'd: Tue
Posts: 3458
Loc: London, England
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1. Why are you running in safe mode?
2. If you are running in safe mode to correct the desktop and taskbar problem, there is no need. Go here http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll down to line 195 on the right hand column and download the file. Save the REG File to your hard disk. Double click it and answer yes to the import prompt.
--------------------
───────────────────────────────────
Fine English furniture is the new rock 'n' roll
The Chippendale Society
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PCTerry
new user
Reg'd: Sat
Posts: 16
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1. Why was I trying to run in safe mode? To try to remove remnants of an old programme that will not otherwise delete.(Norton advised me to do this in Safe Mode)
2. With a normal start up all is fine.Absolutely no problem.
3. With a start up in Safe Mode.... I do not get the basic icons that I used to. i.e My Computer/Rubbish Bin etc and there is no Start button bottom left on the task bar. All is blank......just safe mode in the four corners of the screen.
I can only call up the Task Manager via Ctrl/Alt/Delete...Via this I can defrag the HD.....Command line prompts is therefore working.
This is on my home pc...on my notebook I get the icons and the start button in Safe Mode. For some reason they are not there anymore on my home pc.
Hope it's clear now.
Thanks again.
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BurrWalnut
Chippendaler
Reg'd: Tue
Posts: 3458
Loc: London, England
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I can't answer the safe mode problem other than the registry fix I identified above.
If it’s Norton you’re trying to remove, download the correct version for Norton 2003 onwards, here http://service1.symantec.com/support/tsg...lg=en&ct=us Don’t forget to stop Norton from running before trying to uninstall it.
If a program needs to be permanently stopped before being uninstalled, go to Start > Run, type regedit and press Enter. Expand the tree on the left and, in turn, look at these registry keys (they may not all exist)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft \Windows\Current Version\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft \Windows\Current Version\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft \Windows\Current Version\RunOnceEx
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft \Windows\Current Version\RunEx
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunEx
Create a system restore point first in case you have ‘finger’ problems. In the right hand pane, right-click the name of the entry, select delete, confirm the deletion. Exit regedit and restart the computer.
To remove a program that stubbornly refuses to be uninstalled via Add/Remove programs, try these :
1. Install it again, then uninstall it. This sometimes works.
2. Download an update to the program and apply it. Sometimes an update will detect the previous version and offer to remove it.
3. Download NirSoft's MyUninstaller, here http://www.nirsoft.net/utils/myuninst.html
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───────────────────────────────────
Fine English furniture is the new rock 'n' roll
The Chippendale Society
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PCTerry
new user
Reg'd: Sat
Posts: 16
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Thanks Burr Walnut !
Problem has also surfaced in normal startup mode.
I had an explorer.exe crash with ntdll.dll error. A full anti-virus scan and spyware scan finds nothing amiss. (Now all is working fine again in normal start up).(Norton.Symantic is almost all removed .. and I've changed over to AVG..see log below)
In Safe Mode I still have no Start Button or taskbar or Icons. I can call up Task Manager with Ctrl/Alt/Delete. If I run explorer.exe in Task Manager I get the error 'Windows cannot trace file /path etc'. However other command prompts (defrag/disk clean up etc) work. I am logged on as Administrator.
As I can't fathom it out...I've done a Hijack this scan..Unfortunately I am not technical enough to identify any error...maybe you ... or some other kind person on this forum can help? Thanks again. NB Maybe a Repair Install is an alternative but as the problem is not (yet?) urgent I see this as a last resort !!
Here's the log:
Logfile of HijackThis v1.99.1
Scan saved at 10:36:45, on 15/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Comodo\CBOClean\BOCORE.exe
C:\Program Files\Comodo\Firewall\cmdagent.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\StartupMonitor.exe
C:\Program Files\HighCriteria\TotalRecorder\TotRecSched.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\AOL\Active Security Monitor\ASMonitor.exe
C:\Documents and Settings\user\My Documents\PCBooster.exe
C:\Program Files\LClock\LClock.exe
C:\Program Files\VisualTooltip\VisualToolTip.exe
C:\Program Files\Styler\Styler.exe
C:\Program Files\Comodo\Firewall\CPF.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\PROGRA~1\Comodo\CBOClean\BOC425.exe
C:\Program Files\RFA\rfagent.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\PeerGuardian2\pg2.exe
C:\Program Files\Eraser\eraser.exe
C:\Program Files\MemInfo\meminfo.exe
C:\Program Files\Quintessential Player\QCDPlayer.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Thoosje Sidebar V2.0\Thoosje Sidebar .exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\PROGRA~1\INCRED~1\bin\IncMail.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\explorer.exe
C:\Documents and Settings\user\My Documents\Computer cleaning Maintenance & Backup Progs\Hijack This\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.bbc.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.shareware.us/srchasst.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\PCHealth\HelpCtr\System\panels\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\PCHealth\HelpCtr\System\panels\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: StylerToolBar - {D2F8F919-690B-4EA2-9FA7-A203D1E04F75} - C:\Program Files\Styler\TB\StylerTB.dll
O4 - HKLM\..\Run: [Run StartupMonitor] StartupMonitor.exe
O4 - HKLM\..\Run: [TotalRecorderScheduler] "C:\Program Files\HighCriteria\TotalRecorder\TotRecSched.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ASM] "C:\Program Files\AOL\Active Security Monitor\ASMonitor.exe" HIDEMAIN
O4 - HKLM\..\Run: [BootSkin Startup Jobs] "C:\Program Files\Stardock\WinCustomize\BootSkin\BootSkin.exe" /StartupJobs
O4 - HKLM\..\Run: [PC Booster] C:\Documents and Settings\user\My Documents\PCBooster.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [LClock] C:\Program Files\LClock\LClock.exe
O4 - HKLM\..\Run: [VisualTooltip] C:\Program Files\VisualTooltip\VisualToolTip.exe
O4 - HKLM\..\Run: [Styler] C:\Program Files\Styler\Styler.exe
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\CPF.exe" /background
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [BOC-425] C:\PROGRA~1\Comodo\CBOClean\BOC425.exe
O4 - HKLM\..\Run: [rfagent] "C:\Program Files\RFA\rfagent.exe"
O4 - HKLM\..\Run: [SpywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe"
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [PeerGuardian] C:\Program Files\PeerGuardian2\pg2.exe
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [LClock] C:\Program Files\LClock\lclock.exe
O4 - HKCU\..\Run: [Eraser] C:\Program Files\Eraser\eraser.exe -hide
O4 - Startup: firefox.lnk = C:\Program Files\Mozilla Firefox\firefox.exe
O4 - Startup: MemInfo.lnk = C:\Program Files\MemInfo\meminfo.exe
O4 - Startup: QCDPlayer.lnk = C:\Program Files\Quintessential Player\QCDPlayer.exe
O4 - Startup: Thoosje Sidebar .lnk = C:\Program Files\Thoosje Sidebar V2.0\Thoosje Sidebar .exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\system32\Shdocvw.dll
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by16fd.bay16.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - https://scan.safety.live.com/resource/download/scanner/en-us/wlscbase3401.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9122D757-5A4F-4768-82C5-B4171D8556A7} (PhotoPickConvert Class) - http://appdirectory.messenger.msn.com/AppDirectory/P4Apps/PhotoSwap/PhtPkMSN.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebAAS.cab
O16 - DPF: {A1F2F2CE-06AF-483C-9F12-D3BAA72477D6} (BatchDownloader Class) - http://appdirectory.messenger.msn.com/AppDirectory/P4Apps/PhotoSwap/DigWXMSN.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup152.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup/downloader/imloader.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~2\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~2\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: BOCore - COMODO - C:\Program Files\Comodo\CBOClean\BOCORE.exe
O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Imapi Helper - Alex Feinman - C:\Program Files\Alex Feinman\ISO Recorder\ImapiHelper.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Sandra Data Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2007.SP1\Win32\RpcDataSrv.exe
O23 - Service: Sandra Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2007.SP1\RpcSandraSrv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\Program Files\Zone Labs\ZoneAlarm\repair\vsmon.exe
Thanks again for checking this....
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Hello_There
Moderator
Reg'd: Thu
Posts: 6077
Loc: Here, in my room
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Welcome to the forum 
If you would like one of our experts to check your HJT log, could you please open a new thread in the HijackThis forum and post your log there. Please also explain again in that thread the problems you've encountered.
Thanks.
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greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
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I can tell you that you've got a vast array of stuff running at startup that is probably causing your PC to run extremely slowly. I presume you are using PeerGuardian because you use are using file sharing sites. Registry First Aid is a non essential process and Incredimail can also cause problems. I would look through the 04 entries are ask yourself 'Do I really need that running in the background?'. You might also look at the 023 Service entries and confirm that you really need them.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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PCTerry
new user
Reg'd: Sat
Posts: 16
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Thanks Greysts !
I'll go through the O4 and 023 entries. I don't use Peer Guardian anymore (I'm reformed) so that can definately go !
NB As for becoming Queen I wish you success.... there are enough of them here and I have no immediate desire to the throne!!! LOL
Thanks again.
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