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Chris
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Reg'd: Thu
Posts: 617
Loc: Kent and the Pas-de-Calais
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Can anyone help with this problem, please?
I want to install some new software on my computer and have been told that it must be done in Safe Mode. When I boot up in Safe Mode and start the installation I get a message to say that the Administrator has not set permissions to install software in Safe Mode.
How does the administrator (in this case me - the only user of this machine)set permissions to allow myself to install software in Safe Mode? I recently tried to install an update to Java in Safe Mode and met with the same response.
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FifeFlyer
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Reg'd: Thu
Posts: 3819
Loc: Fife
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Quote:
and have been told that it must be done in Safe Mode.
Where did that information come from ??
What are you trying to install ??
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Chris
regular
Reg'd: Thu
Posts: 617
Loc: Kent and the Pas-de-Calais
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Hi Fyfeflyer,
I am trying to install some anti-spyware called BOClean which is made by the makers of Comodo firewall. I had already installed it but it prevents my computer from shutting down properly; it either hangs or takes about two minutes or more to shut down. When I shut it down, a window appears saying that BOclean is closing and offers me the option of shutting it there and then or waiting. If I take the first option the shut down process hangs and I have to unplug the computer and if I do nothing it shuts down after about 2 to 3 minutes.
It is not the first time that I have had this sort of problem so I don't think it is the fault of BOclean. I had another problem recently where the AV program suddenly started to take 6 hours to do a scan whereas it normally takes about 20 minutes. It seems to be some quirk of my machine which is running Windows XP SP2 and has plenty (?) of RAM - 1.5 GB
I would like to try this BOClean program again now just to see if installing it in Safe Mode makes any difference
The software publishers suggested that it should be installed in Safe Mode so as to avoid conflicts with other programs.
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FifeFlyer
regular
Reg'd: Thu
Posts: 3819
Loc: Fife
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Chris , doesn't sound to me like a quirk of the machine , more like a problem with BOClean and/or some kind of conflict with some other software.
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he software publishers suggested that it should be installed in Safe Mode so as to avoid conflicts with other programs.
Sorry , but i don't go along with that. If a programme is ready for public release then it shouldn't conflict with any others ( or at least as far as is humanely possible ). Rather than suggesting alternative installing options they should be addressing the problems.
As for installing in safe mode , well i don't know as i've never tried it or even needed to do it. Maybe someone else can advise.
On the other point you make.......an AV scan shouldn't take 6 hours , on the other hand 20 mins doesn't sound right either unless you have a very small amount of files to scan , or you're only scanning certain areas of your drive. Maybe the problem/conflict lies here.
With BOClean installed you could manually close down your AV before logging off from windows . If BOClean closes down normally then you've hit the jackpot.
The only other suggestion i can offer is to give BOClean a miss altogether.
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Chris
regular
Reg'd: Thu
Posts: 617
Loc: Kent and the Pas-de-Calais
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Fyfeflyer, thanks for your reply. I agree with you; it should not be necessary to install software in safe mode, although I have seen that practice advocated from time to time although I forget in what context. Perhaps these software producers are like Microsoft and rely on the user to find the bugs for them rather than do it themselves.
As to the scan, 20 minutes has always been the average time that it takes. I haven't that many files - I don't keep music, videos or photos on my HD; they are all on memory sticks. The current scan goes quite quickly to begin with and then it starts scanning for rootkits (which is a new addition to that software) and that is where it slows down. When I said it took 6 hours that was when I stopped it; it looked as if it had several more hours to go. I don't know whether hunting for rootkits is especially time consuming and whether I should let it run to completion. When it had been going for 6 hours it was checking one object a second. Normally it is 70-80 objects a second.
Although BOClean looked useful I have removed it now as I can't keep unplugging the computer to turn it off.
My machine started life as a Gateway but developed a problem which (I was told) could only be sorted out by having a new motherboard and power supply so it is anyone's guess what it is now. Almost a new machine, I suppose. I still think it has something quirky about it - remember my problem with updating Java?
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FifeFlyer
regular
Reg'd: Thu
Posts: 3819
Loc: Fife
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Quote:
When I said it took 6 hours that was when I stopped it; it looked as if it had several more hours to go. I don't know whether hunting for rootkits is especially time consuming
Nah , there's something wrong somewhere. Scanning for rootkits isn't particularly time consuming.......nowhere near 6 hours plus anyway. Which AV are you using ? , and , is it a paid for product ?
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Chris
regular
Reg'd: Thu
Posts: 617
Loc: Kent and the Pas-de-Calais
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The Av that I use is BitDefender and it is a paid for (sort of) product. I say "sort of" because I was using Version 10 that has about four months left to run before the licence expires but I got an e-mail from BitDefender saying that I could update to the latest version, BitDefender 2008, free of charge, so I did. It seemed like a good idea especially as I have been using that software without problems since version 7. I have contacted them about this six-hour-plus rootkit scan but haven't yet had a reply.
The curious thing is that I have an old, retired computer with identical software and it behaves perfectly, but very slowly so the current computer must have a bug somewhere. I installed that JRE update at the first attempt on the old computer but only installed it at the fourth attempt on this one.
On a different note, I didn't know Scotsmen said "Nah" - I thought it was only Londoners using "estuary speak" (or is it estry?) who said "Nah"!!
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FifeFlyer
regular
Reg'd: Thu
Posts: 3819
Loc: Fife
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mmmm ....firstly going back to the start......I've done a fair bit of browsing round the BitDefender forums and it seems you're not alone in having problems with BOClean. The users said , and i quote , "This did not happen with Bit Defender Antivirus v. 10. It's only been happening since I upgraded to Antivirus 2008".
Alongside this the forum is full of users looking for help to fix all kinds of problems and bugs with BitDefender 2008.
I think you may need to ask yourself if you had any real problems before the upgrade. If not it's obvious where the problem lies.
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I didn't know Scotsmen said "Nah"
If i spoke in my native Fife tongue you wouldn't understand so i try to use words/phrases that are universal. Instead of "Nah" i would normally use "nut".......enuff said. 
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