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emms
new user
Reg'd: Tue
Posts: 2
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I have been using Tesco broadband for over a year now and suddenly it has stopped working. When i try to connect it says 'no dial tone'. The modem has one flashing green light and one stable green light - does this mean its a problem with the modem? as it usually has two stable green lights. I have phoned Tesco helpline - £10 later and they still hadnt come up with any solutions.
Im not very good when things go wrong like this? does anyone have any ideas which i could try -Please Help!!
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GMAC
regular
Reg'd: Sat
Posts: 536
Loc: Wales, UK
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What modem is it, a Speedtouch maybe?
A flashing light normally indicates data flow but in this case it's probably because it can not get a DSL signal from the landline for some reason or other. Let's go through all the simple stuff first..
Check the microfilters. There should be one in every single device that's connected to the phone line. If there already is, try replacing the one the modem plugs into.
Check that the cable that runs from the modem to the phone socket is connected properly and free of kinks, breaks, other damage etc. Try another cable too.
I assume that the normal phone is working OK, but the modem isn't?
Go through that, post up some results and we'll see what we can do from there 
GMAC
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Toshiba Satellite P10-304
Dual booting Ubuntu Linux/Win XP Pro SP2
AntiVir Personal, COMODO Firewall, Ad-Aware 2006, Spyware Blaster, Spybot S&D, PeerGuardian 2
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emms
new user
Reg'd: Tue
Posts: 2
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Thank you so much for your help - i tried a new wire between the phone line and the modem and it worked!! yeah!! After a week of trying lots of things it worked so quickly, I never thought about checkin the actual wires!!
Yes the phone worked ok, it was just the modem that didnt work.
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GMAC
regular
Reg'd: Sat
Posts: 536
Loc: Wales, UK
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No problem, enjoy
Check back if there's any more trouble, and thanks for posting your success!
GMAC
--------------------
Toshiba Satellite P10-304
Dual booting Ubuntu Linux/Win XP Pro SP2
AntiVir Personal, COMODO Firewall, Ad-Aware 2006, Spyware Blaster, Spybot S&D, PeerGuardian 2
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