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Jo2K
new user
Reg'd: Fri
Posts: 12
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We have had problems on and off with our BT Broadband connection for over a year now, with what seems to be a fault linked to our phone line. There is an intermmitent crackling on the line that disrupts our DSL connection and consequently stops the internet from working. We have had engineers come and repair or replace things, and a few weeks ago, an engineer found a nail had cut into the incoming phone line. We hoped that would end our problems, and it did, but only for a few days!
Most recently, the problems have got worse, and our broadband is now painfully slow. We are supposed to get 2mb of speed, but think we are running at only 0.5mb. And making or receiving a phone call tends to disrupt the DSL connection, accompanied by the usual crackling on the line. We have also noticed that the internet and phone both work perfectly normal when they are plugged in on their own without the other. We have changed the microfilters, and have changed our router to a BT Voyager 2110, so we are totally convinced the problem is not with our equipment but with our BT phone line. Another engineer is coming out this weekend, but we are not hopeful that this problem will ever go away, particularly as we live a long way along the line from our exchange, and are aware that this in itself can cause problems.
Is it time to leave BT and switch to cable? Would we be better off?
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Fusion
regular
Reg'd: Mon
Posts: 3274
Loc: Darlington UK
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As a recent convert from BT to the 20 MB Virgin Media service over major problems with BT's service and support. I can recommend cable whole heartedly.
You'll not be disappointed.
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Paradox Images
Always ask the right question to the right person and always get the right answer!
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greysts
regular
Reg'd: Thu
Posts: 17961
Loc: Colchester
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As a long time user of cable, I agree with Fusion. The cable infrastructure is brand new (comparatively), it doesn't rely on old copper wires to transmit the signal and whilst the contractors they use to do the initial connection to your home are not the best (ask Fusion about that!), once you get the service you won't look back.
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Jo2K
new user
Reg'd: Fri
Posts: 12
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Thanks for your answers. Another BT engineer came out this morning and he did something in the junction box at the top of our road, where he said he believed the problem was. He also changed the wire coming from our exchange.
We now wait with baited breath to see if this has worked, although we are not exactly full of hope given the many troubles we have had!
If this hasn't worked we WILL be heading over to cable as soon as our contract with BT has ended.
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Fusion
regular
Reg'd: Mon
Posts: 3274
Loc: Darlington UK
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Best of luck.
As you say you have been having problems for over a year, you don't need to wait till your contract expires. Only 28 days is required.
However, if you opted for an initial 18 month contract, you could well mean your waiting for this to expire.
If you are paying for a service which BT can't deliver correctly as in my case, you have all the grounds to be released from the contract.
For me it was just a case of directing a letter of complaint and ultimately my intention of leaving BT to the right person and telling them I'd cancelled my Direct Debits accordingly.
I asked if BT could possible match or better Virgin Media's 20MB service on offer or even a 2MB for that matter. They obviously couldn't and agreed that under the circumstances of not supplying the required service, 28 days was all they needed.
I appreciate each case is looked at independently but you certainly have grounds to leave in my opinion.
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Paradox Images
Always ask the right question to the right person and always get the right answer!
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