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macca1983
new user
Reg'd: Fri
Posts: 1
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I bought a ntl/Virgin Media modem to replace my broken one, however when I first tried to connect it it always showed dns errors. So I found out the DNS server and entering it with no success. Took advice to turn off the PC, turn off MODEM, wait for 30 secs, turn on MODEM, wait until only power, ready, sync and send were on, but 5 minutes I waited with no joy so I just turned the comp on anyway, still didnt work, tried taking the dns's from my other connection.. but still not working.. does anyone know if theres a compatability issue at all with Virgin Media(Telewest) connection??
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greysts
regular
Reg'd: Thu
Posts: 17965
Loc: Colchester
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Quote:
I bought a ntl/Virgin Media modem to replace my broken one
Where did you get it from? The only people authorised to install these modems are Virgin Media themselves and they won't sell you a new one as they belong to VM. Whoever sold you it to you has conned you.
The reason your new one won't work is because the MAC number hasn't been registered with Virgin Media and only an engineer can do that. You COULD try using the VM CD to install it but I doubt it will work. If your VM modem was broken VM will supply you with a new one free of charge.
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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RichieP
regular
Reg'd: Thu
Posts: 4731
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I'm not sure if this is still the case Spencer.
Have a look here
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 OK OK I can't go any faster! aaaaaaaaaaaagh!
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greysts
regular
Reg'd: Thu
Posts: 17965
Loc: Colchester
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I know you don't have to register the MAC address of a router or NIC but note that it says the MAC address of the modem is used. That address is registered when you first install the modem. Any attempt to change the modem will result in the MAC address changing which will be picked up by VM and blocked. The only way to get a MAC address changed is to ask VM to do it and they, of course, will refuse because they haven't supplied the new modem themselves.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Delgado
regular
Reg'd: Mon
Posts: 62
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I can use any Router or Modem I like with my Virgin Broadband. Is that because Im not on cable, but use my Phone line?
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greysts
regular
Reg'd: Thu
Posts: 17965
Loc: Colchester
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Yes it is.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Delgado
regular
Reg'd: Mon
Posts: 62
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Cool-Thanks for reply.
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