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catlover
regular
Reg'd: Sun
Posts: 109
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hi,just got a newpc with vista on and set up my email no problems,but now when i right click to delete the deleted items folder it asks me if i want to delete this folder etc,etc i say yes and nothing happens,so i tried selecting all deleted messages and right click to delete them and say yes to deleting them it deleted about half then a message come up saying "an unknown error occurred" and won't let me delete any more,and also now when i click on the messages in the folder they all have the "this page can't be displayed"can anyone tell me what to do please?thank you cl
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BurrWalnut
Chippendaler
Reg'd: Tue
Posts: 3421
Loc: London, England
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Here are a couple of things to try :
1. In future, why not remove deleted mail from the Deleted Items folder when you exit rather than deleting the folder. You can change it via Tools, Options, Advanced Tab, Maintenance at the bottom then put a tick in ’Empty messages......exit’.
2. Delete the Deleted Items folder which could be damaged :
On the same Maintenance Tab as above click on Store Folder and make a note of its location. Unless you have changed it, it will be C:\Users\UserName\AppData\Local\Microsoft\Windows Mail.
Close Windows Mail and go to that folder in explorer and navigate further to \Local Folders and right-click the Deleted Items folder to remove everything. The folder will be recreated next time you open Windows Mail. You may have to go into Folder Options to see ‘Hidden’ files.
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catlover
regular
Reg'd: Sun
Posts: 109
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hi,thank you for your reply,i did both those suggestions and the messages are still there,i deleted some by hand again but there is about 40 that i can't delete,nuknown error occurred,thank you cl
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catlover
regular
Reg'd: Sun
Posts: 109
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hi just noticed that when i jusat went into C:\Users\UserName\AppData\Local\Microsoft\Windows Mail.then opened the deleted folder there are no messages there just in the deleted folder in windows mail,cl
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BurrWalnut
Chippendaler
Reg'd: Tue
Posts: 3421
Loc: London, England
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There are 2 other options on the Maintenance Tab that you can try: 'Clean up now' and force a 'Compact the database upon shutdown' by reducing the interval.
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Fine English furniture is the new rock 'n' roll
The Chippendale Society
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catlover
regular
Reg'd: Sun
Posts: 109
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hi,thank you for your reply,but nothing worked,so ended up emailing Microsoft and they said it was down to a bug with windows mail and they don't do a solution to this bug at the moment!they did tell me to download windows live mail,witch i did and i have no problems with that so far,thank you cl
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BurrWalnut
Chippendaler
Reg'd: Tue
Posts: 3421
Loc: London, England
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I don't use it but isn't Windows Live Mail the new(ish) Hotmail?
Were you trying to access Hotmail in Windows Mail? If so, I thought it had been stopped not error-prone.
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Fine English furniture is the new rock 'n' roll
The Chippendale Society
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catlover
regular
Reg'd: Sun
Posts: 109
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yes it is and seeing as i don't have outlook on my pc i don't know what else to use,no wasn't trying to acess hotmail,cl
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