|
|
patsy10
new user
Reg'd: Wed
Posts: 5
|
|
Hi could anyone help on another BT socket wiring issue. I have tested the phones in my house individually in the main socket. When ringing the number it rings once and disconnets. Also somtimes the line is very noisy and sometimes there is no dialling tone. I can call out when its working.
I have noticed outside the house thereis a socket below the guttering where the line comes in, this socket is open and the wires although they look connected are hanging out the box. I have just had the outside of the house rendered and it may be the workman have knocked the box, it is fairly old.
Firstly is this box likely to be the cause of the problem ? and if so as I have a BT engineer coming on saturday, are they likely to charge for repairs ? can I argue that it is a line fault and not my equipment ?
Also I recently had a wirless thermostat fitted for a new boiler. Is it possible interference could be caused by radio waves ?
Any guidance greatly appreciated
|
|
BedstorfromAP
Necromancer
Reg'd: Thu
Posts: 4311
Loc: 32 Bus Stops West of Wigan UK
|
|
I think your problem is here where you say
Quote:
Hi could anyone help on another BT socket wiring issue. I have tested the phones in my house individually in the main socket. When ringing the number it rings once and disconnets. Also somtimes the line is very noisy and sometimes there is no dialling tone. I can call out when its working.
It is the placement of your filters and Phone plus any extensions so
You'll have to place a filter to your phone and an extension cable to that leading to your computer with another filter leading to the Modem/router on the computer and 1 If? your phone is an extension itself DO NOT fit a filter to the master socket can black out the Link sometimes 
Any crackles in the line maybe due to a loose wire somewhere? or like mine a loose plug knocked by somebodies foot (even a loose faceplate on a socket ?)
Crackles over your landline are always outside the house (when the computer is not running) Ring BT to do a line check Free
Truth be told I spent a whole day or More trying to work out the best way to route my wires/filters even with the Instruction Leaflet and installation CD but a bit of patience will bring rewards
Just thought on. Do try swapping the filters and listening in on the Phone line (Not connected)they do occasionaly have a bad one  (I had 1) and then try it connected up if there is silence you are better than 90% there OK? 
|
patsy10
new user
Reg'd: Wed
Posts: 5
|
|
thanks for your advice.
I have had bt phone and broadband for over 6 months with no problems whatsoever and all wiring and extension cables working fine. the phone sockets (2 of them )have adsl filters. I have tried new filters but the problem remains the same. When contacting bt they did a line test and said if theres a problem its likely to be within the house. The only other thing I can think of that may be the problem is I have had a new boiler with a RF1 wireless thermostat fitted which I understand emits electomagnectic waves. Could this be the cause of the noise on the line and causing the phone to just ring once on incoming calls and disconnect.? My problems started on the same day this was fitted but it may be just a coincidence.
|
BedstorfromAP
Necromancer
Reg'd: Thu
Posts: 4311
Loc: 32 Bus Stops West of Wigan UK
|
|
Yes I think you are right though why it should cause interference is worth querying
By law they should be shielded aganst radio interference I'm wondering if an RF choke filter can be clipped onto your extension cables this will damp the interference and ring the fitter of the Thermostat up and ask them to reposition the sender reciever in a shielded area why its affecting a wide area is wrong
Only other solution is to move your router to a sheltered
location and "RF choke"
Here is a home made version for a different issue www.vk1od.net/PhoneFilter/index.htm
But Radioshack/ stocked them (folded in UK!) and they clipped on Maplins don't stock them
Another place to look is at your cable If its a cheap cable there is a chance it will absorb radiation! And the outlet is? You guessed it 
As I say for now try moving the computer away from that themostat see if that improves matters?
2) Ring the fitter and tell them you are getting interference on the phone when this is in operation (leave the Broadband part out of it) unless they ask you
and 3) see if a filter can be fitted to the cable?
PS Ask your neeigbour if they are having interference too? just to see how far the issue goes may only be a few feet?
|
patsy10
new user
Reg'd: Wed
Posts: 5
|
|
have tried almost everything now.
With incoming calls the phone still rings once but is now not disconnecting so I can answer calls. It is the ringer that does not seem to be working and the 1571 answering service does not kick in. still dont know if its an internal or external problem.
|
BTMAN
new user
Reg'd: Sun
Posts: 13
|
|
Hi
I think you have ring trip, usually caused by a partial short circuit on your line.
From your post it could have happened when you had the rendering done.
You need to disconnect all of your extns from the main bt point and see if you still have the fault.
If you do then call in BT, however they may still bill you if it looks like the renderers have caused the fault.
|
patsy10
new user
Reg'd: Wed
Posts: 5
|
|
Thanks BTman, I have tried the phones in the main socket with all the extensions
unplugged and the problem remains. The main socket is not the new type where it has a test socket behind but is of the old type.
I think your diagnosis is very likely to be the cause of the problem. But with BT call out charges at £160 and then about £100 per hour for fixing the problem, I am a bit reluctant about calling them out. Is there anything I can do to solve the problem myself?. The socket is on the outside of the house just below the guttering, it is slightly open with the wires visible. They all look connected, but would I be able to check that it is wired correctly or if any wires are loose remembering it is a socket that has probably been there for many years. Or would you advise I just call BT out ?
|
BTMAN
new user
Reg'd: Sun
Posts: 13
|
|
The box near the guttering is just a joint between 2 cables. Unfortunately having the old type of socket inside makes it very difficult for you to disconnect the extn wiring.
There are people like myself working freelance, I may be able to give you the name of someone in your area.
|
patsy10
new user
Reg'd: Wed
Posts: 5
|
|
Dear BTman
Following my previous post and your diagnosis, I decided to bite the bullet and arrange for a BT engineer to come out. The appointment was made for tomorrow but suprisingly one turned up today within amount 2 hours of my call. He advised the problem was the cable running from the outside socket to the main socket indoors.
He has replaced the cable bypassing the old junction box to the main socket and everything is now working fine. Even better than this was that there was no charge.
Thanks very much for your advice and help on this and your kind offer of finding someone to help.
Regards
|
twiglet
new user
Reg'd: Thu
Posts: 1
|
|
The "socket" you mention is a box used to connect the incoming cable. It is now obsolete within BT , now Openreach. The lids are prone to opening and exposing the connections within. If the cable going in and out of the box are of the same type then it is upto quality standard to re-terminate and fit a new closure. If the cable entering the property is of the old grey variety then the course of action is to replace the cable entirely with one complete length of new cable directly into the property, or if the cable entering from the BT network is of correct type then replacing the length entering the house is acceptable. As long as no damage has occured due to third party involvement then the cost of replacement is part of the rental / maintenance agreement. This work can take place only if all safety requirements are met. I am an Openreach engineer.
|
bb999
new user
Reg'd: Mon
Posts: 2
|
|
HI BTMAN / Twiglet,
I have a similar problem and would welcome some advice because I can't afford the BT charge if the problem turns out to be chargeable.
When you call my number, the phone rings once and then disconnects. At my end it does not ring at all.
If this is done from a mobile it gives the message 'network busy'
My phone is plugged into an extension lead which connects directly to the main socket.
I have an extension socket upstairs which has been there since I moved into the house 6 years ago, but I have never used this.
I have tried unplugging the extension lead and plugging my phone directly into the main socket, but the fault is still there. However if I remove the front cover from the main socket and connect to the test socket, the fault goes away.
From what I can gather this means that there is an internal fault, but how can this be so?
The only thing that I can think is that there is a fault with the unused upstairs socket. Is there a way of isolating this to prove that this is the fault, or can I disconnect the wiring to it from the main box.
Obviously I could just continue to use the phone plugged into the test socket, but this is far from ideal.
Any help would be very much appreciated.
|
BTMAN
new user
Reg'd: Sun
Posts: 13
|
|
Yes, if you remove the front plate there will be a wire connected to it.
Pull the wire out and leave disconnected.
Put the front plate back on. The fault should now be cleared.
|
bb999
new user
Reg'd: Mon
Posts: 2
|
|
BTMAN - Thanks.
I did as you said and tested the line again - same problem.
However, I was then able to take a close look at the bottom half of the socket and noticed that a bit of it unclipped. I unclipped this and found that the pcb behind this was corroded. I cleaned this, tested it again and it now works fine.
I guess this would have been covered by BT after all, but I could not afford to take the risk.
Thanks again.
|
Previous
Index
Next
Threaded
Edit
Reply
Quote
