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JAMESTAY1
regular
Reg'd: Mon
Posts: 350
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i can only download 3 of 6 updates for my computer. anyone else having this problem ?
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Mouse
Moderator
Reg'd: Thu
Posts: 6526
Loc: Psst....over here
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What are the names of the files that won't download?
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Madeline
regular
Reg'd: Wed
Posts: 14628
Loc: Wales
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Do you mean Microsoft/Windows updates? I had 4 on "Patch Tuesday" and the monthly Malicious Software Removal Tool yesterday, I don't know why that one was delayed. If it is Windows Updates, which ones can't you get?
Madeline 
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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JAMESTAY1
regular
Reg'd: Mon
Posts: 350
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Security Update for Windows (KB923723)
Windows Malicious Software Removal Tool - April 2007 (KB890830)
Security Update for Windows XP (KB931784)
the above won't install.i've tried 4/5 times so far
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JAMESTAY1
regular
Reg'd: Mon
Posts: 350
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Quote:
Security Update for Windows (KB923723)
Windows Malicious Software Removal Tool - April 2007 (KB890830)
Security Update for Windows XP (KB931784)
the above won't install.i've tried 4/5 times so far
i've just installed 2 of the updates by going to micosoft download website.just need to download kb923723.
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ourstanley
regular
Reg'd: Sun
Posts: 7894
Loc: Yorkshire, England
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Security Update for Windows (KB923723)
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ESET Smart Security - Maxthon Browser - Calendar of Updates - Folding@Home - RSS Bandit - HostsMan - Malwarebytes Anti-Malware - Glary Utilities - Revo Uninstaller - Secunia PSI
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JAMESTAY1
regular
Reg'd: Mon
Posts: 350
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still won't work.i get to the set up wizard,then a windows opens with 'cleaning etc' with blue bars.
then a small box opens up with a big red X saying ' kb92373 setup canceled'
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Madeline
regular
Reg'd: Wed
Posts: 14628
Loc: Wales
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How do you usually get your updates, via Automatic Updates or Microsoft/Windows Update? Do they show up if you go to the MS/Windows site and check for updates by clicking on "Express"? What happens if you click on "Install Updates"?
Madeline
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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JAMESTAY1
regular
Reg'd: Mon
Posts: 350
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Quote:
How do you usually get your updates, via Automatic Updates or Microsoft/Windows Update? Do they show up if you go to the MS/Windows site and check for updates by clicking on "Express"? What happens if you click on "Install Updates"?
Madeline
i get by updates via Automatic updates.
yes they show if i goto the ms/windows website.
when i click install everything seems ok ,the green bars are increasing then instead of saying DONE when finished its says FAIL.
then another box comes up saying your update has failed to load.
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Mouse
Moderator
Reg'd: Thu
Posts: 6526
Loc: Psst....over here
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Have you downloaded the update that didn't work from ourstanley's link?
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JAMESTAY1
regular
Reg'd: Mon
Posts: 350
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Quote:
Have you downloaded the update that didn't work from ourstanley's link?
yes i have.i get as far as 'agreeing terms and conditions' i click next then a small box saying 'cancelled'
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Madeline
regular
Reg'd: Wed
Posts: 14628
Loc: Wales
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Does this mean that you have Step-by-Step Interactive Training installed? I suppose it must! A couple of MS articles that you might find helpful here and here.
Madeline
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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JAMESTAY1
regular
Reg'd: Mon
Posts: 350
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i don't know if i've got it installed (just done a search but can find nothing.how do i find out ???
if i do have it why is it telling me everytime i turn my laptop onto download it ?
i've read both articles but nothing to help me.
thanks so far
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Madeline
regular
Reg'd: Wed
Posts: 14628
Loc: Wales
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Apparently, this program often comes with a PC with a pre-loaded version of Windows. Have a look in Add or Remove Programs to see if there's an entry for for "Microsoft Interactive Training". If it's not there, it doesn't necessarily mean you haven't got it! Go to the first link I gave above, click on the + by Frequently Asked Questions and scroll down to "How do I know if I have Step-by-Step Interactive Training installed on my system?". Read what it says and try searching for the 3 files listed there. If your search is unsuccessful, try going to Start>Run and typing in "C:\Program Files" (without the quote marks). Click OK and see if there's a folder in there for this program.
Madeline
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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JAMESTAY1
regular
Reg'd: Mon
Posts: 350
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i've done a search and i've found all 3 files listed (LRUN32.EXE NRUN AND ORUN32.EXE)
The first 2 files had 1 item in it,but the ORUN32.exe had 3 items in it,1 of these had 'training' in the title.
what now ?
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Madeline
regular
Reg'd: Wed
Posts: 14628
Loc: Wales
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First, create a restore point in System Restore so that you can go back if anything untoward happens! To do this, open the Help and Support Center on your Start menu, access System Restore there, tick the option "Create a restore point" and follow the prompts. When you've got the new restore point, locate those files again and delete them; they'll most likely go to your Recycle Bin, so leave them there temporarily. They'll be inactive there and, if necessary, you can restore them to their original location instead of using System Restore. Then check Window/Microsoft Update and see if that update's still shown. If not, all well and good! Then run your PC for a few days and if everything works as it normally does, you can get rid of the files in your Recycle Bin.
By the way, I expect you meant MRUN rather than NRUN!
Sorry if the above sounds a bit long-winded, but I'm very cautious about deleting things myself and this is what I'd do, hence the precautions "just in case"! I hope it works for you.
Madeline
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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JAMESTAY1
regular
Reg'd: Mon
Posts: 350
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the update is no longer there.taking nearly 2 months to get rid off.
thanks !!!
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Madeline
regular
Reg'd: Wed
Posts: 14628
Loc: Wales
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You're very welcome, that's great news and we got there in the end! As far as I can tell from what I've read, you shouldn't have any problems from having removed that program. All the same, as I said before, leave the deleted files in your Recycle Bin for a while until you're certain that your PC's running normally. If you do have any related problems, which is unlikely, post back in this thread.
Madeline
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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