Webuser Forums: CD not recognised

This issue can be caused by any of the below possibilities.

1. File is corrupt, bad, or missing.

If the file or program you're attempting to run is corrupt or missing, Windows will be unable to execute the file properly and sometimes generate this error message.

Attempting to install a program and are getting this error, verify that the CD is clean. If the CD is dirty or bad, you could get this error during the install and/or get this error after the program has been installed because it was not copied properly onto the computer.

2. File is not designed for your version of Windows.

If you're trying to run a program that is not designed for your version of Windows you may get this error. Although many older programs designed to work in older versions of Windows will work with new versions of Windows, unfortunately, not all programs will work.

*If the program is an older MS-DOS program or early Windows program you may get this error.

*If the program is designed for a 64-bit version of Windows and you're running it in a 32-bit version of Windows, it will not work and generate this error.

3. File is a virus, worm, or other malware file.

This error can be generated by a file that is a virus, worm, trojan, or other type of malware file. Often, this will be caused because the virus scanner installed in the computer will not allow the file to be installed or run. Try scanning the file to verify it is not a virus and/or infected.

If the file has been checked and is clean, it is still possible that the virus protection program and/or another program installed on the computer is causing issues during the install or execution of the program. Boot the computer into safe mode and try running the program; booting the computer into safe mode will make sure nothing is running in the background that could be causing this issue.

4. Hardware incompatibility.
If you're getting this error during the installation of a program it's also possible that the CD-ROM drive or the drive you're installing the program from is not compatible with Windows or has drivers that are not compatible with Windows.
Download the latest drivers for your CD drive.

--------------------