|
|
Rosko
new user
Reg'd: Fri
Posts: 2
|
|
Hey. I went for 123-reg to build and host my website based onthe Gold Medal that Webuser gave it and the features are fantastic. I can't dispute the product itself it is better than expected for a paint by numbers format. However, its customer service is, how can I put this? Lame. Three times now I have asked them a question via their support form and received not a sniff and I have tried numerous times to ring and after five minutes of waiting I get, "the other person has cleared your call" and the line goes dead. Yes 123 would be great if all I wanted to do was host photo's of my family or just display a bit of info, but I was sold on it as I thought it would serve a purpose in getting a little business up and running - and to a degree it has. But without any help or someone answering my questions it could all so easily come to a grinding hault... In fact it has, so I guess i'll just ring again in vain... Has anyone else found this to be the case or is 123 picking on me?
|
|
david_e
regular
Reg'd: Sun
Posts: 219
Loc: Yorkshire
|
|
My experience is that they are not geared for individual/small users calling in, didn't have any trouble getting through, but the calls are charged at a premium rate
|
billhunt
new user
Reg'd: Fri
Posts: 2
|
|
I too have experienced a great deal of frustration with 123-reg.co.uk's poor customer service, a brief account of which can be found at http://www.muddyclay.com/march07.htm#123-regnightmare .
123-reg are coming under increasing fire from angry customers who feel let down and out of pocket. I'm amazed their big cheese (dan.conlon@pipex.net) hasn't taken steps to address his companys negative publicity. Apologising and employing a few more customer service reps would be a start.
Motivated by my frustrations with 123-reg, I invited comments from other people who had any dealings (good or bad) with 123-reg. Within four days I had 18 messages from very frustrated people with some accounts that beggar belief.
And so, in the interest of balance, I invite anyone with experience of 123-reg to share their experience at http://www.muddyclay.com/march07.htm#form .
Bill
|
TheFatControlleR
Forum Admin
Reg'd: Fri
Posts: 6682
Loc: Megatripolis
|
|
Seems they accept they have been less than helpful...
--------------------
 TFC
'Going to trial with a lawyer who considers your whole life-style a Crime in Progress is not a happy prospect.' - Hunter S Thompson (1937-2005)
|
billhunt
new user
Reg'd: Fri
Posts: 2
|
|
I was struck with a note of hope when I read about the fact that they're coming clean about their failures. Sad to say, nothing has changed - emails going missing again, two emails to their new improved support over a week ago, and......nothing.
|
Previous
Index
Next
Threaded
Edit
Reply
Quote
