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tonytooth
regular

Reg'd: Mon
Posts: 27

External hard drive woes

#338007 - Wed Mar 14 2007 07:04 PM

Hi folks,
I'd be most grateful if someone could offer me advice.
I recently bought a packard bell 2500 external hard drive.
It has allowed me to back up data once, but when i have since tried to back up it flags the error 'invalid argument to date encode'.
What can i do?
Thank you in advance...
Tony

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Mouse
Moderator

Reg'd: Thu
Posts: 6485
Loc: Psst....over here

Re: External hard drive woes

[Re: tonytooth]
#338013 - Wed Mar 14 2007 07:51 PM

I assume this is a software error?

Check you have the latest version of the software that you use to create the backups with.

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tonytooth
regular

Reg'd: Mon
Posts: 27

Re: External hard drive woes

[Re: Mouse]
#338043 - Wed Mar 14 2007 11:12 PM

thanks mouse.
im fairly sure its the latest software as its new.
how can i check if it isnt?

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Mouse
Moderator

Reg'd: Thu
Posts: 6485
Loc: Psst....over here

Re: External hard drive woes

[Re: tonytooth]
#338071 - Thu Mar 15 2007 07:46 AM

What's the name of the software you use to back up?

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tonytooth
regular

Reg'd: Mon
Posts: 27

Re: External hard drive woes

[Re: Mouse]
#338118 - Thu Mar 15 2007 02:11 PM

Packard bell data secure

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Mouse
Moderator

Reg'd: Thu
Posts: 6485
Loc: Psst....over here

Re: External hard drive woes

[Re: tonytooth]
#338413 - Sat Mar 17 2007 08:39 AM

Thanks for that, just to check can you find out what file system your hard drive is using, whether it is NTFS or FAT32?

To find out, open MY COMPUTER and right click on C drive and under the General Tab you will see Type then File System.

Like this image:

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tonytooth
regular

Reg'd: Mon
Posts: 27

Re: External hard drive woes

[Re: Mouse]
#338766 - Mon Mar 19 2007 01:39 PM

thanks again mouse.
its NTFS, just as on your sample screen

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Mouse
Moderator

Reg'd: Thu
Posts: 6485
Loc: Psst....over here

Re: External hard drive woes

[Re: tonytooth]
#338799 - Mon Mar 19 2007 05:09 PM

The only things that I can suggest, is look at the Packard Bell site and see if there are any software updates.

Failing that uninstall the program and try again, following the guide from the site

Packard Bell site

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tonytooth
regular

Reg'd: Mon
Posts: 27

Re: External hard drive woes

[Re: Mouse]
#339371 - Fri Mar 23 2007 12:11 PM

well i uninstall/reinstalled the program,
annoyingly the same error occurs.. oh well i guess i'll just have to send it back

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