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delticd9000
new user
Reg'd: Wed
Posts: 2
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Can anyone please help?
This evening my stepson brought me his 2 month old toshiba A-100 satellite laptop in tears! I switched it on and an error message saying that windows could not open properly and gave me the 3 different safe mode options, but none worked. I eventually decided to run the Product Recovery Program and this appeared to run fine until a message appeared stating ' The file ql2300.sys is corrupted. Press any key to continue'. What should I do? If i contact toshiba will they repair it? Any help GRATEFULLY appreciated. Also when I try to run windows from the 'last settings that worked successfully' option, it appears to run successfully until the XP loading screen appears, then dumps everthing and displays a blue screen for a few seconds.
Thanks.
Robbie
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RichieP
regular
Reg'd: Thu
Posts: 4727
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Doesn't sound good. Is the blue screen there long enough to read? The part to look for is a stop code, something like 0X000008E, about 2/3 of the way down.
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 OK OK I can't go any faster! aaaaaaaaaaaagh!
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delticd9000
new user
Reg'd: Wed
Posts: 2
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The blue screen was there for a few seconds then went before I attempted to use the product recovery disk, but on a later attempt to reinstall the product recovery disk, I did read a stop number which said STOP: then three dif 0X00 sortf of numbers.......
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RichieP
regular
Reg'd: Thu
Posts: 4727
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It's the end of the first numbers that you need, eg 0x0000008E
However, these stop codes usually relate to hardware problems or faulty drivers. as it's fairly new I wouldn't bother messing around. Take it back and get it fixed or (preferably) replaced.
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OK OK I can't go any faster! aaaaaaaaaaaagh!
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GMAC
regular
Reg'd: Sat
Posts: 536
Loc: Wales, UK
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IF anyone you know has the same model laptop, ask to use their recovery discs. It is also a long shot, but try a lens cleaner for you CD drive and give the discs you have a nice clean. This happened with my Satellite P10-304 last year, managed to grab someone elses discs, worked a treat.
If you do find Toshiba recovery discs from someone, make sure the model numbers match on the laptop and the discs
GMAC
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Toshiba Satellite P10-304
Dual booting Ubuntu Linux/Win XP Pro SP2
AntiVir Personal, COMODO Firewall, Ad-Aware 2006, Spyware Blaster, Spybot S&D, PeerGuardian 2
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