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Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
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My neighbour has been using Fresh Download Manager and recently she started getting the following error message:
"Access violation at address 00404F90 in module 'fd.exe', write of address 00000080"
What does it mean and what can she do about it? The error message replicates itself all over the screen accompanied by a warning noise; it's quite alarming! We've tried uninstalling it and everything we can find about it, downloading the latest version and reinstalling it, but the same thing happens.
She's tried contacting Fresh Devices a couple of times, but has had no response. I've tried searching, but have been unable to find a definitive answer.
I feel a bit guilty about her problem as I suggested that she used this program as it's always worked well for me.
Sorry if this is in the wrong forum, please move it if necessary!
Madeline. 
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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Mouse
Moderator
Reg'd: Thu
Posts: 6487
Loc: Psst....over here
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You will have missed a file, according to their site when uninstalling, so try this:
Type this on your run menu:
regsvr32 /u "C:\Program Files\FreshDevices\FreshDownload\FDcatch.dll
Restart your computer, and then delete all files in Fresh Download folder. Fresh Download only keeps its files in that folder.
Run RegSupreme after rebooting search for any files releating to Fresh and or FreshDownload.
If your friend wants to stick with the software then reinstall and hopefully this will do the job, if not then remove as above and try an alternate like Free Download Manager, ignore the red warning from McAfee. McAfee / SiteAdvisor was asked to change the warning to green 8 months ago as the red warnings relate to linked sites, not FDM
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Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
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Thanks for your reply. I'll go and see her and see if we can get it sorted over the weekend. I don't think she has RegSupreme, but we can download it. If we can't get Fresh Download sorted fairly easily, I'll suggest she gets Free Download Manager. Does it work well with both IE7 and Firefox? I think she's got FF2.0, but I'm not sure.
Madeline.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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Mouse
Moderator
Reg'd: Thu
Posts: 6487
Loc: Psst....over here
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Yes it goes well hand in hand with both browsers, if she has got FF then I'd recommend the following extension.
Flashgot
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Dunx
regular
Reg'd: Tue
Posts: 142
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Quote:
If your friend wants to stick with the software then reinstall and hopefully this will do the job, if not then remove as above and try an alternate like Free Download Manager, ignore the red warning from McAfee. McAfee / SiteAdvisor was asked to change the warning to green 8 months ago as the red warnings relate to linked sites, not FDM
That is NOT what McAfee SiteAdvisor says at all. This is what it actually says.
243 red downloads
As well as links to red sites.
The chances of that site ever being changed to anything other than red is zero and for very good reason.
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bolitho
Under One Roof
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Mouse
Moderator
Reg'd: Thu
Posts: 6487
Loc: Psst....over here
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Yes and the 243 red downloads do not relate to the download manager!!!!
Results nothing to do with the software that I am advising to download.
These are the software where the problems will come from. If you read the results from the McAfee site they are actually the more obvious forms of software you wouldn't install anyway, example "Animated Emoticons for MSN". Hence asking McAfee to update their site as this is giving the download manager program a poor name.
Madeline is an experienced user on the WebUser forums and I would imagine knows what types of software to avoid and will also trust my own advice too.
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Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
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Quote:
Madeline is an experienced user on the WebUser forums and I would imagine knows what types of software to avoid and will also trust my own advice too.
Quite right! I do know what software to avoid and if I was at all unsure, I'd ask here. Yes, I do trust your advice, it's always been good in the past and you've also pointed me in the direction of very useful stuff; BBCodeXtra is one example.
I'll let you know how I get on with my friend's PC, but I'm not sure when I'll see her. I think it's ½ term this week, so she might be a bit busy with her 3 children!
If we don't get Fresh Download sorted quickly, she won't want to mess about, so we'll probably end up getting Free Download Manager instead. I'm tempted to get it myself, her experience has put me off FD a bit, especially the lack of response from Fresh Devices, and there's always the possibility that I might eventually get the same problem. Thanks for reminding me about FlashGot, I had it myself for some time, but I might not have thought about it for her.
Madeline.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
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It really doesn't matter whether a site's red, green or sky blue pink! What matters is that people exercise their common sense! McAfee SiteAdvisor's red and yellow colours warn people to be cautious about what they do and/or download on such sites. Just because a site is "red" it doesn't automatically follow that everything on the site is bad or harmful to your PC, such sites frequently contain "green" downloads.
One of the most useful programs I have on this PC came from a "red" site. It's a small program called CutWarn and I've set it to give me both audible and visual warnings 10 minutes before my dial-up connection is due to be cut off. I've posted links to "red" sites for a "green" download and I always mention if McAfee SA shows it as red or yellow.
Everything I download is saved to the Downloads folder on my Desktop, where I scan it with my AV and an anti-spyware program before I run it. I do this without fail, no matter where the download comes from, even Microsoft!
McAfee SiteAdvisor is just that ~ an advisor, to be used alongside one's own judgement.
For the record, I trust Mouse 100%, if he recommends something, that's good enough for me!
Madeline.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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Mouse
Moderator
Reg'd: Thu
Posts: 6487
Loc: Psst....over here
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Madeline, if you or your friend do go for FDM, may I advise to do the following as it's not set up as default in the program.
Once installed and launched click on the Options menu at the top of the window then click on download options and then the downloads tab, place a tick in the perform a virus check and then browse for your anti virus program, click apply then ok. Once the program downloads your AV will auto scan the file.
Using the new download tab, placing a tick in the save download to its groups appropriate folder, will give you the option to use the folder you mention above. So that you know where your downloads have gone, however I am sure you're used to this already with Fresh!
Also users of the FDM can leave feedback about a download and if the user has said that it is a virus, FDM will give you a warning before the download commences that a user has advised that there is a virus contained within the file you're about to download, however as always folk tend to either lie/wind, up or be very over cautious. You can scroll down to read all reviews, sometimes they're in other languages and then you can judge whether to go ahead or not.
I think there was a reviewer that said Google Earth was a virus, which was coming direct from the Google site, I chose to ignore that as did hundreds of others and downloaded it.
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Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
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Thanks for the tip, Mouse. I've saved your post to a Notepad so that I can print it before I go to my friend's house. I'll never remember it all otherwise! I've also made a note of the URLs for both Free Download Manager and FlashGot for the same reason. I especially like the part about virus auto-checking, I think I might change to FDM myself! I'm thinking it might be best to get my friend to dump Fresh and change to FDM anyway, she can be a bit lax about security checks, despite my nagging!
I'll update you about what we do later in the week. Thanks again for all your help, it's much appreciated.
By the way, when I said in my previous post that I had FlashGot for some time, I meant to say that I've had FlashGot for some time, I haven't uninstalled it or anything like that, it's still there!
Madeline.
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computer_geek3000
regular
Reg'd: Tue
Posts: 220
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Mouse & Madeline to me have always been the most experienced users on the forum and whenever I have created a post asking a question they always appear!
The forum wouldn't be half as good without them!
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ronjon
regular
Reg'd: Mon
Posts: 424
Loc: Manchester
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Quote:
Mouse & Madeline to me have always been the most experienced users on the forum and whenever I have created a post asking a question they always appear!
The forum wouldn't be half as good without them!
Here Here!
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Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
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Thanks to you and ronjon for what you said. I agree with you about Mouse, he's always a great help to me and many others. As for me, I've just been here a long time and picked things up. There are others here who have much greater knowledge than I'll ever have. I won't name anyone as I'm sure to offend someone by accidentally leaving them out!
I've had a lot of help here myself, and I just try to return it by trying to help other people if I can.
Madeline.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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computer_geek3000
regular
Reg'd: Tue
Posts: 220
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Thats ok Madeline.
I only started getting involved in computers properly around 2 years ago when I got broadband and a XP computer!
Now im known as a Computer Geek!
LOL
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Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
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I can hardly believe that it's nearly 4 years since I first got this PC and knew nothing whatsoever about it!
Back on topic, I'm going to my friend's house on Thursday to see if we can get this download manager problem sorted one way or another!
Madeline.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
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My apologies for not posting this yesterday when we made another assault on the Fresh Download error message! We had no luck at all, despite following your instructions, uninstalling, reinstalling and getting RegSupreme, rebooting and so on. In the end, we decided to get Free Download Manager and it works fine, we did a download to check that it's working properly and it does, so thanks for recommending it. We got FlashGot too.
I liked the look of FDM, so I uninstalled Fresh Download and got FDM instead. I can't get it to recognise my NAV though. I tried the various versions in the drop-down menu, but it didn't like any of them! It's not really a problem as I'm in the habit of doing an AV check on downloaded files anyway, so I'll carry on doing that. There wasn't an option to browse to my AV, just the drop-down menu. Maybe it doesn't like my NAV as it's the 2003 version, although all the components of my Norton Internet Security 2003, including NAV, are fully up to date.
Anyway, many thanks for your help and advice, it's much appreciated by both my friend and me.
Madeline.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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Mouse
Moderator
Reg'd: Thu
Posts: 6487
Loc: Psst....over here
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Glad you've both got a success from it.
Regarding NIS, you will need to locate the anti virus part of the program. Usually nav32.exe or n32scanw.exe, there is a browse button next to the drop down menu where you were looking.
Clicking on the browse button and then, pressing up a menu will take you to program files and then search for NIS then the .exe for anti virus.
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Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
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Quote:
there is a browse button next to the drop down menu where you were looking.
Oops! I didn't even notice it! Just because it didn't say "Browse"...
Anyway, I've done it now, so thanks once again for your help. I like FDM a lot. I used it last night to download several things I wanted and it worked like a charm! I find it more user-friendly than Fresh Download, although FD worked well enough for me.
Madeline.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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Mouse
Moderator
Reg'd: Thu
Posts: 6487
Loc: Psst....over here
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Wicked, glad it's all resolved!
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Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
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Quote:
Wicked, glad it's all resolved!
It is now I've been to see my friend again; unsurprisingly, we hadn't been able to figure it out on hers either, so we're as bad as each other! She sends her thanks to you too.
Madeline.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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