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LeeB
regular
Reg'd: Wed
Posts: 25
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Bit of a long story this but here goes...
I recently started having problems with itunes, it opened OK but wouldn't play any tracks. I decided to uninstall it and download the latest version in the hope it would sort the problem . When I clicked remove in add/remove programs the Installshield wizard started momentarily but then shut down. Quicktime would also not uninstall. I thought I'd try to download the latest iTunes version in the hope that might fix things but towards the end of the install process got the following error message.
iTunes + Quicktime
Could not open key:
HKEY_LOCAL_MACHINE\SOFTWARE\Apple Computer,Inc\Quicktime\ActiveX. Verify that you have sufficient access to that key, or contact your support personnel
So that lead me to believe I have a problem in the registry. I opened regedit and looked in:
HKEY_LOCAL_MACHINE\SOFTWARE\Apple Computer,Inc\Quicktime
sure enough there are errors opening various Quicktime related keys e.g.
Error! Cannot open Installed plug-ins, ActiveX, Installed file types, Installed files etc etc etc
It looks like the Quicktime folder in my registry is totally messed up.
Would appreciate any help on this and Apologies if I've posted in the wrong part of the forum, I know it's iTunes/Quicktime related but the problem to me seems to be with the registry.
I'd very much appreciate any help!
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outsider
regular
Reg'd: Wed
Posts: 177
Loc: somewhere in the UK
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Hi Not sure if this will help but use your restore program:start/all programs/accessories/system restore/ restore see if you can go back to when you know the system was working
Or give this program a go "Smart PC" http://www.bluesquad.com/uk/prod.php?pid=2434
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Any help is a blessing in disguise !!
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LeeB
regular
Reg'd: Wed
Posts: 25
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Thanks for your reply. System restore has helped a bit, Neither Itunes or Quicktime works properly but the regsitry looks better. I no longer have any unable to open key error messages. Unfortunately I still can't uninstall either Itunes or Quicktime. I'm a bit hesitant to use a registry cleaner/repairer as don't really know what I'm doing!
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Mouse
Moderator
Reg'd: Thu
Posts: 6530
Loc: Psst....over here
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Trial RegSupreme (link in my sig), with this program you don't need to know what you're doing, and will create a backup, should anything go wrong.
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LeeB
regular
Reg'd: Wed
Posts: 25
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Have sorted this problem, can close thread.
Thanks.
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Mouse
Moderator
Reg'd: Thu
Posts: 6530
Loc: Psst....over here
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Would you care to share your solution for people who suffer similar problems?
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LeeB
regular
Reg'd: Wed
Posts: 25
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I manually uninstalled itunes by deleting the Itunes folder from Program files (the same with Quicktime). Then I ran CCleaner which seemed to help tidy up some of the itunes/quicktime bits left behind. I Rebooted and was able to install a latest verson of itunes. Itunes now working OK.
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