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daniel38
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Reg'd: Wed
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Laptop worries
      #309425 - Fri Oct 13 2006 07:24 PM

I sold a Lexmark Z55 printer to a friend with the installation disc as you would
expect. But a few days later, he rang me to say that when he installed the operating software for the printer, his laptop crashed and he cannot connect to the internet. Unfortunately I don't have any details about the brand of laptop he has but i think it might be an advent or acer. What I would like to know is, is what I have just described possible?
Can printer driver software crash a computer
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RichieP
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Reg'd: Thu
Posts: 4736
Re: Laptop worries [Re: daniel38]
      #309437 - Fri Oct 13 2006 08:28 PM

It's possible.

Has he tried System Restore to a point before installing? Did he install the software first, then connect the printer?

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OK OK I can't go any faster! aaaaaaaaaaaagh!


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