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KanaryKomotion
new user
Reg'd: Wed
Posts: 1
Loc: Toronto
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Hi,
I'm installing Adobe CS on my laptop. Windows XP, Service pack 2. Everything has sucessfully installed except for Go Live. I have used the autoplay option that installs everything for you and when that did not work I attempted to install it manually by going into the cd folders. When I select "setup.exe" I recieve the following message
InstallShield (R) Setup Launcher has encountered a problem and needs to close. We are sorry for the inconvenience.
I have been able to install all components of Adobe CS on my desktop (win 2002) without any problems.
Does anybody know what could be causing the problem?
Thanks in advance,
KK
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Mouse
Moderator
Reg'd: Thu
Posts: 6472
Loc: Psst....over here
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Link
Sometimes installations hang or leave junk around due to sloppy coding of the install routine. Clean out temp files and the registry, sometimes you need to install and register fresh system files (.dll's) or repair/replace MSI or use MSIzap available from MS to nix errant installations.
There is plenty of info on the Installshield website for just about everything that can go wrong, which is plenty. Four things can commonly go wrong, The Installshield software is faulty (it does have bugs), Windows (most probably MSI or a .dll it relies on) has a fit, the program you are trying to install has faulty code in the install routine (which interacts with Installshield, the CD files and Windows), there are faulty files or a corrupted CD in the software you are trying to install. Sometimes the it manages to install regardless, other times it just will not install on a particular setup no matter what.
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R.I.P. Jinxy 02/06/08
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royalmoonta
new user
Reg'd: Tue
Posts: 1
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Hi, while I cant answer your question, I too have had the same 'InstallSheild (R) Setup Launcher has encountered a problem and needs to close...etc' while trying to remove Logitech Desktop Messenger from the Control Panel - Add Remove Hardware option. I am trying to remove LDM because I keep getting an error of startup 'Runner file name (Logitech Desktop Messenger.exe) lacks a '_' the app id seperator. So I cant get rid of the LDM program and now have another error...anyone help? 
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