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malik332
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Reg'd: Sun
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bt broadband probs- please help!!!!!!!!!!
      #234470 - Sun Oct 30 2005 02:09 PM

hi there, i have got filters installed on both my phone sockets and my broadband is 2mb from bt. i'm using the green alcatel frog modem which works fine. Everything was cool till a couple of weeks ago since when my broadband keeps on dissconnecting- it really sucks! i've noticed that even with filters installed my phone lines are noisey and also squealy. if i dissconnect my broadband wire from the filter all my phones sound crystal clear but as soon as the broadband is connected to the system they become noisey and i have a feeling this is contributing to my constant dissconnections. please help!!!!!!!!!!!!!!!!!!

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Jonny555



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Loc: Cheshire, England
Re: bt broadband probs- please help!!!!!!!!!! [Re: malik332]
      #234475 - Sun Oct 30 2005 02:20 PM

Sounds to me like you need a new micro filter on one or both the phones. Have you tried with just 1 phone plugged in at any one time to see which one is causing the problem?

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malik332
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Reg'd: Sun
Posts: 2
Re: bt broadband probs- please help!!!!!!!!!! [Re: Jonny555]
      #234490 - Sun Oct 30 2005 02:45 PM

thanks for the quick reply, but even with just one phone connected and i've tried 3 different filters, the phone becomes crackly so i'm really stumped!

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Jonny555



Reg'd: Fri
Posts: 5310
Loc: Cheshire, England
Re: bt broadband probs- please help!!!!!!!!!! [Re: malik332]
      #234535 - Sun Oct 30 2005 05:58 PM

Try a different cable from the modem/router to the phone socket.

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ianm
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Posts: 345
Loc: Colchester
Re: bt broadband probs- please help!!!!!!!!!! [Re: malik332]
      #234536 - Sun Oct 30 2005 06:02 PM

I may be saying the obvious but have you changed the filter which the modem plugs into also.

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