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tedthedevilandbob
new user
Reg'd: Tue
Posts: 1
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i've been on the ntl site, but i get an error when i try to go to the website that will alledgedly get my password back, as i can't find the piece of paper it was written on 
. Can anyone help?
ted
p.s. here's the site: https://packageswitch.autoregister.net/scripts/password/forgot.asp
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andrew1971
regular
Reg'd: Mon
Posts: 1996
Loc: England
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If it is your default email account. the one you have when you join up, you will need to contact NTL direct by phone.
I had the same problems a few months ago. Contact them and explain what has happened. They will ask you some security questions and then arrange to change it from their side for you.
Of course.
Good luck.
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greysts
regular
Reg'd: Thu
Posts: 17740
Loc: Colchester
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I've searched all over the NTL site but couldn't find the page you showed in your link. The URL doesn't actually have any mention of NTL which is a bit strange. As Andrew says phoning is the quickest option. Have a look at this page.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Hello_There
Moderator
Reg'd: Thu
Posts: 5997
Loc: Here, in my room
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Spencer, your link gave me Error 404. I always call NTL on 0800 052 2000.
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greysts
regular
Reg'd: Thu
Posts: 17740
Loc: Colchester
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Strange, it still works for me.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Hello_There
Moderator
Reg'd: Thu
Posts: 5997
Loc: Here, in my room
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Yes, I know I'm strange ROFL 
There's also this Contact Us page on their site
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andrew1971
regular
Reg'd: Mon
Posts: 1996
Loc: England
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Quote:
Spencer, your link gave me Error 404. I always call NTL on 0800 052 2000.
I also got the same error message too. 
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greysts
regular
Reg'd: Thu
Posts: 17740
Loc: Colchester
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Well here it is again in all it's glory.
http://www.ntlworld.com/helpsupport/support/solution.php
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Elaine
regular
Reg'd: Tue
Posts: 41
Loc: UK
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you may find this page will help
for passwords
http://www.ntlworld.com/helpsupport/index_broadband_password.php
General help
http://www.ntlworld.com/helpsupport/index_broadband.php
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greysts
regular
Reg'd: Thu
Posts: 17740
Loc: Colchester
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Unfortunately your first link takes us back to the page that the original poster gave us. If you try and use it you simply get a VBScript error 'Permission Denied'.
Your second link takes us to the same page I linked too, but which again leads nowhere except to tell you to use the phone becuse if you click on the link on the final page there is nothing on it about retrieving a password.
Yet again the NTL web site has demonstrated how appallingly awful it really is. This is just one of many places on that site that lead you nowhere.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Elaine
regular
Reg'd: Tue
Posts: 41
Loc: UK
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well both those links are ok for me
For the password retrieval try this link
https://packageswitch.autoregister.net/scripts/password/forgot.asp
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greysts
regular
Reg'd: Thu
Posts: 17740
Loc: Colchester
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Did you actually try and put your own email address in? Here's what happened when I did.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Elaine
regular
Reg'd: Tue
Posts: 41
Loc: UK
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My appoliges you are quite right it dose not work.
I will advise Ntl
Elaine
ntl duly advised
Edited by Elaine (Thu Jul 21 2005 03:16 PM)
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