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FreakyLady
regular
Reg'd: Thu
Posts: 31
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Hi!
I’ve just registered with Gmail and wanted to add it to Outlook Express, but failed to do that. I get an error message (the code is 0x800CCC1A). I found numerous topics about it on the Internet, but nothing has been of any help..
I did everything like they said on Gmail Support page – enabled POP on Gmail itself, then configured Outlook according to the support page. I first downloaded the auto-configuration tool, then, after failing, tried configuring it by myself.. I know that some people have problems because they write their username in the account field when you have to write the full e-mail, or don’t check 'This server requires a secure connection (SSL)', or forget to enter '465' in the 'Outgoing mail' field, but I did everything exactly like it’s written on the page.
But I still get that error message.. I really don’t know what the problem is and how I can solve it. Can somebody please help me with it?
I use Windows 98 and Outlook Express 6.
Cheers!
Anastasia
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putasolutions
regular
Reg'd: Tue
Posts: 11966
Loc: Infinity and beyond
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download and run the gmail pop configurator
"Man's mind once stretched by a new idea, never regains its original dimension."
- Oliver Wendell Holmes
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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Like I have written, I've already done it! The point is that I'm pretty sure that I configured Outlook Express correctly - the problem is about something else I guess..
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putasolutions
regular
Reg'd: Tue
Posts: 11966
Loc: Infinity and beyond
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In outlook Express, click Tools Click Accounts
Highlight your gmail account
Click Properties, Click Servers
Ensure that My server requires Authentication is checked
Then click the Advanced Tab
Ensure that the two This server requires a secure connection SSL are checked and that SMTP is set to 465 and Pop to 995
"Man's mind once stretched by a new idea, never regains its original dimension."
- Oliver Wendell Holmes
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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Yes, they are checked..
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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...And it still doesn't work...
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putasolutions
regular
Reg'd: Tue
Posts: 11966
Loc: Infinity and beyond
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try unchecking the two This server requires a secure connection SSL boxes then
"Man's mind once stretched by a new idea, never regains its original dimension."
- Oliver Wendell Holmes
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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Did it. I get a new error message: 0x800CCC0F saying that the connection was refused by the server or something like that (it's in Russian).
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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Hey, can't anybody help me?.. :(
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putasolutions
regular
Reg'd: Tue
Posts: 11966
Loc: Infinity and beyond
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Have you enabled POP access in GMAIL?
https://gmail.google.com/support/bin/answer.py?answer=13273
"Man's mind once stretched by a new idea, never regains its original dimension."
- Oliver Wendell Holmes
Edited by putasolutions on 07/07/2005 08:28 (server time).
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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It is enabled. I'm pretty sure that I confugured Outlook and Gmail correctly. The problem is in something else which I don't know.. It just refuses to work..
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putasolutions
regular
Reg'd: Tue
Posts: 11966
Loc: Infinity and beyond
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Have you tried deleting the account in outlook express and starting from scratch?
"Man's mind once stretched by a new idea, never regains its original dimension."
- Oliver Wendell Holmes
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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I have just tried that, but it didn't help. :(
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Ramesh_Natesan
new user
Reg'd: Wed
Posts: 1
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Go to http://email.about.com/od/outlookexpresstips/qt/et090605.htm.
Follow the instructions carefully for setting up your gmail account in outlook express..It worked for me and it will for you,
Cheers!!
Ramesh Natesan
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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Quote:
Go to http://email.about.com/od/outlookexpresstips/qt/et090605.htm.
Follow the instructions carefully for setting up your gmail account in outlook express..It worked for me and it will for you,
Cheers!!
Ramesh Natesan
Thank you for the tip, but unfortunately it didn't help. All this information was on the Gmail support page as well..
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greysts
regular
Reg'd: Thu
Posts: 17638
Loc: Colchester
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I've just spent 2 hours trying to configure OE to open a Gmail account without success. I too followed the instructions about 10 times, deleted the account and re-installed, all to no avail. In the end I gave up, reissued a Gmail invite to myself from the Web login and created a new Gmail account. I then did the auto config for OE and the damned thing worked first time! 
I then logged onto the original Gmail account on the Web and setup forwarding for all mail from that account to the new one which allowed me to keep and use the orginal email address.
I can only assume that the registry had a bad entry for the first account.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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The point is that I have two Gmail accounts and none of them work! Well, I'll try to make a third one.. 
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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I have just tried greysts' advice, but it didn't work.. Bloody hell...
Edited by FreakyLady (Fri Jul 15 2005 04:12 PM)
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greysts
regular
Reg'd: Thu
Posts: 17638
Loc: Colchester
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I've just noticed on your first post that some of the characters don't appear correctly. I know this is a long shot but could it be anything to do with character sets on your PC? I'm wondering if Gmail is seeing a particular character as something other than what it should be. In particular the @ character will appear as a double quote if you have the US keyboard/locale on your PC. Could be worth playing around with that.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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Even though I've never had any problems like that, I did all the configuration again, I didn't type my e-mail address, but pasted it from the Gmail page (in case I have some problems with @ sign), but I still got the same old error message..
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greysts
regular
Reg'd: Thu
Posts: 17638
Loc: Colchester
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I am running out of ideas now. The only thing I can think of now is that for some unknown reason your own ISP has put some sort of block on POP mail from Google. Seems totally unlikely I know but if the problem isn't on your PC it can only be on your ISP's server. How about going to their customer service people and asking the question.
--------------------
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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Ow, thanks for your help!
I'll try contacting my ISP customers service then..
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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I e-mailed those guys at my ISP and got a lovely reply "only" a week later giving me the link of Gmail support site where I can read (again!) how to configure it.. Oh dear!
Well, thanks anyway to everybody who tried to help!
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FreakyLady
regular
Reg'd: Thu
Posts: 31
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I have just solved this problem when trying to solve a completely different one!
I needed to connect to a secure site, but failed to do so, 'coz I had IE 6 with cipher strength set at 40-bit, when 128-bit was required. So, I re-installed IE to have cipher strangth changed and after doing so I was able to confige Gmail!
A big thank-you goes to everybody who tried to help!
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putasolutions
regular
Reg'd: Tue
Posts: 11966
Loc: Infinity and beyond
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Thanks for letting us know, it gives us another diagnostic to try, when trying to solve this in future
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"Only the stupid don't ask questions."
My piccies
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JasonHOward
new user
Reg'd: Tue
Posts: 1
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Could you tell me exactly how you got it to Gmail and outlook to work. I dont understand why I would need to reinstall IE, or what I would need to change if I did so.
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