|
|
anne310352
new user
Reg'd: Sun
Posts: 1
|
|
I have just read in issue 108 the star letter about ntl loyalty reward mentioned in issue 107 which i did not get due to being on holiday, could someone please tell me what the letter from paul glew in issue 107 said, about the £25 loyalty reward
|
|
Hello_There
Moderator
Reg'd: Thu
Posts: 6097
Loc: Here, in my room
|
|
"I have been watching with interest the letters in WU regarding the service upgrades that NTL have been offering. I have been wary of receiving my "free upgrade" from my NTL 750K subscripton to the 1MB service after reading in Issue 104 News that it would carry a 3GB monthly usage limited (while 2Mb and 3Mb would both "likely" carry a 1GB monthly service cap).
So when I phoned NTL about a totally unrelated service issue I found to my surprise that there was a 1GB daily limit on 2Mb and 3Mb lines. I jumped at the chance to sign up.
Now my story would have ended there, had I not looked at the terms and conditions of the service (all very fair) this morning and noticed that new NTL customers receive their chosen broadband connection free for the first month on subscription (along with the normal free connection, free modem and so forth).
Slightly miffed by this I called the NTL helpline and asked if there were any loyalty "rewards" for existing customers, because the way it looked to me it would be better to have cancelled my subscription and re-subscribe in order to save myself the £25 monthly fee. I think this is a definite case of "if you don't ask you don't get", as they immediately agreed to refund me this month's broadband fee as a goodwill gesture.
So, any existing NTL customers who have upgraded their service during the last month should ring NTL's free phone (0800 052 2000) and see if they will do the same for you. £25 in your pocket is better than £25 in NTL's! I'm off to go and buy a wireless connection kit using the £25 saving now."
Phew, good job I'm a secretary  . Have you thought about getting a subscription to WU? Much easier than traipsing around the shops (and no, I don't work for WU!!!!).
|
greysts
regular
Reg'd: Thu
Posts: 17997
Loc: Colchester
|
|
Basically Paul Glew wanted to upgrade his 750mb connection to 1mb. However he noticed that new NTL customers to the 2mb connection were being offered the first month free thus saving £24.99. He phoned NTL on 0800 052 2000 asking if he could have one month free and they agreed.
I've just re-read the letter and somethings wrong somewhere. The 1mb connection is in fact only £17.99 a month, it's the 2mb connection that is £24.99 so it may be that Paul got an upgrade to 2mb. If he did he must have agreed to a monthly increase because the original 750mb was £17.99 so although he's got the first month free he's still paying another £7 a month more than before.
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
|
greysts
regular
Reg'd: Thu
Posts: 17997
Loc: Colchester
|
|
Now you see the difference between us. You very kindly typed the whole letter whilst I took the easy way out. 
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
|
Hello_There
Moderator
Reg'd: Thu
Posts: 6097
Loc: Here, in my room
|
|
Yes Spencer lol.......was easier for me to copy type word for word (although I noticed a grammatical error on WU's part and left it out!!!) than for me to get my brain moving.
|
Previous
Index
Next
Threaded
Edit
Reply
Quote
