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Nigelg
regular
Reg'd: Wed
Posts: 180
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It sounds like you don't have filters on ALL your phone equipment, EVERYTHING must go through a filter.
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percy99999
new user
Reg'd: Mon
Posts: 3
Loc: Cumbria, UK
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Absolutely spot on m8. I thought I'd got it set up properly but after much thought and scratching of cranium, I realised I needed splitters on both outputs from the phones double socket.
Anyway, it's now sorted, so thanks again, much appreciated.
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18 - 5.....European Champions......Most successful British Football Club of all time.......The Raffalution has begun.......Liverpool FC. No more need be said.
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jazzmac
new user
Reg'd: Sun
Posts: 1
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hi,i`ve just re-installed aol BB in my new house,however,the only way i can get online-like now-is by using the test socket under the master plate.I`ve tried unplugging everything and just connecting BB through the normal socket but no joy.I`ve been advised that a booster may help my connection,can you advise me on this?
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anniew
new user
Reg'd: Fri
Posts: 4
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I have had problems connecting to broadband. Removing the front plate of the socket, and connecting directly behind gives me broadband .As soon as I try to connect any other phones,broadband goes. We have rewired,to no avail.Two electricians have tried and failed to solve it....we even connected a simple wire on the internal socket, and didnt attach it to a phone, and broadband went awol...We are in a large house, in the countryside. I just dont understand how broadband can be perfect, provided it has its owndedicated line, but throws a hissy when anything is added.In desperation I have trawled the net for answers.....any ideas?
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Nigelg
regular
Reg'd: Wed
Posts: 180
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As I posted above EVERYTHING has to pass through filters, as it works from the master socket I suggest you fit a filter in the master socket, and take all the house sockets from the output of that filter. If there are extensions wired from the rear of that socket, remove them, and feed them from the output of the filter instead.
Easiest thing to try for a start is to remove the frontplate, plug a filter into the master socket, and plug the front plate back in the output of the filter, and connect your ADSL modem to the ADSL output of the filter.
I don't see any relevance in having electricians helping?, they aren't likely to know anything about phone wiring (it's not the same as wiring a house), you need a phone engineer.
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anniew
new user
Reg'd: Fri
Posts: 4
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oh my god you are a genius!! after 2 BT engineers,(at £50 an hour) a complete rewire, 2 engineer/electricians(Who assured me they were vastly experienced in broadband) and 12 months, I finally decided to have a look on the net and try to work it out myself. I dont understand why it works (We HAD filters on every phone socket) but it does. It took me a while to work out how to attach all the bits together ( I Am a woman!) but HEY PRESTO! Thankyou thankyou thankyou! xxx
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johno
new user
Reg'd: Sun
Posts: 1
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Thanks so much for your original posting - it gave me a clue as to how to solve an intermit BB connection which I'd been in contact about with AOL and BT for the past 4 days and with no success.
I've had BB for over 2 years using the same extension socket - then last Thursday the connection was lost. But strangely it was regained when ever the phone was in use!
I took your advice and went to the master socket and disabled all extension wiring connections from there (it was so old it did not have internal extension connector you speak of). That done I ran brand new cabling just from the single master socket and fantastic every thing works again.
So over the past few years my buried under the floor board cabling had somehow decayed.
I'm going to suggest AOL help desk reads your postings in the future.
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greysts
regular
Reg'd: Thu
Posts: 19288
Loc: Colchester
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Don't want to worry you but mice and rats do love a good gnaw at underfloor cables. They have been known to go though a mains cable with spectacular results!
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marty6662
new user
Reg'd: Tue
Posts: 1
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AnnieW-
If you've gone to all that trouble i.e. re-wiring your house and spent all that money
on B.T. engineers, only to find that they were completely wrong, then i would personally contact B.T. and make an official complaint that their engineers did not spot this simple solution when they visited.
P.S. I formally worked for B.T. customer service and found you only ever get somewhere if you formally make a complaint. Once you do this they will try and help you as much as possible.
N.B The advisor you speak to is not responsible for the companies inabilities. They will try and help you as much as possible if you simply let them!
Good Luck
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hyades
new user
Reg'd: Sat
Posts: 10
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got a simular problem, only my conx is intermitent, It has been like this ever since I installed it two weeks ago.
I have filters on everything, I have an extension lead plugged into another bedroom, that in itself is an extension from the main socket down stairs, is it possible that the lead is too long, or to many connnections.
Can you get low resistance cable, would anyone recommend this
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hyades
new user
Reg'd: Sat
Posts: 10
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ref prvious post, I still have an intermitant conx, but have sorted outlook express, howevr, can anyone help, I have just signed up for broad band , but when I use outlook express it is diconnects because it is looking for my old dial up conx. How can I make it default to my broadband, I can`t find how to do it in help.
ta
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homersaysdoh
regular
Reg'd: Sun
Posts: 311
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just a thought, when I had Broadband installed by BT I had huge problems mainly due to various extensions that were wired in the house, in the end the answer was simple buy a cordless phone with a few handsets, no need for all the extensions, cured every thing
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A cynic someone who knows the price of everything but the value of nothing
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homersaysdoh
regular
Reg'd: Sun
Posts: 311
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I had huge problems with BB at first due to extensions, disconnect them and get a cordless phone with a few hand sets problem solved
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A cynic someone who knows the price of everything but the value of nothing
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Bbtech
regular
Reg'd: Wed
Posts: 29
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Quote:
All broadband services are offered with the understanding that service is subject to a contention ratio. In effect it means your service whether it is 0.5 mb, 1.0 mb or 2.0 mb is "shared" with others.
The normal contention ratio for domestic services is 1:50. So in theory, at the busiest times, your service could be the equivalent of 2.0mb/50= 40k/sec!
In reality you'd be very unlikely to be in that position. Also bear in mind that the site from which you are downloading will itself have capacity limits.
I work for BT as a Corporate tech support agent (I am really far too qualified for the job but bills to pay yada yada), I work with the business network mostly but I thought I would share my knowledge of ADSL Max contention since it is no longer measured as a ratio. Basically your throughput rate is determined by 2 factors, your line capability (determined by Signal to Noise Ratio which is affected by line length and quality as indicated by our BT engineer friend) and the limits set on it by the B-RAS which can also limit the throughput you get based on congestion on the network.
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homersaysdoh
regular
Reg'd: Sun
Posts: 311
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Hope this helps others, I have been on BT BB for a couple of years, when it was first installed had a lot of problems and after BT insisted it was internal wiring disconnected all extension sockets and BT installed new master socket which PC plugged into, still did not work so they installed new cables from pole to house (even though I had now lost all other sockets! Recently upgraded to BT home hub which at present has no wireless devices only PC and telephone (they have not provided advertised one but an alternative) both directly cabled to the master socket. Since upgrading BB keeps dropping out and is very slow, also phone returns number unobtainable tone after a number is dialled, ringtone etc ok.
Same BT master socket but service now hopeless. BT engineer due tomorrow, they have indicated that it may be joints? As they are replacing many joints with new gel joints. My next door neighbour has encountered exactly the same problems which indicates line to me but BT reluctant to accept that at the moment. Sorry for long post but hope it helps.
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A cynic someone who knows the price of everything but the value of nothing
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brichards
new user
Reg'd: Sun
Posts: 1
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Dear Muttley,
Can you help.
I have BB for two years or so.
recently i cant get sync only when i turn phone on.
Tried master, socket filters on everything still does the same thing cant get any joy from BB Provider.
Please any ideas?????
Thanks
Brian 
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sasa
new user
Reg'd: Tue
Posts: 2
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How on earth can my phone receive incoming calls yet not manage to connect outgoing attempts?
More importantly, how do I fix this?
Broadband connection appears to be unaffected by phone use. Though I have noticed I'm getting a lot of "connection refused" error messages which stop if I persist trying to connect.
thanks
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PeteMac
new user
Reg'd: Sat
Posts: 1
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I am in the process of setting up my BB connection and am having a few problems (it would be no fun if it were easy) your comments about filters has probably cracked one problem for me – thanks for that. It also got me looking at my phone circuits. My house has got two master sockets with a junction box on the outside of the house where the cores of the cable to the master sockets are spliced to the incoming cable cores. Is this normal? If not could this set up have an effect on my BB connection? I have doubts because the guy who used to live here was very keen on DIY but didn’t always do things the right way.
Thanks
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greysts
regular
Reg'd: Thu
Posts: 19288
Loc: Colchester
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No it certainly isn't normal to have two master sockets. Sounds like his DIY skills have got the better of him. Two main problems - first is the fact that until the t/p wire gets inside your house it belongs to BT and shouldn't be played with. Second is the fact that external junction boxes are prone to break down because they are not properly weatherproofed. It might cost a few bob but I think you need BT to have a look at the setup.
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lorriwoowl
new user
Reg'd: Tue
Posts: 2
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I know I am a bit thick and really have been trying to get my head around my problem with BB connection.. you seem to be the ideal person to ask. I have a new Pc windows XP and got BB to go with this. I can get connected from the main telephone jack which is in the hallway,so I need an extension to run into the room were the PC is placed. Problem being I cant get this to work. I have used a 10m cable which is recomended,I have also attached the DSL connector to the main soccet and one to the end of the extension am I doing something wrong or do you think I have to look at other options.. I will be very thankful if you can help me with this problem.
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