Has anyone had any experience with the ISPA? I've just lodged a formal complaint about Wanadoo to the ISPA and have received an email back advising that they've passed my complaint onto Wanadoo. I just wondered if anyone knew how effective the ISPA really is.
I have also passed a complaint about Wanadoo to the ISPA. The ISPA are ineffective. They appear to have no teeth.
Aside from the Wanadoo customer service admitting that they are dreadful[quote]: Wanadoo were found to have lied in their advertisements about 512Kbps being full speed internet access by the ASA. Wanadoo are still claiming that 512k[sic] is full speed internet access.
It appears that the only way to deal with Wanadoo is to not join their service, or to move to a decent ISP as soon as we can. Spread the word.
I have also been told, by an eminent consumers organisation, that Wanadoo have a 30% customer satisfaction rating. We know why that is.
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