I have worked in IT hands-on for a few years.
The sad tale is that if you do a good job:
You get paid and you go away to the next job.
If you are a big company and you do a poor job:
You sort it out and the customer pays you until they bleed.
Just look at government contracts. It used to be only MoD contracts.
If an ISP does not need to provide customer support, why charge a premium rate for you to contact them? Wait on the line and give them a big profit, perhaps?
Wanadoo are not the only ISP to be up to this trick.
Stem the flow, move to a decent ISP as soon as you can.
To be helpful.
You have not given details of your connection equipment.
I use a router and several systems, some 54G cards.
I have found that Wanadoo 'customer services' have no knowledge outside of a standard PC, with Microsoft Windows, Internet Explorer and Outlook Express.
Despite Wanadoo selling Wi-Fi products.
Even Wanadoo 'customer services' describe their service as "dreadful"[quote].
I do not want to 'teach my grandmother to suck eggs', but:
If Wanadoo provided a modem to connect, use that to obtain a connection.
If you cannot obtain a connetion - that is a Wanadoo problem.
If you do obtain a connection, do not expect Wanadoo 'customer services' to help.
I have found the router/card manufacturer to be much more helpful.Edited by dancer69 on 31/10/2004 15:04 (server time).
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