|
|
The_Wanderer
regular
Reg'd: Mon
Posts: 256
|
|
A good friend of mine uses BT Yahoo.
He's been very happy with their service until around mid April when his connects have started dropping very quickly after logging on sometimes the home page hasn't even finished loading before the connection drops.
How can he troubleshoot this to find out what's causing this major inconvenience?
|
|
Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
|
|
I use BT Yahoo! Anytime and I haven't had this problem. I get a dropped connection very rarely. Maybe there's a problem with his line, he could get it checked out. Also he could try contacting BT Yahoo! for help. Are you sure he hasn't got a virus or worm? Does he get any kind of error message when the connection is dropped? Your friend could try ringing BT Yahoo's Technical Help Desk on 0906 3023456. This is a premium rate number and calls are charged at, I think, 50p per minute with a 5p minimum charge.
Madeline. 
To err is human; to foul things up totally, you need a computer.
|
The_Wanderer
regular
Reg'd: Mon
Posts: 256
|
|
Hi Madeline
Apparently it was mid August not mid April that he started having problems. I'm not at all sure that he hasn't got a virus, worm etc which is why I'm hoping somebody can suggest a good way of trouble-shooting.
He doesn't get any error message, his got a Creative modem which doesn't have as many LEDs as I'm used to but essentially he connects OK at a fairly decent 44.0 - 48.0 but after a short while the data light stops and the line then disconnects
Has tried dropping the rate at which he connects but that makes no difference to this problem.
I think the premium rate is his last resort.
|
malc_whiley
regular
Reg'd: Fri
Posts: 121
|
|
i have just gone through the exact same problems on mine and , touch wood , all has been resolved . First of all you need to contact BT . I tried on numerous ocassions only to be on hold for over 45 mins sometimes . I then found that even when i did get through they did diddly squat . In the past when i'd had a problem an engineer came round and left me another number ( it's a pay one though but only national rate ) so i tried it , they were the dogs bits . helped me every step of the way calling me at least 5 times at home to check on progress .
Before they started they told me there was an update patch for my ADSL modem (BT Voyager Mk1) which increases stability on 1Mb broadband , something i'd never been told about .
Step one was to change micro filters and try again.
step two was to disconnect everything else but for the pc from the phone line (phones , answer machines and in particular Sky Digital if it's connected can be a real nuisance they said) and try again.
step three was to unscrew the face of the main incoming phone socket (where the line actually enters the house not any extensions) and inside is a test socket , connect directly into that and try again . For me that involved lugging the pc half eway round the house but it's a process of elimination and if they come out to you and find it's an "in house" fault they charge you .
If all these fail then you tell them there's no improvement and they do all the exchange and physical checks . Mine turned out to be a faulty line connection that had got "weather" in it as they said .
I don't know if i'm allowed to but the 'alternate' phone number on her (forum rules?) but if it's of any help i still have it .
If anyone else has a 'BT Voyager USB ADSL Modem (it's Mk1 if that's all it says ) then the patch can be found at ;
http://www.voyager.bt.com/booster
Hope this is of some help
Malc
Edited by greysts on 02/09/2004 16:54 (server time).
|
Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
|
|
I think you're allowed to post phone numbers on here if they're to help someone resolve a problem. I do (as you see) and nobody's told me not to.
Madeline.
To err is human; to foul things up totally, you need a computer.
|
malc_whiley
regular
Reg'd: Fri
Posts: 121
|
|
Hi Madeline ,
Just re-read your post and noticed the number , I wasn't sure as i'd read a ticking off before but couldn't remember if it was for a site or phone number .
The number the engineer gave me for technical help was 0870 2404650 . I'm sure he said it was only national rate and they really have helped with advice as simple or complicated as you're comfortable with .
Malc
|
The_Wanderer
regular
Reg'd: Mon
Posts: 256
|
|
Thanks Malc
He's on dial up rather than broadband so some of your advice won't apply but will be very useful for any others who were in your position.
I think it's going to end up with a call to BT
|
Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
|
|
Hi Malc,
The ticking off you read before was probably about someone going on about a rival mag. Understandably, they don't like that sort of thing on here. That number you gave is a national rate number. Even if they can't help The_Wanderer's friend, they will probably be able tell him who can.
Madeline.
To err is human; to foul things up totally, you need a computer.
|
ianm
regular
Reg'd: Fri
Posts: 345
Loc: Colchester
|
|
You can do a basic test on your phone line, hte first step is to make sure you cant here any crackle on the line by dialing just 1 digit to clear the dial tone, your should have a nice clear line, next step pick up the phone and dial 17070, if you have your caller line identity turned off you will have to dial 147017070, when though to the automated system you need options, 3, 1, then 2, hang up and within about 60secs the line should ring back with a test result, the perfect result should be a voice saying line test ok, however if you get a voice saying battery contact and that the result is more than 10 volts then report a fault to BT.
Having said that unless you can hear noise on the line most dropping out problems are seldom a line fault.
Regards Ian (BT engineer)
Better just add if you do this line test and you get a result other than battery such as loop, unplug all your phones and especially a sky digi box if you have one, these nearly always return a line fault even though they work ok when plugged in. Thought i better add that as BT may charge if any fault is proved on your equipment or extension sockets.
Edited by ianm on 11/09/2004 23:12 (server time).
|
The_Wanderer
regular
Reg'd: Mon
Posts: 256
|
|
Thanks to everyone who posted and sent PM
It's kind of solved, whatever was wrong applying SP2 seem to have put him back in the land of decent connections.
|
Madeline
regular
Reg'd: Wed
Posts: 14625
Loc: Wales
|
|
Thanks for letting us know.
Madeline.
To err is human; to foul things up totally, you need a computer.
|
Previous
Index
Next
Threaded
Edit
Reply
Quote
