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lil_minx
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(new user)
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Fri Nov 02 2007 12:51 PM
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My laptop can see my wireless router, but cannot connect to the Internet
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Hiya all! First time posting so bear with me.
Have Virginmedia broadband connected to PC by cable modem. Have bought MSI wireless router and have set it up throught PC (using XP).
Have Acer Aspire 5630 with wireless capabilities. This laptop can see the router but cannot connect to the Internet.
Please help! Am losing my mind.
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greysts
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(regular)
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Fri Nov 02 2007 02:54 PM
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Re: My laptop can see my wireless router, but cannot connect to the Internet
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You say you've setup the router via the PC. Did that include setting up the required security (WPA/PSK) and changing the SSID? If so have you setup the wireless security on the laptop? Do you have a firewall on the laptop and have you allowed access through it for the router?
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lil_minx
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(new user)
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Sun Nov 04 2007 02:20 PM
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Re: My laptop can see my wireless router, but cannot connect to the Internet
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>>You say you've setup the router via the PC. Did that include setting up the required security (WPA/PSK) and changing the SSID? If so have you setup the wireless security on the laptop? Do you have a firewall on the laptop and have you allowed access through it for the router?
I haven't changed the SSID - it says RG60SE (the make of the router). I haven't got a clue I haven't done anything to the laptop apart from restore factory settings and give up.
How do I allow the router access through the firewall?
Thank you for your help!
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greysts
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Sun Nov 04 2007 03:06 PM
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Re: My laptop can see my wireless router, but cannot connect to the Internet
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Quote:
apart from restore factory settings
Why did you do that? Which firewall are you using on the laptop?
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lil_minx
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(new user)
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Mon Nov 05 2007 03:16 PM
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Re: My laptop can see my wireless router, but cannot connect to the Internet
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Acer Technical Support recommended I restore factory settings to elimate software issues.
I have disabled the Windows firewall in favour of Norton Internet Security firewall. Next? (Thank you for all your help.)
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greysts
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Mon Nov 05 2007 07:19 PM
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Re: My laptop can see my wireless router, but cannot connect to the Internet
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Having restored it did you then download ALL the Microsoft updates? Have you setup the Norton firewall to allow access in both directions to the router?
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lil_minx
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(new user)
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Thu Nov 08 2007 11:10 AM
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Re: My laptop can see my wireless router, but cannot connect to the Internet
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Yes, I have allowed access to the router through Norton Internet Security Firewall.
The Vista Diagnostic on the laptop is throwing up the error message: "There may be a problem with your DNS." Something about pinging, but not getting a reply. Any ideas? Have tried entering primary and secondary addresses manually, but nothing.
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greysts
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Thu Nov 08 2007 04:24 PM
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Re: My laptop can see my wireless router, but cannot connect to the Internet
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Can you give me the exact error message please.
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