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Been having problems with the PC crashing over the last few months - but it's got really bad lately - a blue screen appears which says the following: A problem has been detected and windows has been shut down to prevent damage to your computer The problem seems to be caused by the following file: avg7core.sys PAGE_FAULT_IN_NONPAGED_AREA Then some more about "if this is the first time".....etc. If you need more info on that I can post it, but I'd guess the main info needed is there - looks like something to do with the AVG anti virus? It also only seems to happen when I'm using Firefox - Been using IE for the last couple of hours and it's been fine. Previous to that, in Firefox, it crashed several times in an hour. Hijack this log: Logfile of HijackThis v1.99.1 Scan saved at 17:24:09, on 26/04/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\SOUNDMAN.EXE C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\Program Files\Multimedia Card Reader\shwicon2k.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\kdx\KHost.exe C:\Program Files\Windows Media Player\WMPNSCFG.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\KService\KService.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\system32\HPZipm12.exe C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cpfc.premiumtv.co.uk/page/Welcome R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://uk.search.yahoo.com R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = webcache.blueyonder.co.uk:8080 R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: SpywareGuardDLBLOCK.CBrowserHelper - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe -all O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe O4 - Startup: MRU-Blaster Scheduler.lnk = C:\Program Files\MRU-Blaster\scheduler.exe O4 - Startup: MRU-Blaster Silent Clean.lnk = C:\Program Files\MRU-Blaster\mrublaster.exe O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136832220828 O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: KService - Kontiki Inc. - C:\Program Files\KService\KService.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: Sunbelt Personal Firewall 4 (SPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe |
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I would d/load AVG 8.0 from HERE. then disconnect from the internet and uninstall AVG 7 . then install AVG 8.0 see if that fixes the problem |
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Thanks bricat - I actually did this last night, and so far no further problems, although my computer is still running a little slow - but the new AVG 8 is scanning in the background so I guess that could be why. People have said before I have too many programs running in the background, but without knowing what they are, I can't really tell if they're needed. At the moment there are 48 programs running. |
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Download and scan with CCleaner
then DEFRAG your C:\ drive. to help speed up your system. then let us know how the computer is running. |
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Ok I've done all that - removed quite a bit of stuff by the look of it. Seems a bit better - most sites are ok, but on a couple the scrolling is awfully slow - and the mouse wheel doesn't work at all, yet others it's absolutely fine. I'm on a 2mb connection. Sometimes things take an age to happen (such as opening folders) but the next minute it's fine. I found a folder called ie-spyad - is that anything to be worried about? |
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And just to add - it seems to be pictures which are slowing the page scrolling down. I can only assume this is because of the broadband speed. I have "up to 2mb" at the moment, which on a speed test is actually 1.6mb I'm upgrading to 4mb this week, which is to be automatically upgraded by Virgin to 10mb in the very near future. |
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Please download ComboFix from Here or Here to your Desktop. **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall** |
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Ok, before I start, I need to ask what will probably seem a ridiculous question - How do I turn off AVG aanti virus? I can't see how to anywhere - there is no option to turn it off. I can turn off the Sunbelt firewall, but not AVG! Thanks. |
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there are no ridiculous questions, only ridiculous answers ![]() right click on the AVG icon in your task bar (beside the clock) and click on EXIT. whenever you reboot it will automatically load up again. |
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Well I did that earlier, and it just asked am I sure I want to exit the AVG control centre - not that it would stop running! It still says it's running in th security centre, but I'll carry on. Thanks, back soon with the logs. |
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Combo fix: ComboFix 08-04-27.2 - Trevor 2008-04-28 18:58:39.1 - NTFSx86 Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.245 [GMT 1:00] Running from: C:\Documents and Settings\Trevor\Desktop\ComboFix.exe * Created a new restore point WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !! . ((((((((((((((((((((((((( Files Created from 2008-03-28 to 2008-04-28 ))))))))))))))))))))))))))))))) . 2008-04-27 18:02 . 2008-04-27 18:03 <DIR> d-------- C:\Program Files\CCleaner 2008-04-27 14:41 . 2008-04-28 14:14 <DIR> d--h----- C:\$AVG8.VAULT$ 2008-04-26 22:24 . 2008-04-26 22:24 75,272 --a------ C:\WINDOWS\system32\drivers\avgtdix.sys 2008-04-26 22:24 . 2008-04-26 22:24 10,520 --a------ C:\WINDOWS\system32\avgrsstx.dll 2008-04-26 22:23 . 2008-04-28 17:58 <DIR> d-------- C:\WINDOWS\system32\drivers\Avg 2008-04-26 22:23 . 2008-04-26 22:23 <DIR> d-------- C:\Program Files\AVG 2008-04-26 22:23 . 2008-04-26 22:23 <DIR> d-------- C:\Documents and Settings\Trevor\Application Data\AVGTOOLBAR 2008-04-26 22:23 . 2008-04-26 22:26 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\avg8 2008-04-26 22:23 . 2008-04-26 22:23 96,520 --a------ C:\WINDOWS\system32\drivers\avgldx86.sys 2008-04-26 22:13 . 2008-04-26 22:13 <DIR> d-------- C:\Documents and Settings\Trevor\Application Data\Leadertech . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2008-04-26 21:18 --------- d-----w C:\Program Files\MRU-Blaster 2008-04-26 21:16 --------- d-----w C:\Program Files\Spybot - Search & Destroy 2008-04-26 21:15 --------- d-----w C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy 2008-04-26 21:14 --------- d-----w C:\Program Files\SpywareGuard 2008-04-26 21:14 --------- d-----w C:\Program Files\SpywareBlaster 2008-03-31 17:48 --------- d-----w C:\Documents and Settings\Trevor\Application Data\PowerChallenge 2008-03-19 09:47 1,845,248 ----a-w C:\WINDOWS\system32\win32k.sys 2008-02-20 06:51 282,624 ----a-w C:\WINDOWS\system32\gdi32.dll 2008-02-20 05:32 45,568 ----a-w C:\WINDOWS\system32\dnsrslvr.dll 2008-02-16 09:32 666,112 ----a-w C:\WINDOWS\system32\wininet.dll 2006-01-09 16:27 5,185,304 ----a-w C:\Program Files\Firefox Setup 1.5.exe . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 [HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A057A204-BACC-4D26-9990-79A187E2698E}] 2008-04-26 22:23 2050816 --a------ C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar] "{A057A204-BACC-4D26-9990-79A187E2698E}"= "C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL" [2008-04-26 22:23 2050816] [HKEY_CLASSES_ROOT\clsid\{a057a204-bacc-4d26-9990-79a187e2698e}] [HKEY_CLASSES_ROOT\avgtoolbar.AVGTOOLBAR] [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe" [2005-09-03 16:18 94208] "ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 00:56 15360] "kdx"="C:\WINDOWS\kdx\KHost.exe" [2007-05-11 09:46 2236416] "WMPNSCFG"="C:\Program Files\Windows Media Player\WMPNSCFG.exe" [2006-10-18 20:05 204288] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "SoundMan"="SOUNDMAN.EXE" [2002-07-12 14:17 46592 C:\WINDOWS\SOUNDMAN.EXE] "ATIPTA"="C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2002-07-12 15:53 290816] "NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe" [2001-07-09 12:50 155648] "WinPatrol"="C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe" [2005-12-13 00:18 222784] "HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [2005-02-17 00:11 49152] "Sunkist2k"="C:\Program Files\Multimedia Card Reader\shwicon2k.exe" [2004-12-10 12:49 139264] "SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" [2007-09-25 01:11 132496] "iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2007-06-01 16:51 257088] "QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [2007-06-29 07:24 286720] "AVG8_TRAY"="C:\PROGRA~1\AVG\AVG8\avgtray.exe" [2008-04-26 22:23 1177368] [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run] "CTFMON.EXE"="C:\WINDOWS\system32\CTFMON.EXE" [2004-08-04 00:56 15360] C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [2004-11-04 20:28:24 258048] [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows] "AppInit_DLLs"=avgrsstx.dll [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile] "EnableFirewall"= 0 (0x0) [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List] "%windir%\\system32\\sessmgr.exe"= "C:\\Program Files\\Messenger\\msmsgs.exe"= "C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"= "C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"= "C:\\Program Files\\iTunes\\iTunes.exe"= "C:\\WINDOWS\\kdx\\KHost.exe"= "C:\\Program Files\\KService\\KService.exe"= "C:\\Program Files\\MSN Messenger\\msnmsgr.exe"= "C:\\Program Files\\MSN Messenger\\livecall.exe"= "C:\\Program Files\\Sony Ericsson\\Sony Ericsson Media Manager 1.0\\MediaManager.exe"= "C:\\Program Files\\AVG\\AVG8\\avgupd.exe"= "C:\\Program Files\\AVG\\AVG8\\avgemc.exe"= R1 AvgLdx86;AVG AVI Loader Driver x86;C:\WINDOWS\system32\Drivers\avgldx86.sys [2008-04-26 22:23] R1 fwdrv;Firewall Driver;C:\WINDOWS\system32\drivers\fwdrv.sys [2007-04-26 10:21] R1 khips;Kerio HIPS Driver;C:\WINDOWS\system32\drivers\khips.sys [2007-04-26 10:21] R2 avg8emc;AVG8 E-mail Scanner;C:\PROGRA~1\AVG\AVG8\avgemc.exe [2008-04-26 22:23] R2 avg8wd;AVG8 WatchDog;C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe [2008-04-26 22:23] R2 AvgTdiX;AVG8 Network Redirector;C:\WINDOWS\system32\Drivers\avgtdix.sys [2008-04-26 22:24] R2 SPF4;Sunbelt Personal Firewall 4;"C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe" [2007-04-26 10:21] *Newly Created Service* - CATCHME . Contents of the 'Scheduled Tasks' folder "2008-04-23 11:26:02 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job" - C:\Program Files\Apple Software Update\SoftwareUpdate.exe . ************************************************************************** catchme 0.3.1353 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net Rootkit scan 2008-04-28 19:03:52 Windows 5.1.2600 Service Pack 2 NTFS scanning hidden processes ... scanning hidden autostart entries ... scanning hidden files ... scan completed successfully hidden files: 0 ************************************************************************** . Completion time: 2008-04-28 19:08:14 ComboFix-quarantined-files.txt 2008-04-28 18:07:49 Pre-Run: 63,632,826,368 bytes free Post-Run: 63,651,831,808 bytes free 109 --- E O F --- 2008-04-09 10:45:30 Hijack this: Logfile of HijackThis v1.99.1 Scan saved at 19:23:27, on 28/04/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\KService\KService.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe C:\WINDOWS\SOUNDMAN.EXE C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\Program Files\Multimedia Card Reader\shwicon2k.exe C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\kdx\KHost.exe C:\Program Files\Windows Media Player\WMPNSCFG.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\PROGRA~1\AVG\AVG8\avgrsx.exe C:\Program Files\Messenger\msmsgs.exe C:\PROGRA~1\AVG\AVG8\avgemc.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe C:\WINDOWS\system32\HPZipm12.exe C:\WINDOWS\explorer.exe C:\WINDOWS\system32\notepad.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cpfc.premiumtv.co.uk/page/Welcome R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://uk.search.yahoo.com R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = webcache.blueyonder.co.uk:8080 R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe -all O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136832220828 O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O20 - AppInit_DLLs: avgrsstx.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: KService - Kontiki Inc. - C:\Program Files\KService\KService.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: Sunbelt Personal Firewall 4 (SPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe |
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That looks clean. Download and scan with CCleaner
then DEFRAG your C:\ drive. to help speed up your system. then :- download and run startup inspector make sure you read the instructions. It will tell you what is running at startup and what can be safely removed, and will allow you to remove the unnecessary entries. then let us know how the computer is running. |
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Ok I've done start up inspector and removed five "not required" programmes. But this morning it's the same - some pages just seem to stall for about 5 seconds, then they load up. It's similar to dial up page loading! The same used to happen when I had the Tom Tom Home programme running - because it used a lot of memory, everything else slowed right down. Some programmes also take a while to load, where they didn't before. When I click on the AVG 8 icon in the taskbar it takes a good 30 seconds to load up. As an example, the Sky News website loads half the page, then stalls for about 10 seconds, and then the rest of the page loads. When scrolling with the mouse wheel, when I get to a picture, the page drags, but once past the picture, it scrolls at normal speed. Hope that makes sense. And also to add, I have the fasterfox add on set at turbo charged - not sure if that would slow it down. Still seems the same when I disable it. |
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hit CNTRL + ALT + DEL to bring up taskmanager. click on the processes tab at the top. look down the CPU list and see what is using the most CPU and let me know what the SYSTEM IDLE figure is. what are the specs on the computer, RAM, PROCESSOR ETC. also :- Go to Start | Run type or copy the following: regsvr32 urlmon.dll .then click OK. Do the same with these files. Go to Start | Run Type in the following one at a time. Then click ok. regsvr32 Shdocvw.dll regsvr32 Msjava.dll regsvr32 Actxprxy.dll regsvr32 Oleaut32.dll regsvr32 Mshtml.dll regsvr32 Browseui.dll regsvr32 Shell32.dll let me know if any don't register. |
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I edited my above post just after you'd read it with some more info. When I call up the task manager all I have is the box - with no tabs at the top. I can scroll down using the mouse wheel, but dragging the blue bar at the side has no effect! Processes: msimn.exe - 15780k Firefox.exe - 51360k avgrsx.exe - 37072k explorer.exe - 21596k svchost.exe - 27324k kpf4ss.exe - 14760k Specs: AMD Athlon XP2400+ 512MB DD Ram 120GB HD ATI 9000/128MB DDR If I mouse over the task manager icon in taskbar (I have no options at the top of the task manager window), CPU usage is at 4% - this has been at 100% on occasion. regsvr32 Msjava.dll it says "LoadLibrary("MSjava.dll") failed - the specified module could not be found. All others succeeded. |
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Quote: when it goes to 100% what is using all of the CPU ? |
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Tom Tom home when I had it - but I got rid of it for that reason - it was crippling my system. Others had the same problem with it. Firefox seems to use the most now - 100% on opening it which I suposed is expected, then only hits about 6%, or between 50 and 70% if a page is loading. I seem to only have these problems on a few web pages - Sky News being the worst. But since I've upgraded my broadband from 2mb to 4mb it is much better so I think it may just be my connection. Virgin are upgrading all 4mb connections to 10mb soon so i think the issue could resolve itself. |
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It probably is your connection speed if it is only happening on a few sites, some sites are very graphic intense using a lot of flash animations etc which can take a while to load. once you go up to 10Mb it should help. |
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On the whole it's performing better than it was though so thanks very much for your help - it's much appreciated. |
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you're welcome. |
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Hi - I'm back again! The PC was fine for a few days, but today has crashed four times. Blue screen a couple of times with "Error in a non paged area" and twice it just restarted itself with no blue screen. The CPU has been at 100% and this time I managed to catch the culprit - AdobeUpdater.exe was running at 99%, and only dropping when another program needed CPU - meaning the CPU was constantly running at 100%. Just before it crashed it seemed to be fighting with AVG for processor - both were going up and down, with the total being 100%. Incredibly slow, and causing it to crash. I've uninstalled adobe acrobat 8.1 and adobe reader. Hijack this log: Logfile of HijackThis v1.99.1 Scan saved at 17:16:35, on 06/05/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\SOUNDMAN.EXE C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe C:\Program Files\Multimedia Card Reader\shwicon2k.exe C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\PROGRA~1\AVG\AVG8\avgtray.exe C:\WINDOWS\system32\ctfmon.exe C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\KService\KService.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\system32\HPZipm12.exe C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\PROGRA~1\AVG\AVG8\avgrsx.exe C:\PROGRA~1\AVG\AVG8\avgemc.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe C:\Program Files\Outlook Express\msimn.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cpfc.premiumtv.co.uk/page/Welcome R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://uk.search.yahoo.com R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = webcache.blueyonder.co.uk:8080 R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136832220828 O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O20 - AppInit_DLLs: avgrsstx.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: KService - Kontiki Inc. - C:\Program Files\KService\KService.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: Sunbelt Personal Firewall 4 (SPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe |
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Just crashed again with the blue screen: Machine Check Exception |
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Hijackthis is used to detect malware, it's not much good for software/hardware problems. there's no sign of malware on your computer and it seems to be a software/hardware problem. you would be better posting in the XP help forum where some of the more techie types should be able to pin down the problem. good luck. |
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ok thanks! |