|
|
ATTACHMENT RECEIVED BUT NO PAPERCLIP TO OPEN IT
|
|
We are running Windows XP with Outlook Express 6.0. We have received several e-mails from an associate with an attachment but no paperclip appears so we are unable to open/save the attachments. We know the attachment is there because checking properties shows a 148kb message. The sender is also using Outlook Express but claims to habe updated/upgraded his version. Is it possible that this is the case - we are up to date on our downloads including Explorer 7
Alison
|
|
bungler
|
|
(regular)
|
|
Wed Jan 02 2008 12:17 PM
|
|
|
|
|
|
|
|
Re: ATTACHMENT RECEIVED BUT NO PAPERCLIP TO OPEN IT
|
|
In Outlook Express go tools>options>security, when that opens look in the "virus protection" box and take the tick out of the box "do not allow attachments to be saved or opened that could potentially be a virus"
That should do the trick.
|
|
|
|
Re: ATTACHMENT RECEIVED BUT NO PAPERCLIP TO OPEN IT
|
|
Unfortuantely I've already tried that and I'm still one e-mail short of a paperclip. E-mails from other senders with attachments are coming through OK
|
|
|
|
Re: ATTACHMENT RECEIVED BUT NO PAPERCLIP TO OPEN IT
|
|
Is this an office email system?
|
|
|
|
Re: ATTACHMENT RECEIVED BUT NO PAPERCLIP TO OPEN IT
|
|
No just one stand alone Dell computer with XP
|
|
|
|
Re: ATTACHMENT RECEIVED BUT NO PAPERCLIP TO OPEN IT
|
|
It may well be that the attachment is too large and has been removed along the cyber path! Ask your contact if they can zip the attachment to make it smaller or to send it to you via Mail Big File.
|
|
Fusion
|
|
(regular)
|
|
Wed Jan 02 2008 07:41 PM
|
|
|
|
|
|
|
|
Re: ATTACHMENT RECEIVED BUT NO PAPERCLIP TO OPEN IT
|
|
Till you get the problem solved, try highlighting the email in question, go to File > Save As, or Save Attachments.
May or may not work.
|
